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“Excellent hotel - highly recommended!” 5 of 5 bubbles
Review of The River Lee

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The River Lee
Ranked #2 of 23 Hotels in Cork
Certificate of Excellence
Kildare, Ireland
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent hotel - highly recommended!”
5 of 5 bubbles Reviewed 6 August 2014

We stayed at the River Lee Hotel for one night in August. This is an excellent hotel, it is just a couple of minutes walk from the city centre and all the shops. All of the staff were so friendly and welcoming and customer care is obviously very high on the agenda here! The hotel was spotlessly clean and the bedroom was spacious, spotless, comfortable and very well equipped. Breakfast was really excellent also and is well worth the €12.50 per person. Parking was included - and is in a clean and secure underground car-park with a lift which takes you up to the hotel reception area. We were sorry we were only staying here for one night and we will definitely be back!!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ardroyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 7 August 2014
Dear Ardroyo,

Thank you for posting your wonderful review of The River Lee Hotel.

We truly appreciate your fantastic comments regarding our hotel facilities and staff. We are delighted you enjoyed our culinary delights at breakfast. I will certainly pass on your kind words to our Accommodation Team regarding your In room experience.

Your wonderful praise is greatly appreciated and I look forward to welcoming you back here again to The River Lee Hotel.

Warm regards,
Ruairi O'Connor
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,284 reviews from our community

Traveller rating
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    669
    100
    46
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (631)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Douglas, United Kingdom
Level Contributor
149 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Stayed here in 2013 and was so good vowed to stay again this year.We were in room 415 for 11 nights commencing 23rd July and very hard to know where to start.Our first point of contact a bright and friendly petite blond girl on reception who remained cheery and helpful throughout our stay then we met by general manager and wished us well for our 2nd stay. Upon arrival @ room greeted by complimentary fruit and water and chocolate in the room.Facilities spot on and slightest request met by staff immediately.Leisure facilities were used every day and pool fantastic and we drank in the bar on a daily basis and ate both there and in Bistro.Superb views,service and choice and quality of menu.We even received a complimentary bottle of wine and selection of desserts from sweet trolley.For a family wanting a first class hotel in easy walking distance of Cork this has to be your first choice.Next time we in Cork this will undoubtedly where we'll stay and will once again be recommending it to all our friends as it's a true wraparound experience from the swans on the river to the see through glass lifts! A gem within the Doyle Collection of hotels and a venue that Cork can be rightly proud of.The kids prefer Cork and the River Lee to Disney which says it all.

Room Tip: Get room at height overlooking the River - preferably 4th or 5th floor.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 7 August 2014
Dear SteveC,

Thank you for posting your wonderful review of The River Lee Hotel.

We truly appreciate your fantastic comments regarding our hotel facilities and staff. It is very gratifying to know that we exceeded your expectations. As a long staying guest it gives me great pleasure to read that you had a fantasic stay from beginning to end.

Your wonderful praise is greatly appreciated and I certainly look forward to welcoming you back here again to The River Lee Hotel.

Warm regards,
Ruairi O'Connor
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Charles, Louisiana
Level Contributor
251 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed 5 August 2014 via mobile

We have no complaints about the hotel. It was nice and the girl at check in was better than most. She gave us great recommendations for dinner. The draw-back you have to walk a few blocks to get to the tourist type area and some of the surrounding areas didn't seem as welcoming.
A note to the manager. You should consider an age restriction on the executive lounge when I walked in there was a young girl by herself who are half a muffin and left the other half in a chair.

Stayed August 2014
Helpful?
Thank JMurray71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 7 August 2014
Dear JMurray71,

Thank you for posting your wonderful review of The River Lee Hotel.

We truly appreciate your fantastic comments regarding our hotel facilities and our Front Desk Team.
Your wonderful praise is greatly appreciated and I look forward to welcoming you back here again to The River Lee Hotel.

Warm regards,
Ruairi O'Connor
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

We booked the River Lee Hotel the day before we travelled, as we needed a stop off before driving to the west coast of Ireland to stay with family. The hotel is in a great spot, a few minutes walk into Cork. It has smart decor, very clean and the staff were lovely, it was a fleeting visit, <12 hours - highly recommended. We had breakfast in a cafe in town, in the English Market, called Farmgate. The English Market is in a wonderful, historic building.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KatherineH655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 7 August 2014
Dear Kathy H,

Thank you for posting your wonderful review of The River Lee Hotel.

