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“Good location and bar staff”

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The Central Hotel - Donegal
Ranked #5 of 7 Hotels in Donegal Town
Certificate of Excellence
Dungannon, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location and bar staff”
Reviewed 11 May 2014

When in Donegal town on a few days away we called into The Central for a meal on two occasions both times in the evenings around teatime the food was very good both times and the staff serving were excellent,pleasant,and efficient despite being quite busy.We did not stay in the hotel rooms so cant comment on these but would recommend for a meal anytime.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 13 May 2014
Dear John
Thank you for your kind Review its was a pleasure to read you enjoyed our service so much . We are very proud of our Chef's and they truly have a gift with food. All our staff have such great interaction with our guests and its an honour to read such a complimentary review.
Thank you for your high recommendation & We hope to welcome you back to Donegal & The Central very soon

Kind & Warm Regards
Megan & All The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
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English first
Lawrence, Kansas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 May 2014

In a two week drive around Ireland, this was the one sour note out of the places we stayed. While Aiden at the bar went above and beyond to be helpful, the rest of the staff badly needs training in customer service. A call about a non-working TV (old) went unattended until past bed time. And besides being old and worn out, the rooms were dirty. Our traveling companion even found hairs in her bed! I cannot recommend a stay here unless the prices are dropped to reflect the true value of a room.

Room Tip: Check out the place/room before booking. Perhaps we caught them on an "off" day?
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 13 May 2014
Dear Theresa,
I am so sorry to hear of your disappointment in relation to your recent visit to The Central.
With regards to the comments that you raised about your friends rooms, Please be assured that I will make a complete investigation into these matters with our Management and House keeping Team. It is certainly not the standard of service we normally deliver. While I do agree that some of our rooms need updated and this work is currently taken place. You will be happy to know we are currently under going refurbishments in all of our more dated rooms.

Thank you for your kind comments about Aiden, I completely agree with you Aiden always goes above and beyond to ensure our guests are always happy.Please do not hesitate to contact me personally if I can assist in any way to restore your faith in The Central Hotel.

Kind & Warm Regards
Megan & All The Team

It is our goal to exceed expectations at every level and I hope you will accept our apologies for the shortcomings you experienced on this occasion.
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Park City, Utah
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 May 2014 via mobile

Seems the communication world still has room for error. I originally left a bad review after not receiving replies to a problem. However, now that I am back to the States I'm realizing many emails were severely delayed or not received on my end in the communication process. Now with all the information, Central Hotel went above & beyond to help resolve the problem in a timely manner although I wasn't receiving the emails on the process. I enjoyed my stay at Central Hotel. It was a great location, very friendly reception & bar staff. The pub offered very good food as well as generous portions so be hungry! Many people told me to visit Donegal, but found out you needed a car to visit the sights as tour companies aren't as prevalent as in other cities in Ireland. I cut my stay a day short at Central Hotel but would stay again in one of their more updated rooms.

Stayed April 2014, travelled solo
Helpful?
1 Thank Jessica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 8 May 2014
Dear Jessica ,
It was our pleasure to welcome you The Central Hotel and thank you for your kind comments regarding our bar food, Our chef s do amazing work and they were thrilled to learn you enjoyed your meal so much. I completely agree our superior rooms are definitely worth staying in, the amazing view of Donegal Bay is something out of this world. If only we could wake up every morning to such a stunning view. The staff and I look forward to welcoming you back to The Central in the future

Kind and Warm Regards
M White & All The Team
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Kaunas, Lithuania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 April 2014

Hotel is in very good location, has a nice bar. But rooms definitely needs updating, bathroom looks old fashioned, shower head was leak was fixed with duck tape, bed mattress looks like seen a better days as well. First feeling in hotel was like looking for our room in maze of corridors.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jurga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 8 May 2014
Dear Jurga
Thank you for taking the time to present your comments in relation to your visit to The Central Hotel, We acknowledge that a section of our hotel is indeed in need of refurbishment and we are pleased to say we are under going refurbishments on those rooms.It is especially important for us to know when a guest experiences shortcomings of this nature as in this way, we can address the issues and hopefully attempt to restore faith in our hotel.
We are pleased to hear you enjoyed our Upper Deck Bar & great town centre location. We hope the next time your in Donegal we can offer you are newly refurbished rooms

