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“Lovely hotel. Friendly staff.” 4 of 5 bubbles
Review of The Shelbourne Dublin, A Renaissance Hotel

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The Shelbourne Dublin, A Renaissance Hotel
Ranked #18 of 153 Hotels in Dublin
Certificate of Excellence
mervfair
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Lovely hotel. Friendly staff.”
4 of 5 bubbles Reviewed 20 March 2014 via mobile

We stayed here for three nights for my wife's birthday. The reception staff were very nice and made you feel relaxed from the moment we arrived. The first night I didn't sleep due to a very uncomfortable bed so mentioned it to reception on our way to breakfast. They said it would be sorted. It still wasn't that evening so had to mention it again. This time we got moved to another room which had a comfy bed. Having to repack and unpack was annoying but what can you do. The breakfast was lovely with great choice. We ate lunch in the bar which was good but didn't eat in the restaurant. The menu looked good and was well priced. Overall it is a nice hotel in a great location. Would recommend staying here.

Stayed February 2014, travelled as a couple
Helpful?
Thank mervfair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 23 March 2014
Dear guest,

Thank you for taking the time to review your stay at The Shelbourne Hotel, Dublin. I was delighted to read that you enjoyed your stay and that our team were able to resolve any issues you experienced. Our No. 27 Bar team will be glad to read that you enjoyed the dining experiences. Thank you for recommending the hotel to future guests.

Thank you also for choosing The Shelbourne hotel on your recent trip to Dublin. I look forward to welcoming you back.

Kind regards,
JD Flynn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,430 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (608)
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English first
Level Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 20 March 2014 via mobile

Went there for 3 days with my husband. Nice welcoming at the reception. The lady (dont remember her name) who checked us in was very friendly and helpful. She suggested a dinner at the hotel and we were very glad that we took her advice. She made the reservations for that same day! The dinner at the hotel was delicious!!!
The concierge helped us indicating how to get to the Guinness Brewery, but not very friendly. And when we wanted a suggestion for a restaurant (for dinner) he suggested one called Gallagers. I asked if he could make us reservations since it was already 9pm but he said it wasn't necessary. When we got to the restaurant the kitchen was closed!!!
Also, the shower is not very good. The water comes out in so many directions it takes forever to rinse ones hair.
Breakfast is ok. The decoration of the entire hotel is very very beautiful, but the dining room is very long. One day we sat in a table that was way too far from the buffet. Also, the service during breakfast is not as good as the service during dinner. I had to wait for almost 10 min to get sugar and sweeteners AFTER coffee was poured into my cup.

Stayed March 2014, travelled as a couple
Helpful?
Thank ViviViviViviVivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 23 March 2014
Dear guest,

Thank you for taking the time to review your stay at The Shelbourne Hotel. I have read your review with a mixed reaction. On one hand I was delighted that you enjoyed the check in experience and your time in the restaurant, but I was disappointed to also learn of your other experiences.

Thank you for bringing them to my attention. I would be delighted to discuss your stay in further detail and would also encourage you to contact me at your earliest convenience. My email is rhi.dubbr.guest.relations@renaissancehotels.com.

Thank you once again for choosing The Shelbourne Hotel on your recent trip to Dublin. I look forward to hearing from you.

Kind regards,
JD Flynn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, Massachusetts, United States
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

We stayed here for three nights while we were in the city for the "Country To Country" concert featuring Zac Brown Band. This hotel is gorgeous! The dining rooms/bars were plush and comfortable and had a very classy feel to them. The staff in the dining/drinking areas were great; they were friendly and attentive, very professional, and were very accommodating to all of our special requests. Our room was very nice and very clean. The bathroom is clean and had great water pressure (something few hotels seem to have). The soaps smelled soooo good! The website said the room was equipped with a refrigerator but it was actually a mini-bar, so we had to keep our milk (for tea) in an ice bucket. The bed was comfortable but the pillows were horrible. The pool/fitness center was clean and well maintained and attended with staff at all times. I must say, though, that the hours were very limited-opening late and closing early. Consequently, we used these facilities only once during our stay so I felt a bit cheated. Also, if I may recommend, Please, management of the Shelbourne, post that clothing is required while in the sauna/steamroom! Clothes are a good thing! Back to positive things: We were greeted at the door and assisted by the doorman. Checkin was quick and easy with four lovely young women waiting on us and offering fresh lemonade and delicious cookies during the process. Staff assisted us with our luggage all the way to our room and oriented us to the functions of our guestroom. We used the services of the concierge desk several times with great success. The location of this hotel is across the street from the opening of St. Stephen's Green, which is a lovely (and safe) place for a romantic stroll (or morning run, or place to air out the children, etc.). The flowers were in bloom on our relatively warm but very breezy St Patrick's Day Weekend stay! Just down the road was the fantastic shopping area "Grafton Street", and Trinity College, and Temple Bar. We never had any trouble finding something to do or somewhere to go. We burned off many Guinness calories walking just about everywhere. But we also used the Taxis, which are numerous, and the buses, even more numerous. I love Dublin; it is a great city with important and interesting history, beautiful art, delicious food, phenomenal Guinness and Jameson, fun pubs, and lovely people! I look forward to my next visit to Dublin and I hope I get the chance to stay at the Shelbourne Dublin again! I highly recommend this hotel to anyone seeking an elegant, relaxing, and pampered experience.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 20 March 2014
Dear guest,

Thank you for taking the time to write this wonderfully extensive review of your experience at The Shelbourne Hotel. I was delighted to read your review and see that you enjoyed many of the facilities and services on offer. Many of the departments will be delighted to see that you enjoyed their services. I have also taken note of your feedback where you have made recommendations.

