We spent 6 nights at the Shelbourne and we enjoyed nearly all aspects of this beautiful, classic hotel. Our first night we stayed in a room with beds that were simply abysmal; even with a requested bed-board added, the mattresses on both beds appeared to have been original to the hotel itself. After a miserable, sleepless night, we complained to the service manager, JD Flynn, who promptly, professionally, and perfectly addressed our concerns. We repacked and left our room to return late afternoon to a room with lovely beds making the rest of our stay, faultless.
Mr. Flynn and his staff are exceptionally well-trained, service-oriented and genuine in all efforts. Our experience over the years with Marriott is simple: if it isn't right to begin with-which it most often is--given the chance to make it right they always do their best for the client. This is one reason we remain loyal to the Marriott brands.
Our week in Dublin was enhanced by the location and comfort of the Shelbourne, from the doormen and bellman (esp. Keith and Emil) to the concierge/navigator Paul Burne or Burke (apologies for not obtaining your card) all the staff were friendly, helpful and perpetually available to help make our stay perfect. Paul B. helped me in a pinch make a last minute dinner for 12 colleagues special and fun in The Lord Mayor's Lounge (when I quite literally could find no where else to take a group that size, other than a local pub.) a sincer "bravissimo" job by the staff in working to quickly accommodate our group and specific requests for what turned out to be a memorable, delightful meal in Dublin!
We enjoyed a range of the hotel services (bars, restaurants, reception, concierge, housekeeping) and truly found every interaction with Shelbourne staff exceptional! While the hotel is gorgeous and the facilities lovely, it was the people that made the Shelbourne stay truly special.
- Official Description (provided by the hotel):
- The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more less
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- Also Known As:
- Shelbourne Hotel Dublin
- Shelbourne Dublin
- The Shelbourne Dublin Renaissance Hotel
- Dublin Hotel Shelbourne