Stayed here over new year. Was problem with booking but Tara got it sorted quickly. Booked superior room. When we arrived Tara gave us a free upgrade to a junior suite. It was the very last room at end of corridor. The room was very large too many windows and hard to heat. We felt cold as soon as we arrived and it remained the same for the duration of stay even though we complained several times. We could not believe it when at 5pm we went to have a shower and no hot water. We had to boil kettles to get a wash. We complained sent plumber but next day no different and the next day. Several other customers knew the room no 153 and even if given upgrade would not stay at this room as there are always problems with it. Whilst Tara was helpful at first I felt let down as no one followed up the complaints. Then on departure they asked for full price of 509euros. It was only after protest that I got a reduction of 100 euros I would have much preferred a hot bath and warm room. I am disappointed that millpark didn't write or email me particularly mr [---]. We were recommended by a local Donegal family. Even if they had given us a voucher to go back and give them the benefit of the doubt. We have travelled for 40 years and never had this problem in any hotel. If a room was cold they dealt with it efficiently so badly let down by Irish establishment. Next new year it will be somewhere in Europe there are so many wonderful hotels that would do anything to make your stay enjoyable. I did like the staff in the restaurant as they were very efficient.
- Official Description (provided by the hotel):
- The hotel offers 110 guest bedrooms, which have been individually designed with comfort, style and convenience in mind; these include executive rooms and luxurious suites for your complete indulgence. Guests can enjoy complimentary use of the state of the art gymnasium & swimming pool, sauna & steam room, including a children's pool. Or alternatively, relax in the wellness center for absolute relief from the stresses and strains of everyday living. ... more less
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- Also Known As:
- Hotel Mill Park
- Mill Park Donegal