Kind & Warm Regards
Megan & All The Team
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Worcester, United Kingdom
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 25 April 2014

We stayed here on a coach trip to Ireland. The staff were friendly and the rooms were clean and comfortable apart from the bird mess all down our window! The breakfasts were plentiful. The evening meals were varied except for the two scoops of mashed potato every night with the meat or fish placed on the top. Every thing was fine until the last night when we went down to dinner which was served in the 'Just Williams' restaurant and they expected four of us to sit at a small round bistro table because other members of the party had taken up the 4 sweater booths for just 2 people. There was a spare 4 sweater booth but they refused to lay it up for us as they said they needed it to serve the sweets from. We were not amused.

Room Tip: Rooms overlooking the estuary are nicer.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 8 May 2014
Dear Pauline

Thank you for taking the time write such a nice review , we are pleased to read you enjoyed your stay and the food each evening. I'll mention to our kitchen team about having variety each evening with potatoes rather than mash Potato every night. I do apologise the team did not make a larger table available to you on your last night please rest assure this will not happen in the future. We look forward to welcoming you back in the near future

Kind & Warm Regards
Megan & All the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 April 2014

My partner and I stayed at this hotel for 4 nights as part of a coach party. The hotel is situated in an ideal location in the centre of town. We were made very welcome by the reception staff, and the check in was easy and efficient. Our room was on the 3rd floor and it was spacious and comfortable. The bathroom and toilet were spotlessly clean. Despite the reviews of the noise from the extractor fans, we didn't notice it much and had a comfortable nights sleep.
The service in the dining rooms was very efficient. The food was very good with plenty of choice.
We have no hesitation in recommending this hotel to others, and would definitely stay there again. Thank you to the manager and all the staff for your hospitality.

Room Tip: The extractor fans come n at approximately 06.30 and go off at approximately 21.30, so rooms away fr...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 8 May 2014
Dear Pat
Thank you for writing such a lovely review the staff are so encouraged it is to read such positive feed back. The team are always striving to improve the serve here at the Central Hotel and im very happy to read you found them warm, friendly and efficient. We always look forward to welcoming our tour groups and enjoy the week with them as much as possible.
We look forward to welcoming you back again soon
Kind & Warm Regards
Megan & All The Team
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Carrickfergus
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2014

Probably our fourth stay at the Central Hotel and as usual it always lives up to expectations,Staff will go out of their way to help and breakfast and dinners are superb however busy they are. Rooms are spotless. On this occasion my wife had left a gold ring in the bathroom but sadly left without it.... after arriving home one phone call to reception to explain what had happened she said she would check with housekeeping and come back to us......and within 5 minutes that she did to say the ring was found and they would put it in the post EXCELLENT#

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryDCarrickfergus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Manager at The Central Hotel - Donegal, responded to this review, 8 May 2014
Dear Terry
Thank you most sincerely for your delightful review which is greatly appreciated by myself and our entire team. It is rewarding and encouraging to receive such positive feedback. I'm so glad the hear the team dealt with your forgotten property so promptly we certainly do have a great front of house team. Rest assured that we will continue in our quest for excellence in hotel keeping and hospitality. It will be our pleasure to welcome you back to The Central In the future.

Kind & Warm Regards
Megan & All The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Central Hotel - Donegal

Property: The Central Hotel - Donegal
Address: | The Diamond, Donegal Town, Ireland
Phone Number:
Region: Ireland > County Donegal > Donegal Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Donegal Town
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Central Hotel - Donegal 3*
Number of rooms: 112
Official Description (provided by the hotel):
Ideally located in The Heart of Donegal Town on the doorstep of all local amenities and ideal base for touring County Donegal. The Central Hotel is situated near beautiful coastal drives and main signature discovery points of the Wild Atlantic Way including the famous Sliabh League (the highest seacliff edge in Europe). Conveniently located for Glenveagh National Park and Glencolmcille Irish Folk Village - a must see! The beautiful County of Donegal has been voted "Coolest Destination 2017" by the famous National Geographic Magazine. Seasonal Entertainment in The Bar, Free Car Parking, Complimentary Leisure Facilities. ... more   less 
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Also Known As:
The Central Hotel Donegal

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