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“Grand Hotel in perfect location” 5 of 5 bubbles
Review of The Shelbourne Dublin, A Renaissance Hotel

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The Shelbourne Dublin, A Renaissance Hotel
Ranked #18 of 153 Hotels in Dublin
Wheaton, Illinois
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Grand Hotel in perfect location”
5 of 5 bubbles Reviewed 4 August 2014 via mobile

My family (2 adults. 2 boys under 12 and one grandmother) stayed at this grand hotel right across from St Stephen's Green. The staff were friendly, knowledgeable and helpful. The rooms were spacious and lovely. The location was perfectly close to everything. The hop on-hop off bus stops directly across the street. The beds are VERY soft and might be troublesome for anyone with a sensitive back. I would stay here again

Stayed August 2014, travelled with family
Helpful?
1 Thank EDufty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 6 August 2014
Dear Mr and Mrs Dufty,

Thank you for taking the time to review your recent stay at The Shelbourne Hotel.
It was a delight to look after you and your family. I am pleased that you enjoyed your stay and the location added to your enjoyment.

On you next visit to Dublin I would like to invite you to contact me directly as it would be my pleasure to assist with any future reservations,

Best Wishes,
Yasmin Bergin
Guest Relations Executive
rhi.dubbr.guest.relations@renaissancehotels.com
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3,430 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (608)
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English first
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

The 'Old Lady of the Green' aka the Shelbourne is one of Ireland's leading hotels. It is situated right in the heart of the city on St. Stephen's Green. It has all the facilities of a modern 5 star hotel and with perhaps an element of pretentiousness from staff and customers alike - but then it is an iconic place.

I've stayed both in a standard and superior room and they are both very comfortable. Wifi is free and the breakfast is excellent - however if seated in the bar for breakfast make sure to checkout the main breakfast area for more options which were not available in the bar area.

Pre-theatre meals in the Saddle Room are reasonable value and very tasty. The spa and pool are superb and excellent for a city hotel. All in all a real treat and something for everyone's bucket list.

Room Tip: Stay in the old part of the hotel. To get a view you have to book an upgraded room.
See more room tips
Green Features: Didn't care too much as this was a real luxury visit.
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GerryH007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 6 August 2014
Dear Guest,

Thank you for taking the time to review your recent stay at The Shelbourne Hotel.
It was a pleasure to look after you on your recent stay; I will pass your kind words onto the Spa and the Saddle Room Restaurant.

On your next visit to The Shelbourne hotel please do not hesitate to contact me directly as I would be delighted to assist.

Best Wishes,
Yasmin Bergin
Guest Relations Executive
rhi.dubbr.guest.relations@renaissancehotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
97 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

Stayed at the Shelbourne for (regrettably) only one day and one night, but the experience was amazing. The staff are wonderful (emailed them a few weeks before to help arrange a small surprise for boyfriend's birthday and they were very helpful!), the rooms tasteful, historic, super clean and yet lack no modern amenity. The beds are heavenly!

We had dinner at No. 27 (lobby bar/ restaurant), which was impeccable and the breakfast at The Saddle, where there was variety of English Breakfast (Buffet) and special order (poached eggs, etc.). The only thing confusing was that it was not indicated that the special orders were included in the breakfast but the Smoothie menu is not (we had to ask).

When staying at the hotel, do go for a wander around and explore the hotel's history, and enjoy its wonderful old rooms. Overall five stars as it is one of the best hotels I have stayed in in Europe so far in this star and age category.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jai8_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 5 August 2014
Dear Guest,
Thank you for taking the time to review your recent stay at The Shelbourne Hotel.
I am delighted that your special celebration went well and I do hope your boyfriend enjoyed the surprise. Thank you for your comments about Breakfast I have passed these to the SaddleRoom Restaurant manager.
On your next visit to The Shelbourne please do not hesitate to contact me directly as it was a pleasure to look after you during your stay,
Looking forward to hearing from you,

Best Wishes,
Yasmin Bergin
Guest Relations Executive
rhi.dubbr.guest.relations@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 3 August 2014 via mobile

I love this hotel! I have stayed here 6 of my 8 trips to Dublin and each time I am impressed with the grace of the staff. Dennis (concierge staff) is a true gem! Rooms are comfortable with plush bedding. Bathrooms are quite small with zero counter space. Centrally located to many sightseeing places and a short walk to the train station to travel by train throughout Ireland. Highly recommended

