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“How is this place still in business.”
Review of Castelli's

Castelli's
Ranked #493 of 637 Restaurants in Cork
Price range: US$24 - US$31
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Dinner, Reservations, Seating, Waitstaff
Neighbourhood: Centre
Cork, Ireland
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“How is this place still in business.”
Reviewed 7 April 2014

Where do I start??! Firstly the service was terrible, Fawlty towers-esque. There was one waitress working on the night and she struggled to cope with our table of two and an other couple who happened to be there at the same time. Her English was non existent and she had no knowledge of the menu, any requests out of the ordinary weren't met at all. For example, we both had fish dishes which came with a lemon butter sauce, we asked that this be on the side and not on the fish. Both meals came out drowning in sauce, with a side ramekin of butter...

The meal itself was very very poor, I'd expect better from a greasy spoon. It took almost 45 minutes to deliver the order, which for a kitchen that probably had a maximum of 4 orders on the go is atrocious. Being suckers for punishment we decided we'd have desert, none of what we wanted that was listed on the menu was available so we trumped for a slice of black forest gateau which was clearly heated up in the microwave from frozen, not even defrosted. The outside was over cooked and tough while the inside was still thawing.

The other couple who had the misfortune of dining at the same time as us had the pleasure of waiting over 20 minutes to pay while 'Manuela' retired to the back kitchen with their credit card!!

Cork is an embarrassment of riches when it comes to good restaurants so that's why I'm baffled that this place has stayed open for so long. My advice, avoid this place like the plague and go elsewhere, if all the elsewheres are full, order a take away.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 reviews from our community

Visitor rating
    5
    5
    1
    5
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Cork, Ireland
Level Contributor
23 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Coldest Place "Always "”
Reviewed 28 February 2014 via mobile

Have been a frequent patron for few years. Place has only one fan heater over entrance door. Heating newer on. Always have to ask to put heating on. Had to eat out meal several times with outer coat on.
Seafood is Terrible and not fresh. Prawns are tough shrimp, like leather at are mussels.
Never again Will we eat there. Always empty. Like walking into
Antarctica. They are cutting off help nose to spite their face.. Was told by waitress that kitchen heats back of restaurant. ITS FREEZING THERE.
Can't see this place remaining in business. NO COP ON.

Helpful?
Thank Mairead O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Just don't go”
Reviewed 5 January 2014 via mobile

Other restaurants were packed - this one wasn't, we should have seen the signs...

30euro total for two mains that were incredibly poor quality and took 45 minutes to arrive. If you check out the menu, don't be fooled as what you will get will be far from it!

I complained in the end as my partner only received half of the meal he ordered. They said they were out of the food, and ten minutes later asked if he wanted an alternative to accompany it. He said yes as he was still hungry but had finished his meal once the side arrived.

Seriously, s***. Go somewhere else.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank KimberleyMills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork
1 review
“Bland & Lumpy Mash & Steak Instead of Meatballs”
Reviewed 17 November 2013

When we were able to get a table without a reservation at a time when all other restaurants in the are were busy, we should have realised that there might have been a reason for same! Unfortunately, there was. I regret to say that this is the poorest 'Italian' restaurant in which I have dined.
Whilst I realise that Italian food is not all about pizza and pasta, I did not expect to see so many dishes from other countries on the menu. I chose the Bruschetta as my starter which was presented as a pizza base with some tomato sauce and olives on top - not seasoned and nothing special. They also had no sauvignon blanc wine- another first for me. Finally, my main course was described as monkfish with a herb mash. I was served mashed potato that was extremely lumpy, one piece being almost as big as my fork! Also, there was no seasoning(at all!) and certainly no herbs. Nothing at all has been added to the mash. Bland and lumpy! No excuse for getting mash wrong. I would not normally complain but I did mention to them that that mash was very poor and after the first two tastes did not eat any more of same. I got a brief 'sorry' and that was it.
My husband chose spaghetti and meatballs, supposedly a house speciality. Anyway, they had no meatballs so just took it upon themselves to slice up steak and serve it with the bland tomato sauce instead....no consultation or opportunity to chose something else off the menu.

On the plus side, the monkfish itself was lovely and the chocolate fudge cake was fine(although definitely bought in). One waitress was great(so we still left a tip as well as paying full price). The other one didn't have a clue!

There are plenty of great restaurants in Cork city. However, this is not one of them.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
4 reviews
4 restaurant reviews
“disappointed”
Reviewed 16 November 2013

Went with high expectations but left disappointed by both food and service. Orders took a very long time especially for simple pasta dishes. Everything was under-seasoned and lacked the care and passion expected of Italian food.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank joe h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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