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“Incredible food and service in unrivalled surroundings” 5 of 5 bubbles
Review of Lough Eske Castle, a Solis Hotel & Spa

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Lough Eske Castle, a Solis Hotel & Spa
Ranked #2 of 7 Hotels in Donegal Town
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Incredible food and service in unrivalled surroundings”
5 of 5 bubbles Reviewed 28 May 2014

My girlfriend and I ate here the evening of our engagement and I have I say the service, food quality and attention to detail, was exceptional.

Nothing could beat my partner's reaction pulling up outside the castle in the dusk with its wonderful surroundings and magical uplighting. The reception from the staff (who knew of our surprise) was very personal, and we were made to feel very special. We also enjoyed complimentary champagne and a congratulatory dessert - which obviously improved our evening!

A special mention is due for the newly employed waiter who was about as friendly as any man I've met - superb evening.

Stayed May 2014, travelled as a couple
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 7 July 2014
Dear Guest,

Thank you for choosing to dine with us at Solis Lough Eske Castle during the evening of your engagement - we were thrilled to be a part of your very special occasion and to hear that you were both made to feel very special.

Your kind compliments are genuinely appreciated by the entire team who are delighted to hear that you both enjoyed the food, the friendly service and the attention to detail on such a special evening.

I do hope you will return to visit us again in the not too distant future.

Best regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,212 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Belfast, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Perfect staff. perfect spa, beautiful room, delicious food, amazing breakfast, enormous beds!
Currently planning our next trip back!
The mister was particularly impressed with the egg station at breakfast :)

Room Tip: Try to get a room to the front of the hotel - its quieter in the case that there is a function on in...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karenmcamazing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 7 July 2014
Dear Guest,

Thank you for choosing to stay with us at Solís Lough Eske Castle recently and for taking time to share your experience.

Your kind compliments are genuinely appreciated by the entire team - and it's great to hear that you enjoyed the hotel and our facilities so much.

We are delighted to hear that you are planning a return visit and we look forward to welcoming you back to the castle in the very near future.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

fabulous hotel which listens to its customer complaints. Visited hotel couple years ago was fabulous couldn't wait to go back. Returned few months later was very disappointed. complained when checking out and was sent a complementary visit. Returned and it was ok. had improved but was still not as nice as first visit. Delighted to say returned last weekend and the old hotel was back. Breakfast chef returned staff all excellent.- Only booked at last min and the spa treatments were not booked but they re-arranged appointments to facilitate us . Had a brilliant few days and felt valued. Left hotel room to go to spa and forgot to change do not disturb sign on the door. Returned to room at 8pm and the room had not been serviced. It was totally my fault On the way down to dinner said it to receptionist at desk and asked her to get me some coffee and I would collect it on the way back to our room later that night. When i returned the room was serviced completely. Only fault was the bar menu. I told them this on check out so hopefully this will be sorted when i return in summer.

Room Tip: All the rooms are beautiful. Very quiet very private with net curtains to give you all the benefits...
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sheila f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 7 July 2014
Dear Guest,

Thank you for returning to stay with us recently at Lough Eske Castle, a Solís Hotel & Spa.
I'm delighted to hear that you enjoyed your stay and your kind compliments and valuable feedback are genuinely appreciated.

I'm disappointed to hear of the issues you encountered previously but delighted to hear that you feel these had been resolved when you returned for your most recent stay. We constantly use our guest's feedback to help us improve and we appreciate your recognition in this respect.

Please be assured that I have noted your concern regarding the bar menu which is currently being updated.

It's great to hear that you intend to return for another visit and we look forward to welcoming you back sometime very soon.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N.Ireland
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 26 May 2014 via mobile

Hotel is lovely, third time staying there and a very luxurious visit. Bathrooms especially are great. However hotel is far from town and amenities so if you want to have a relaxing drink you are virtually 'stuck' there. Hotel aware of this and charge a fortune for food and drink.

Glass of wine is 7 euros, which not too bad. We bought a deal from discount website which included €50 credit for particular menu- menu is so expensive for what it is!! Our food bill was €140 euro and that was ordering cheapest food and without alcohol!! Cheapest wine €33 bottle.
Far too expensive for what you get. Be prepared to pay if you intend eating and drinking at hotel.

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank VernonGrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 2 July 2014
Dear Guest,

Thank you for choosing to stay with us again for your third visit at Lough Eske Castle recently and for taking time to share your valuable feedback.

I'm delighted to hear that you enjoyed your stay but disappointed to hear that you feel our food and beverage prices are high. Please be assured that your feedback will be taken seriously by management.

