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“Bad Service and Small Portions of Food”

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Treacys West County Conference & Leisure Hotel
Ranked #5 of 9 Hotels in Ennis
Galway, Ireland
Level 6 Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Bad Service and Small Portions of Food”
Reviewed 12 March 2013

My partner and I came in to eat at this hotel after the rush had ended. While the waitress came to get our order quickly, it took 25 minutes to deliver our food--and we didn't order anything that required special cooking. The menu said that you could get chicken wings as an appetizer for one price, or you could get it as a meal portion for basically double the price. My partner asked to get the meal portion. When it came out, he was presented with 8 small chicken wings--no other sides. We thought maybe this was the appetizer size, because they were so small and so we asked. We were told that no, it was the "meal" size. I asked the waiter how many wings normally come in the appetizer--he said "6". If that is true, that means we paid over 4 euro more for just 2 additional wings? We would have been better off order 2 of the appetizer sizes of the wings instead! That doesn't make any sense. When I challenged the waiter with this, he rolled his eyes and walked away. Additionally, no one came back to see how we were doing. As for my food, I ordered the fish and chips--the fish came stacked on top of the rest of the food--chips and mushy peas along with some slaw. Because the fish was on top of the other foods, the bottom side coating turned to mush. Needless to say, I wasn't impressed the first time I ate here, and now with this, I won't be back again. You should heed these words and take your money, time and hunger elsewhere.

  • Stayed March 2013, travelled as a couple
    • Value
    • Service
Helpful?
Thank greyhoundymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West_GM_12, Guest Relations Manager at Treacys West County Conference & Leisure Hotel, responded to this review, 20 March 2013
Dear Guest,
I refer to your recent experience concerning our Bar Food at the West County Hotel. Firstly, I wish to thank you for taking the time and effort to detail your experience as often it is only through such feedback that we can maintain and improve the standards which we set.

Please accept my sincere apologies for the confusion regarding the portion sizes for the Chicken Wings – it is/intended to be actually 5 Wings as an Appetiser (€6.00) portion and 10 Wings as a Main Course (€11.50) portion. I am most disappointed to hear that your server was less than helpful- as we repeatedly receive compliments about the standard of the service delivered by our team.

Please be assured that we will deal with the matter, in order to prevent a similar reoccurrence.
I can assure you that we will also deal with the presentation of the Fish & Chips and I thank you for alerting us to this.

I do hope that this incident will not deter you from visiting the West County again in the not too distant future.

Sincerely,

Brian Harrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dublin, Ireland
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 March 2013

Stayed for one night in Feb 2013. The only good thing about this hotel was the staff. They were very friendly, courteous and went out of their way to be helpful. The hotel itself - once you move beyond the reception area - is grubby, dirty and in need of a massive makeover. Our room had dodgy looking stains on the carpet, the taps in the bathroom were rusted, the bath had yellow stains worn into it, there was a bad smell of stale urine in the bathroom when we arrived (which admittedly did go after a few flushes of the toilet), the corridors stank of cigarette smoke and the carpets and wallpaper look like they haven't been changed in 50 years! Our group had 4 rooms in the hotel and 3 of them were in similar condition. The one that wasn't was a single room. We didn't use the leisure facilities but I heard they are acceptable (I guess they are probably newer?).

In summary, once you move beyond the reception area and possibly the leisure facilities, this hotel doesn't appear to have had any investment in decades and clearly shows that! We paid €42pp B&B and whilst I was expecting it to be cheap and cheerful, I was not expecting it to be grubby and dirty.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West_GM_12, Guest Relations Manager at Treacys West County Conference & Leisure Hotel, responded to this review, 20 March 2013
Dear Guest,

I refer to your recent experience at the West County Hotel. Firstly, I wish to thank you for taking the time and effort to detail your experience as often it is only through such feedback that we can maintain and improve the standards which we set.

We are very disappointed to learn that you felt some parts of the property were ‘grubby’ and ‘dirty’ as cleanliness of the property is very important to us at the hotel.

With regard to a ‘makeover’, I am pleased to advise that the hotel has recently been bought and plans are afoot to carry out refurbishments in many areas of the hotel including our Guestrooms.

Whilst I can appreciate that this experience was not as you had hoped, I do hope that it will not deter you from visiting us again in the future in order that we may make amends and to demonstrate the changes that have been made.

I do hope that this incident will not deter you from visiting the West County again in the not too distant future. Once again, please accept our sincere apologies for the disappointment caused and our thanks to you for bringing the matter to our attention.

Sincerely,

Brian Harrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ennis hotels

Longwood, Meath, Ireland
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 March 2013

Hotel was just average could do with a bit of a modern touch. Nothing special about the rooms....have to say the staff were lovely & very helpful...Bar food was very nice, breakfast was just ok. Great location very close to the town without being in the middle of it.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ailish W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West_GM_12, Guest Relations Manager at Treacys West County Conference & Leisure Hotel, responded to this review, 20 March 2013
Dear Guest,

I refer to your recent experience concerning your recent stay at the West County Hotel. Firstly, I wish to thank you for taking the time and effort to detail your experience as often it is only through such feedback that we can maintain and improve the standards which we set.

Thank you very much for your kind comments regarding our personnel and indeed the quality of our food – it is much appreciated.

With regard to a ‘modern touch’, I am pleased to advise that the hotel has recently been bought and plans are afoot to carry out refurbishments in many areas of the hotel which will no doubt add a ‘modern touch’

Hopefully, we can look forward to welcoming you back to the West County Hotel in the not too distant future.

