I stayed in the hotel during the renovation period last September. Renovation takes time and can often be quite an eye sore, and in terms of this while it was frustrating and not the nicest to look at it couldn't be helped.
On arrival we were met by a lovely and friendly receptionist which was great. Prior to booking I had paid extra to ensure that a couple of bottles of beer and a card were left in the room as a suprise for my boyfriend. I would like to emphasize that this had been pre ordered and paid for. The room was pleasant and very business like. The cleanliness couldn't be faulted. On arriving to the room I had noticed there was no bottle opener which was no problem I just rang reception to ask for one to be brought up. However nobody came. We went out for dinner and returned around 11 ish when the night receptionists were taking over. I politely asked could a bottle opener be brought to the room or if someone could come to the room to open the bottle. The gentleman i dealt with was particularly rude and was interrogative about the bottles. I explained that I had pre-ordered items to be left in the room through the hotel. He wasn't overly convinced and now and behold no bottle opener was dropped to the room. I was quite annoyed, while I am aware that this is really just a small issue it was frustrating to be immediately judged in such a fashion simply because we were a young couple in our twenties.
During the stay the renovation work was quite loud and the builders did start rather early which wasn't ideal but understandable. I found it quite strange that the hotel stayed opening while undergoing such substantial change. On check out, there was a worker quite literally using a jack hammer to open up the group right at the reception desk at check out time. It was impossible to hear the receptionist who had to deal with me through writing on a piece of paper as it was the only way to communicate without having to shout at each other.
When going out to pay for the parking ticket, there had been a problem with the machine which on check out, nobody bothered to explain and the charge for the car park was coming up to 150 euro for a 2 night stay. Obviously this was incorrect and I therefore had to go back into the hotel where the staff were clearly not suprised about this and just said oh yeah you don't have pay that much and I was to pay them at the desk. I couldn't understand why this wasn't completed on check out.
I am aware that the hotel was in the process of changing over ownership and being newly renovated and I'm sure that it is probably lovely now. However at the time I was highly disappointed with this hotel and unfortunately wouldn't recommend the hotel to future guests.
- Official Description (provided by the hotel):
- Built in 1972 and entirely refurbished in 2014, Clayton Hotel Burlington Road is one of the largest and best loved hotels in Dublin. Located a stone’s throw from St. Stephen’s Green and Grafton Street, and within walking distance from the Aviva Stadium and RDS, the hotel holds its reputation as venue of choice for meetings, conference and celebrating special occasions. Guests of Clayton Hotel Burlington Road can expect a first-class experience with excellent staff and state of the art facilities ... more less
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- Also Known As:
- The Burlington Hotel Dublin
- Burlington Hotel Dublin
- Burlington Dublin