My wife and I went with our 6 and 3 year old who had a ball. Friendly guides, lots of chocolate, activities for the kids and an info movie that was just the right length added up to a super afternoon. You don't actually get to walk on the factory floor, just on the glassed balcony above but you still have a great view of the action. I would have liked a bit more instruction on the chocolate bear painting though. You're pretty much left to your own devices. Really worth doing though. Good value and 10% off merchandise in the shop too!
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