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LFalonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 5 August 2014
Dear Guest,
Thank you for taking the time to review your recent stay at The Shelbourne Hotel. I am delighted to read that on each of your stays you have noticed our staff and that Denis played a great part in this. We are very lucky to have such a great location and I am very happy to hear that this has added to your visit. I do hope we will have the pleasure of welcoming you back to the hotel in the near future, Best Wishes,
Yasmin Bergin
Guest Relations Executive
rhi.dubbr.guest.relations@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

The Shelbourne service was fantastic, truly a first class service. It's a little confusing to find your room as the hotel is a collection of buildings. The view from the hotel is terrible, we "overlooked" the other side of the hotel which was 25 yards away and full of pigeons, not ideal. Breakfast was outstanding.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 4 August 2014
Dear Guest,

Thank you for your lovely review. We truly appreciate your time and high remarks about our hotel and the service we provide.

I would recommend in the future reserving a Heritage Park View should you wish for a view. The hotel has a city centre location and therefore makes up for the views with the proximity to shops and attractions.

On your next trip please do not hesitate to contact me directly as it would be a please to assist you with a reservation.

I look forward to your return in the hopefully near future.

Kind Regards
Barbara Casanova
Guest Relations Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westerville, Ohio
Level Contributor
189 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We are Marriott platinum members and booked this hotel using our points. What a great end to our stay in Ireland! The location is so convenient for exploring the city. The hop-on hop-off buses stop just across the street, and shopping and restaurants are a short walk. The hotel itself is beautiful with an interesting history. One of our B&B hostesses earlier in the week suggested we watch the documentary series currently airing about the hotel. It is quite interesting. While we were watching the segment about VIP guests, I commented to my husband that I didn't think we would receive such treatment. We soon received a knock on the door for turn-down service and yummy chocolates! Breakfast in the Saddle Room was very good, and we enjoyed our dinner in Lord Mayor's. My only complaint was our lack of view. We were on the second floor overlooking an alley.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyFamily43082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 4 August 2014
Dear Guest,

Thank you for giving feedback on your recent stay at The Shelbourne Hotel. We do appreciate it very much.

We are pleased that you enjoyed the location of the hotel and thank you for your great comments about our service, I will share these with the team. I would recommend in the future reserving a Heritage Park View room should you wish for a view. This way you can guarantee a room overlooking St Stephens Green, Ireland's best known Victorian park.

Thank you again for your feedback and we look forward to welcoming you back.

Kind Regards,

Barbara Casanova
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SC,NY
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We stayed at the Shelbourne on the last 2 days of our family vacation to Ireland and Scotland. Colleagues of my husband made arrangements for 2 rooms for our family of 4. The rooms were huge, quiet, well appointed with deliciously comfortable beds. Baths were spectacular, as you would expect from a hotel of this caliber. The staff was courteous and helpful with turn-down service each night. (We had swans and rose-petals, I assume at the behest of the colleagues LOL!) The location was perfect, walking distance to shops & restaurants (Grafton & Temple Bar) and the hop-on/hop-off bus just a block away.

Green Features: Did not particularly notice anything unusual or outstanding about environmentally-friendly practices, just the usual, if you want fresh towels, put the used ones in the tub.
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LI-fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, 3 August 2014
Dear guest,

Thank you for your kind review of our hotel, it is very much appreciated.

We are all genuinely delighted that you enjoyed your stay so much and I am also pleased to read your great comments about your room and the little extra touches that made all the difference.

Thank you again for choosing The Shelbourne Hotel, Dublin. I look forward to welcoming you back.

Kind regards,

Barbara Casanova
Guest Relations Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Shelbourne Dublin, A Renaissance Hotel

Property: The Shelbourne Dublin, A Renaissance Hotel
Address: 27 St. Stephen's Green, Dublin Dublin 2, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Dublin
#7 Business Hotel in Dublin
#11 Romantic Hotel in Dublin
#15 Family Hotel in Dublin
#16 Luxury Hotel in Dublin
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Shelbourne Dublin, A Renaissance Hotel 5*
Number of rooms: 265
Official Description (provided by the hotel):
The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more   less 
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Also Known As:
Shelbourne Hotel Dublin
Shelbourne Dublin
The Shelbourne Dublin Renaissance Hotel
Dublin Hotel Shelbourne

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