Stayed here last Monday for the 2nd time. We were so excited to return as we thought it was such a lovely hotel the last time. Phoned for an early check-in a few days before to which wasnt available on the day. Understandable at it was only 11.30. The very pleasent receptionist took our bags and a few items we had on hangers. Similar to a cloak room. He gave us tokens for each items and told us to collect when we got back. We then headed off Christmas shopping and arrived back later that evening. We were then met by a different receptionist and handed in our tokens for our luggage to which she couldnt find one item on the hanger. An expensive jumper belonging to my partner.A simple "oh sorry I cant find it" as if it was nothing. Not one more thing was said to us about this on our two night stay here. The luggage was left in the staff office directly behind reception. We were told no one else had left luggage there that day and no one only staff have access to this room. I then asked for a Manager on departure to which I was told "Check your closet at home". This is the first ever negative comment I have ever written but the unprofessionalism of the staff and in particular the manager was a disgrace. It was mensioned that clearly a staff member stole it and stuffed it in a bag. All we simply wanted was an apology and maybe a discount on our bill or the value of the jumper...something anything at all. But nothing. I have sent numerous emails and still no luck or response. Absolute disgrace.... never ever be back there unless something is done about it... I have given them a week so far and nothing...
- Official Description (provided by the hotel):
- Chic and understated with a music pedigree that runs deep, the gibson hotel Dublin is the ultimate urban retreat. Music lovers, art junkies, food fanatics - whatever your passion it's right on our doorstep. We do sleeping, meeting, dining, gigging, touring, wedding and relaxing really really well. We mix all these things with a fresh, energetic, slightly off centre approach and we know it works. Exhibitions, supporting local artists, urban weddings and the odd celebrity are elements of what makes us different to the normal Dublin Hotel. You will find our staff friendly, responsive and happy - there is a secret to this that we can't possibly share. The gibson hotel is the ideal location to explore the city and planning your stay is easy. The M1 and M50 are 8 minutes away via the Port Tunnel and we have ample covered parking for our guests. With the luas stop right outside our front door Connolly train station is only 8 minutes away and Heuston train station is a short 20 minutes from the hotel. The Luas will take you to the City centre in 10 minutes or if you prefer to take in the views of the River Liffey a brisk 15 minute walk along the quays will bring you to O'Connell street, the heart of Dublin city. Great beds, 100MB complimentary WiFi, a gym, relaxation area, restaurant, bar and meeting space are all part of the deal. The gibson hotel is modern yet comfortable, it's different and it's better, it's large, it's friendly and it's a building that is alive with great people from the moment you set foot until the moment you leave. ... more less
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