Thank you for choosing The Shelbourne Hotel on your recent trip to Dublin. I sincerely look forward to welcoming you back soon.

Kind regards,
JD Flynn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilkenny, Ireland
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

We had a marvellous stay in this lovely hotel for St Patricks weekend. We had supper (3 courses)in the "supper club" on sun night, good value for this class of hotel (€25 -€30 for adults, €8.95 for kids) and very good food.
The swimming pool was very safe 1.2m deep all over and not at all busy while we were there. The changing rooms were super, with shampoos, body lotion, deodorant, hairspray etc provided.
Our room was in the heritage part of the hotel and had great views over St. Stephens Green. Breakfast was an experience in itself!
We finished off our trip with afternoon tea in the Lord Mayors Lounge at the front, an experience not to be missed. at €32.95 a head it was worth every penny and they even do a kids afternoon tea for €19.95 which had a coke float! and nutella sandwiches among other things like a cheese sandwich and ham sandwich. A real special treat for a child. The location was great too as its just beside grafton st. area and within walking distance of most places you might want to see. Also the valet parking at an extra €25 was good value considering the rates charged for parking in this part of Dublin. We never made it to the famous "horseshoe Bar" so will have to go back!
An amazing hotel to stay in.

Room Tip: The Heritage rooms are amazing and a view to the front of St Stephens Green would be special.
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aireagail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 20 March 2014
Dear guest,

Thank you for taking the time to review your stay at The Shelbourne Hotel. I was delighted to read that you enjoyed so many of the facilities on offer at The Shelbourne Hotel. The Traditional Afternoon Tea and the Shelbourne Supper are experiences not to be missed. I was glad to also note you have left yourself the opportunity to return to the hotel for the famous Horseshoe Bar.

Thank you for choosing The Shelbourne hotel. I look forward to welcoming you back soon.

Kind regards,

JD Flynn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bursa/Turkey
Level Contributor
158 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

The shelbourne Dublın,located center of the cıty.The rooms are so good,clean and well decorated.In general the staff ıs workıng hard and they are all young and,kınd and posıtıve people.The breakfast buffet ıs really nıce.Perfect place for famıly.....

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank doğaduru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 20 March 2014
Dear guest,

Thank you for taking the time to review your stay at The Shelbourne Hotel. It was a pleasure to read your positive words about the hotel. The team will be so please to see that you enjoyed their service.

Thank you for choosing The Shelbourne Hotel on your recent trip to Dublin. I look forward to welcoming you back.

Kind regards,
JD Flynn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Florida, Florida
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Only got to spend one night in this beautiful place, but heard from a couple of taxi drivers that it was "the best hotel in Dublin"
Great service from the minute we got out of the taxi, the butler/doorman came and greeted us, helped with our luggage and directed us to the front desk, we had reserved two rooms and one was ready even at 10am, which was perfect for us to put our luggage away, clean up a little, and head to town…
We opted for ordering breakfast in the room the next morning, tray came with everything so fresh and delicious, and a great presentation.
Would definitely stay here again and highly recommend it.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Poohh66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 20 March 2014
Dear Guest,

Thank you for taking the time to review your stay with us at The Shelbourne Hotel. We were delighted to have you with us. Thank you for awarding us the highest marks. I am delighted to note that you enjoyed the breakfast in the comfort of your room. I will pass your kind words along to the departments involved.

Thank you for choosing The Shelbourne Hotel. I look forward to welcoming you back again.

Kind regards,
JD Flynn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

We stayed at the shelbourne for our third time, in February. First of all, the location is perfect. It's easy to go on foot or take taxis to anywhere close by. The service provided by the staff at both the check-in counter and at the restaurant is friendly and helpful. Only complaint is that the hotel is so popular with travelers and locals that we sometimes have trouble getting a table in the lounge or bar area. That's an indication of how consistently good the service,food, and location is at the Shelbourne. The conceriege staff helped us get a dinner reservation for the same night at a nice seafood place.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lindylouVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 19 March 2014
Dear guest,

Thank you for taking the time to provide us with this wonderful review. I was delighted to read that you enjoyed your stay and that you found the hotel consistently friendly and helpful. Our concierge team will be delighted to read that you appreciated the service provided and that you enjoyed their recommendation.

Thank you for choosing The Shelbourne Hotel. I look forward to welcoming you back soon.

Kind regards,
JD Flynn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Shelbourne Dublin, A Renaissance Hotel

Property: The Shelbourne Dublin, A Renaissance Hotel
Address: 27 St. Stephen's Green, Dublin Dublin 2, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Dublin
#7 Business Hotel in Dublin
#11 Romantic Hotel in Dublin
#15 Family Hotel in Dublin
#16 Luxury Hotel in Dublin
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Shelbourne Dublin, A Renaissance Hotel 5*
Number of rooms: 265
Official Description (provided by the hotel):
The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more   less 
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Also Known As:
Shelbourne Hotel Dublin
Shelbourne Dublin
The Shelbourne Dublin Renaissance Hotel
Dublin Hotel Shelbourne

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