Myself and my husband stayed on 27th July. When I booked I was led to believe there was a swimming pool but not so, I was told there was a charge of €18 per person to use the spa treatment room.We had booked a pampering over night with wine in our room on arrival, we oped for a superior room because it offered robes which were not in the room, no wine either. I booked dinner for 8pm, when we arrived at the restaurant we were told the table was booked for 8 30 pm????? I had brought a Lush bath BOMB which I use, to my horror when the water drained,the bath was stained purple where the bath hadn't been cleaned for months. This was the worst experience ever, when we went down for breakfast, we ordered fried eggs which never arrived and the staff member that we ordered them from, came over when we had finished eating to enquire how everything was.She completely forgot our order. Unbelievable. I did speak to a manager who offer us a return over night which I refused why would anyone return to that hotel. We had payed €236 for the night they offered us €100 off the price which we took. The manager was to follow up after speaking to house-keeping regarding the bath but to this day I have never heard from the Imperial. Not good practice. Would NOT recommend this hotel very Disappointed guest.
- Official Description (provided by the hotel):
- The Imperial and Escape Spa and Hair Salon is a magical hotel that blends the warmth and intimacy of times past with the style and luxury of a contemporary hotel. Its design merges the traditional and the contemporary to create an environment with a unique warm and welcoming personality. Recently refurbished, the Imperial Hotel has 130 beautifully appointed rooms, new executive suites and rooftop penthouse suite. Escape Salon and Spa offers the perfect fusion of natural and holistic treatments in the most luxurious of settings. Irelands 1st Aveda Lifestyle Salon & Spa. ... more less
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- Also Known As:
- Imperial Hotel With Escape Salon
- Imperial Hotel Cork