I do hope we will have the pleasure of welcoming you back to the castle again in the not too distant future.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
co antrim n ireland
Level Contributor
86 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

This is our 5 th time to have a couple of days relaxing in the beautiful Lough Eske. I like to have a Spa Treatment while there.On arriving into Spa Area my husband told the staff that this trip was to celebrate our wedding anniversary just after my Spa Treatment we were given 2 glasses of Prosecco where 3 lovely girls wished us happy anniversary...so lovely..We cannot praise the staff enough from Reception to Housekeeping waiters and waiters each one made our stay so Special!! A big thank you to the Staff for everything this really is a VERY SPECIAL CASTLE HOTEL with very SPECIAL STAFF. We plan to come back soon...

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank normary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 8 July 2014
Dear Guest,

Thank you for choosing to stay with us recently at Solis Lough Eske Castle to celebrate your wedding anniversary.

I am delighted to hear that you were so well looked after by the team and that you had such an enjoyable experience. Your kind compliments are genuinely appreciated by the entire team and it's great to hear that are planning to return for another visit.

We look forward to welcoming you back to the castle sometime very soon.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letterkenny, Ireland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

This is a truly beautiful place in the heart of Donegal close to Donegal town. It is a beautiful hotel beside Lough Eske. It can be a bit pricey but food, staff and location are top class. I would most definitely recommend it.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 8 July 2014
Dear Guest,

It was indeed a pleasure to welcome you to Solís Lough Eske Castle for your recent stay and thank you for taking time to share your experience.

I'm delighted to hear that you were so impressed with the hotel and that you had such an enjoyable time. Your wonderful comments are genuinely appreciated by the entire team and I do hope that you will return for another visit in the not too distant future.

We look forward to welcoming you back again for your second visit.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 May 2014

We we're give a 50E voucher for the "food"..... Only to be told afterwards that it was only offered agains the full menu prix fixe of 55E each for two. We asked for the alacarte menu and ordered from it.....weren't very hungry ! Then got stung for a further 79€ for an alacarte meal which cost less than 50€
A pithy explanation was given......you should read the coupon ,!!
No I'm not going back .......?After being ripped off with a baited coupon ....the food was good but not that good at that price.
PS. On checking out we did not even get an apology , or sympathy !!!!!!!

Room Tip: All rooms seems to be good.....beware the baited coupon !!!!!4
See more room tips
  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolisLoughEske, Guest Relations Manager at Lough Eske Castle, a Solis Hotel & Spa, responded to this review, 8 July 2014
Dear Guest,

Thank you for choosing to stay with us recently at Solís Lough Eske Castle and thank you for taking time to share your valuable feedback.

I'm disappointed to hear about the issue you experienced with your food coupon and would like to apologize for the inconvenience and disappointment that you experienced. Unfortunately, with certain systems and procedures in place, sometimes giving you, our guest, what you desire can sometimes get overlooked and we should have taken better care of your needs. Please be assured that this is not our usual standard of care and I will be following this up with senior management in order to prevent such an issue from occurring again in future.

I do hope that you will give us a second chance and come back to see us again on your next trip to Ireland. Looking forward to seeing you again.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lough Eske Castle, a Solis Hotel & Spa

Property: Lough Eske Castle, a Solis Hotel & Spa
Address: Lough Eske, Donegal Town, Ireland
Phone Number:
Region: Ireland > County Donegal > Donegal Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Donegal Town
#3 Business Hotel in Donegal Town
#3 Family Hotel in Donegal Town
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Lough Eske Castle, a Solis Hotel & Spa 5*
Number of rooms: 96
Official Description (provided by the hotel):
Lough Eske Castle, a Solís Hotel & Spa is an historic castle dating to the 15th century and the O'Donnell Clan, the founding fathers of Donegal. Set in a secluded storybook location within 43 acres of native woodland on the shores of Lough Eske with the dramatic Bluestack Mountains as a stunning backdrop, it is the ideal place to relax and experience superior hospitality and exceptional friendly service. Winner of the 'World's Best Luxury Country Hotel' title in 2009, 2010, 2011 and 2012 and topping 'My Guide Ireland's Top 10 Hotels in Ireland, this lovingly restored castle hotel blends its historic past with a dash of contemporary luxury where you can escape into a world of relaxed elegance. From the spa to the dining table to your beautifully appointed guestroom, we provide a truly accommodating environment where our dedication to the guest is thoughtful, reliable, consistent and complete - a place where superb service and superior amenities make every day here a perfect day. Step into Solís Lough Eske Castle, and you step into an imposing Tudor-baronial castle, lavishly refurbished in 2007 and extended to create the modern comforts and graceful luxury of a world class boutique hotel. With stunning views and easy access to the great outdoors, the natural, unspoiled landscape is as magnificent as the hotel itself. ... more   less 
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Also Known As:
Lough Eske Castle Hotel Donegal Town
Solis Lough Eske Castle Donegal
Solis Lough Eske Castle Hotel

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