Sincerely
Brian Harrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2013

stayed for one night and all ok and good value for money except shower was only lukewarm rather piping hot as I like

Didnt stay for breakfast as decided to eat breakfast in Ennis which was OK and half the price charged by hotel

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonCosmopolitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West_GM_12, Guest Relations Manager at Treacys West County Conference & Leisure Hotel, responded to this review, 20 March 2013
Dear Guest,

I refer to your recent experience concerning your recent stay at the West County Hotel. Firstly, I wish to thank you for taking the time and effort to provide some observations of your experience, as often it is only through such feedback that we can maintain and improve the standards which we set.

We are delighted to learn that you enjoyed your stay at the hotel and I am sorry to learn of the lukewarm water which seems to have been a ‘one off’

With regard to a ‘modern touch’, I am pleased to advise that the hotel has recently been bought and plans are afoot to carry out refurbishments in many areas of the hotel which will no doubt add a ‘modern touch’

Hopefully, we can look forward to welcoming you back to the West County Hotel in the not too distant future.

Sincerely

Brian Harrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 24 February 2013

Family celebration weekend. We were shocked by rundown state of hotel. Lobby, corridors and bedrooms very cold and uninviting. Staff good and worked hard at dealing with a disfunctioning building. Slept in Aran jumpers in freezing room. Staff responded as best they could with extra duvets and heaters. No hot water by second day. hotel clean considering the state of aged decor and plumbing. Breakfast very good and casual atmosphere helped relaxation. Pool service good. Keep your staff but massive update needed on hotel.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10987654321123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West_GM_12, Guest Relations Manager at Treacys West County Conference & Leisure Hotel, responded to this review, 20 March 2013
Dear Guest,

I refer to your recent experience concerning your recent stay at the West County Hotel. Firstly, I wish to thank you for taking the time and effort to detail your experience as often it is only through such feedback that we can maintain and improve the standards which we set.

Thank you very much for your kind comments regarding our personnel, their service and indeed the quality of our food – it is much appreciated.

With regard to the heating, please accept our sincere apologies for the obvious discomfort caused which I can assume was owing to an unforeseen problem with our heating system.
I can assure you that this is far from the norm at the West County Hotel.

With regard to a ‘massive update’ the hotel recently changed ownership and I am pleased to say that plans are underway to commence refurbishment works in a number of areas of the hotel, which I hope you will benefit from on your next stay at the hotel.

Once again, please accept our sincere apologies for the disappointment caused and our thanks to you for bringing the matter to our attention.


Sincerely
Brian Harrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2013

Was here with a group of friends on saturday night. Plenty of staff behind the bar but only 2 staff on the floor taking orders for food. We were waiting for 20 minutes before anyone came near us. Bar food menu really needs to be updated and the prices reviewed. Presentation of food very very poor. Bedroom window looked like it was going to fall out all damp and dirty. Curtains could do with a wash. Towels need to be updated along with the bed covers.Disappointing night overall

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Couldntbelieveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West_GM_12, Guest Relations Manager at Treacys West County Conference & Leisure Hotel, responded to this review, 20 March 2013
Dear Guest,

I refer to your recent experience concerning your recent stay at the West County Hotel. Firstly, I wish to thank you for taking the time and effort to provide some observations of your experience, as often it is only through such feedback that we can maintain and improve the standards which we set.

We are disappointed to hear of your experience with our Bar Food and the service received. I can assure you that this matter and indeed the presentation of the food will receive our full attention in an effort to prevent a similar reoccurrence.

Since you stayed with us in February, the hotel has changed ownership and I am pleased to say that considerable refurbishment works are planned which I expect will help to rid us of some of the matters you raised.

Hopefully, we can look forward to welcoming you back to the West County Hotel in the not too distant future.

Sincerely

Brian Harrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navan, Meath, Ireland
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 February 2013

We have just returned from staying in the West County Hotel and we thoroughly enjoyed our stay, and that was only because the staff and the kids club entertainers were absolutely fabulous. As a family of six, our room was tiny. The windows were constantly full of condensation even though we left the window open all day. There was also a lot of mould on the window. At one stage the condensation was rolling off the windowsill. This is not save and my daughter has asthma so had to keep an eye on this. The room was clean but the pictures on the website do no justice, they were basic and looked nothing like the pictures.(maybe update them show a true reflection??) The swimming pool would also need an update i.e. the changing rooms.. The first night we stayed there the fire alarm went off at 3am, frightening the kids and therefore not allowing them to sleep that night or the next ! (thank god for the kids club entertaining them the next morning). A complete overhaul of the system maybe ?? The plug sockets in the bar area did not work to allow the charging of kids ds and tablets etc.. There was a feis there that weekend and the banging of doors was unbelievable. If i could suggest that the dancers were kept together on the main floor thus reducing the noise throughout the hotel
The bonus of the hotel and the thing holding it together is the staff. Any question you had was answered and they were all very helpful, from the receptionist to the bar staff. The chef makes a mean dinner and anything else you ask for is made for you. Fantastic food
The Klown Around kids club is absolutely fantastic. The entertainers are extremely nice and kind to every child there. My child was celebrating her birthday while there and they (out of their own pocket) bought a cake and sweets for a party. I will be forever grateful to them for making it a birthday to remember.
I would love to take this opportunity to thank all the staff for all their help and i wish the hotel much success in the future.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niamh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Treacys West County Conference & Leisure Hotel

Property: Treacys West County Conference & Leisure Hotel
Address: Clare Road | Limerick Road, Ennis, Ireland
Region: Ireland > Province of Munster > County Clare > Ennis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #5 of 9 Hotels in Ennis
Price Range (Based on Average Rates): £
Hotel Class:3 star — Treacys West County Conference & Leisure Hotel 3*
Number of rooms: 152
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Also Known As:
Treacys West County Conference & Leisure Hotel Ennis, Ireland - County Clare

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