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“The staff make the Shelbourne a true 5-star hotel!”

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The Shelbourne Dublin, A Renaissance Hotel
Ranked #15 of 151 Hotels in Dublin
Potomac, Maryland
Level 6 Contributor
143 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
“The staff make the Shelbourne a true 5-star hotel!”
Reviewed 30 May 2014

We spent 6 nights at the Shelbourne and we enjoyed nearly all aspects of this beautiful, classic hotel. Our first night we stayed in a room with beds that were simply abysmal; even with a requested bed-board added, the mattresses on both beds appeared to have been original to the hotel itself. After a miserable, sleepless night, we complained to the service manager, JD Flynn, who promptly, professionally, and perfectly addressed our concerns. We repacked and left our room to return late afternoon to a room with lovely beds making the rest of our stay, faultless.

Mr. Flynn and his staff are exceptionally well-trained, service-oriented and genuine in all efforts. Our experience over the years with Marriott is simple: if it isn't right to begin with-which it most often is--given the chance to make it right they always do their best for the client. This is one reason we remain loyal to the Marriott brands.

Our week in Dublin was enhanced by the location and comfort of the Shelbourne, from the doormen and bellman (esp. Keith and Emil) to the concierge/navigator Paul Burne or Burke (apologies for not obtaining your card) all the staff were friendly, helpful and perpetually available to help make our stay perfect. Paul B. helped me in a pinch make a last minute dinner for 12 colleagues special and fun in The Lord Mayor's Lounge (when I quite literally could find no where else to take a group that size, other than a local pub.) a sincer "bravissimo" job by the staff in working to quickly accommodate our group and specific requests for what turned out to be a memorable, delightful meal in Dublin!

We enjoyed a range of the hotel services (bars, restaurants, reception, concierge, housekeeping) and truly found every interaction with Shelbourne staff exceptional! While the hotel is gorgeous and the facilities lovely, it was the people that made the Shelbourne stay truly special.

Room Tip: The park-view rooms on upper floors facing St. Stephens have very little view of the park when the...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank CarolJL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 31 May 2014
Dear Guest,

Thank you for the great feedback and for taking the time to do so. It was a pleasure to read you enjoyed your stay.

I was delighted to read your great comments about our hotel and especially about our associates and the service we provide. I will pass your kind words to JD and all the other associates you have so kindly mentioned in your review.

The team and I are looking forward to welcoming you back to The Shelbourne. Please feel free to contact JD or myself directly, should you require further assistance with any future reservations.

Kindest regards,
Barbara Fernandes
Guest Relations Executive
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014 via mobile

Second stay at this wonderful hotel. Located perfectly on St Stephens Green. Staff are excellent, beautiful interior. The comfiest bed I've ever slept in. The iced lemon drink on arrival is fab. I could live here!!!
@westderbywench

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angieloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 29 May 2014
Dear guest,

Thank you for taking the time to review your stay at The Shelbourne Hotel. I was glad to note that you enjoyed the lemonade on arrival and that you also enjoyed our comfortable beds.

We would be delighted to have you back anytime. I look forward to your return.

Kind regards,
JD Flynn
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Level 6 Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 May 2014

Beautiful hotel in a great location, downtown Dublin. Across from Stephens Green. Walking distance to everything. Staff was fabulous. Room was comfy and eloquent. Wonderful traditional Irish breakfast. The best Marriott property I have ever stayed.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karebear123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 29 May 2014
Dear guest,

Thank you for taking the time to review your stay at The Shelbourne Hotel. I was delighted to read of your kind words and that you rate us so highly among the Marriott Group.

Thank you for choosing The Shelbourne Hotel on your recent trip to Dublin. I look forward to your return.

Kind regards,
JD Flynn
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United Kingdom
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 May 2014

We went to the Rugby in March 2014 I booked 2 restaurants for our Friday and Saturday evening meal. Now I've got to say having stayed at the Shelbourne Hotel many times, I've always thought the breakfast to be one of the best in the world. The eggs benedict are to die for, the bar food is excellent too
But the best by far was our Saturday night in a booth in the restaurant there were 4 of us, and a baby, the staff are very attentive without being over bearing very pleasant .The seafood was as fresh as the moment it was caught, our 2 males had steak and thought they were excellent too

Room Tip: I was not staying at the Shelbourne this trip as we wanted to be nearer the 02
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  • Stayed March 2014, travelled with family
    • Value
    • Service
Helpful?
Thank 738foodcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 29 May 2014
Dear guest,

Thank you for taking the time to review your experience at The Shelbourne Hotel. I was delighted to note that you enjoyed the dinner in the restaurant.

I hope that you will visit us again soon and come to stay at The Shelbourne Hotel.

Kind regards,
JD
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Dallas, Texas
Level 6 Contributor
211 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 28 May 2014

The Shelbourne is THE place to stay when traveling to Dublin. Across the street from St. Stephen's Green, it is in the heart of Dublin, within blocks of important attractions such as Grafton St., Riverdance, carriage rides and Trinity College. It is one of the most luxurious hotels in Dublin and, as such, boasts unparalleled service. However, rates can vary widely - from high E200s to upwards of E600s so plan ahead. If you are unable to stay at the Shelbourne, do stop by for dinner drinks or high tea.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank S0ulshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 29 May 2014
Dear guest,

Thank you for your kind words and for taking the time to review your stay at The Shelbourne Hotel. Our rates are based on availability and demand on any given day. Please see our website for the best rates and deals.

Thank you for choosing The Shelbourne Hotel on your recent trip to Dublin. I look forward to your return.

Kind regards,

JD Flynn
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Smyrna, Georgia, USA
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2014

What can one say about a stay at The Shelbourne except that it is the stuff that dreams are made of? The staff is personable and happy to be of service at any time. The venue is absolutely gorgeous and the history fascinating. Treat yourself to Afternoon Tea in the Lord Mayor's Lounge, by all means. This was the trip of a lifetime and we are 100% delighted with our stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fabulouskay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 28 May 2014
Dear Guest,

Thank you for taking the time to review your stay. I was delighted to read of your wonderful comments.

Thank you for choosing The Shelbourne Hotel on your recent trip to Dublin.

Kind regards,
JD Flynn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2014

If you want a real treat book into this hotel. Excellent customer service, luxury accommodations delicious food and an array of activities on the door step. Do try the eggs Benedictine shelbourne style for breakfast.........

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Niamh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 28 May 2014
Dear Guest,

Thank you taking the time to write some great comments about your stay with us at The Shelbourne Hotel.

It was a pleasure to read you enjoyed the stay and that you especially enjoyed breakfast including our traditional Eggs Benedict.

Thank you also for choosing The Shelbourne Hotel on your recent trip to Dublin.

Kindest regards,
Sophie Hird
Guest Relations Executive
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Additional Information about The Shelbourne Dublin, A Renaissance Hotel

Property: The Shelbourne Dublin, A Renaissance Hotel
Address: 27 St. Stephen's Green, Dublin Dublin 2, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Dublin
#7 Business Hotel in Dublin
#11 Romantic Hotel in Dublin
#14 Luxury Hotel in Dublin
#15 Family Hotel in Dublin
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Shelbourne Dublin, A Renaissance Hotel 5*
Number of rooms: 265
Official Description (provided by the hotel):
The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more   less 
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Also Known As:
Shelbourne Hotel Dublin
Shelbourne Dublin
The Shelbourne Dublin Renaissance Hotel
Dublin Hotel Shelbourne

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