We traveled with 6 people for the 'trip of a lifetime'. We booked months in advance for 6 people, 3 rooms, the price was reasonable, location, etc. I got an email the night before our arrival that said....'we do not have the type of room that you reserved available...' we arrived (prior to actually looking at this email) and were asked if we could stay in a 'community room' that shared one bath. Granted, we are six people, my sister in law, 23 year old nephew and my 80 year old father in law.
We were asked to pay up front- 'we didn't have to....' but it was preferred.....what a joke! the person working the desk was inappropriate, had no idea what she was doing, was rude, and basically treated us as if we were some sort of imposters. We paid up front.
By the third night, we had enough. The rooms were cold, the beds were hard, the service was poor, and my buddy father in law wound up sleeping BETWEEN the mattress and boxspring trying to keep warm. I asked for an extra towel the day we checked in and was looked at as if i had grown an extra set of ears. Extremely uncomfortable. I politely asked for a refund for the day we left, and was told that 'i'd speak to the owners' by Louise. Never happened. Enough said. My wife sent an email regarding the conversation, we haven't heard back. Stay as far away as you can from this place, do us all a favor.
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