A friend and I recently had occasion to stay in Aberdeen Lodge [we booked two rooms for single occupancy].
Firstly, the good things: the hotel is very attractive and clean, and the public rooms are comfortable and welcoming. The staff are unfailingly helpful, although their lack of total command of English is sometimes an obstacle to comprehension. The breakfast is certainly amongst the best in Dublin. All these elements are well-recorded on websites and hotel guide books [we found it through the Good Hotel Guide], and initially we were impressed.
However, things went rapidly downhill when we got to our respective bedrooms. We were amazed to find no clock or radio in either room and, whilst this may be acceptable in a country house retreat where total silence and divorce from modern life is on offer, in a city hotel it is not acceptable. I haven't been in a hotel for at least 20 years where there is no clock/radio. The TV had not been set up properly: the remote control didn't work at all, but the helpful [French] man replaced it with one that sort-of worked. The TV reception was sporadic at best – even the Irish stations, and the fact that there was one radio channel only [controlled through the hotel] was puzzling [although the provision of a radio by the bed would have obviated this]! Again, the man on duty kindly changed the channel from heavy metal to something more soothing. The blanket on my bed had certainly seen better days, and can only be described as a horse blanket – rough, matted, thin and certainly not fit for purpose [the second blanket in the drawer, although a different type, was no improvement].
The kind Frenchman on duty also had to help my friend with her remote, changing batteries etc. She had no plug in her basin, and there was a flurry back and forth to find one of the right size, which eventually fitted the bill.
It may be that, as single travellers, we were allocated secondary rooms. We didn't see any other rooms and perhaps they had remotes that worked, clock/radios, plugs in their bathrooms and decent blankets. We would have certainly foregone the fluffy bathrobes to have had these amenities.
We were aware throughout our stay that there didn't seem to be anyone 'in control' – not that the place was out of control, but we had the feeling that the staff were not management level. Although they helped when asked, there was no sense that there was anyone keeping a watchful eye on housekeeping, checking in and out etc. The checking out process was not helped by the fact that the breakfast staff were having to break away from their service to address people at the front desk, and it seemed to us unfair to put the financial onus on them.
So, all in all, the hotel did not come up to the standard we had expected
We wrote to the hotel expressing our disappointment but a month later we've had no reply or even an acknowledgement.
- Official Description (provided by the hotel):
- The perfect balance of luxury, privacy and location. Aberdeen Lodge Ballsbridge is one of Dublin's gems, discretely hidden in the exclusive embassy district of Ballsbridge. Large well-kept gardens surrounding grand mansions give the place an air of refined exclusivity. Aberdeen Lodge Hotel Ballsbridge Dublin shares all these privileges. The elegant rooms and suites in this urban estate include four poster beds, period furnishings and views of the attractive gardens. The award winning breakfast is served in the period style dining room overlooking the landscaped gardens. Afternoon teas and fine wines are served in the main drawing rooms and library where guests can relax. Staff are extremely welcoming and are happy to assist guests in arranging city and countryside tours. Complimentary secure guest car parking is available onsite at Aberdeen Lodge Dublin. ... more less
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- Also Known As:
- Aberdeen Hotel Dublin