We truly appreciate your fantastic comments regarding our hotel facilities and staff.
Your wonderful praise is greatly appreciated and I look forward to welcoming you back here again to The River Lee Hotel.

Warm regards,
Ruairi O'Connor
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

Arrived 1/08/2014 along with a big party of family members for a wedding. It was a fabulous venue for us all to get together, the bar area Friday night was full of us having a great catch up, the staff coped with us very well & helped to make it a memorable occasion, good start to what turn out to be a wonderful weekend, did you order the weather too, 10/10 for that just perfect.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank MaryMark2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 7 August 2014
Dear MaryMark2509,

Thank you for posting your wonderful review of The River Lee Hotel.

We truly appreciate your fantastic comments regarding our hotel facilities and staff. We are delighted you had an opportunity to celebrate a very special occasion with us. It is very gratifying to know that we exceeded your expectations.

Your wonderful praise is greatly appreciated and I look forward to welcoming you back here again to The River Lee Hotel.

Warm regards,
Ruairi O'Connor
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 4 August 2014

Would probably give a 3.5 rating. The bed and pillows were the best out of any hotel we stayed in during our trip around Ireland. The room was wonderful! However, the food at the hotel left a lot to be desired. The best word I can think of to describe the breakfast situation was messy. There seemed to be food spilled all over the tables where food was displayed, and there was tons of staff milling around, but not doing anything. After being in the room at least 15 minutes I had to get up and request coffee from the hostess, one it was brought we never had another interaction with a staff member in the room again. We also had dinner the night before in the bar area (we were told there weren't any tables in the nicer restaurant), my burger tasted awful. The waitress was very kind and offered me something else. The second sandwich I received as well as my husbands meal was average at best. Since we were there on a Sunday almost everything was closed in the town, so we couldn't find other options close by. The sad part was this night happened to be our first wedding anniversary that fell in the middle of our trip, needless to say we will be going out for a nice night's dinner when we get home to make up for the meal we had here. I hope management can get the food figured out because it is bringing down the experience.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jenna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 5 August 2014
Dear JennaD,

I would like to thank you very much for taking the time to review your recent visit to The River Lee Hotel.

Thank you very much indeed for your kind praise of our beds and pillows it truly is wonderful to read that our rooms exceeded your expectations.

I am however exceedingly sorry to learn that you were very disappointed with your breakfast in our Weir Bistro and I would like to apologise most sincerely and unreservedly. We take great pride in the quality of our cuisine and in our service, and its naturally very disheartening to know that we have not succeeded on this occasion. I would like to assure you this is not the standard at The River Lee Hotel.

I am very grateful for your helpful feedback, as it highlights an area in which we can improve the standards of service.

I truly hope to welcome you back here again to The River Lee Hotel.

Warm Regards,
Ruairi O'Connor
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
119 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

The rooms here are lovely, some over looking river lee. It's a bright, modern and spacious hotel. The staff were very helpful and friendly and it's only a ten minute walk Into cork city centre. Breakfast buffet was lovely, lots of choice in a nice breakfast room

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank dublinsdelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruairi O, General Manager at The River Lee, responded to this review, 5 August 2014
Dear Dublinsdelight,

Thank you for posting your wonderful review of The River Lee Hotel.

It was an absolute pleasure to read how thoroughly you enjoyed your stay and to know you were delighted with the style of the hotel and the amenities that we offer.

I truly hope that I will have the pleasure of welcoming you back to The River Lee Hotel in the not too distant future.

Kind regards,
Ruairi O'Connor,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The River Lee

Property: The River Lee
Address: Western Road, Cork, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Cork > Cork > Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cork
#2 Luxury Hotel in Cork
#2 Romantic Hotel in Cork
#2 Family Hotel in Cork
#2 Spa Hotel in Cork
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The River Lee 4*
Number of rooms: 182
Official Description (provided by the hotel):
The River Lee is the perfect vantage point in the historic quarter and from which to savour all that the city has to offer. The hotel is a superb four-star hotel with a range of facilities and amenities that are second to none. From our superb NRG fitness centre and magnificent Vanilla Browns Spa to the culinary delights of our Weir Bistro and the conviviality of our friendly, local bar, you'll find it all at The River Lee. Truly, The River Lee is the ultimate choice for all that is Cork. ... more   less 
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Also Known As:
Jurys Hotel Cork
Cork Jurys Hotel

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