arrived for the longweekend with my 2 children check in was fast and friendly were allocated our room on the 2nd floor went to take the lift with 2 siutcases to find out it was broken.two staff passed by said hello but no offer of help so had to carry the bags up the two flights of stairs thumbs down straight away.went to the room to find a double bed and two singles which you wouldnt swing a cat this was my large family room which i had asked for.
we decided to head downstairs for a bite to eat bar staff very friendly food was good.sat morning we went for breakfast two young girls working in the breakfast room gave us our table help ur self we were told so we did when the breakfast was fininshed then we were asked if we would like tea or coffee sorry should you not get this with your breakfast i asked the girl replied you should have asked earlier if you wanted it.the hotel was full come saturday night hen and stag parties carrying on with no respect to families staying in the hotel went to bed to get away from this.with the babies fast asleep we were suddenly awoken by the fire alarm at 3 oclock in the morning looked out the door other guests with children on the landing not knowing what to do.rang the reception we were told if was a false alarm ok went to go back asleep alarm goes off again at this time half of the hotel are outside half inside not knowing what do do.no staff to be seen assuring the guests that everything is ok false alarm was the word everybody was saying ok try to sleep again.the alarm goes off for a third time the children awake fully at this time crying their eyes out so i goes down stairs to reception to ask whats going on was told that someone in the stag party had broken one of the fire alarms god help him if i had got my hands on him.so back to the room just putting the head down it the fire alarm goes off again so at his stage im really annoyed still to my surprise no no no staff on any of the floors reasuring the guests that everything is ok.so eventually the alarm was fixed with the kids wide awake we suffered them still crying till the early hours of the morning eventually they fell asleep @ 7 in the morning.wrecked for the day.
the following morning approched the manager who was very nice he told us that the lad you broke the alarm was arrested by the gardai hope they gave him a good kicking beause had i got hold of him i would have kicked the life ouuta him.as the day went on we had planned to do a few trips with the children but we were too tired so most of our saturday was spent in bed.
sunday was a great day and ths dubs won aswell to make it even better.
as we checked out on monday morning we approched the manager about our experience and had a few words with him very nice guy he was but i was totally disatisfied with my stay and would not recommend this any famlies or anyone looking for a relaxing weekend as they cater for stag and hen parties
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- Also Known As:
- Treacys West County Conference & Leisure Hotel Ennis, Ireland - County Clare