Myself and my fiancée were given a gift of a Blue Book voucher recently which we decided to redeem at the Merrion Hotel Saturday 13 Oct 2012.
We arrived to a pleasant reception, and were guided to our room (134) by a member of staff.
We had booked a standard queen room and were quite surprised to find a cot, amongst other baby paraphernalia (most unromantic) taking up a large section of our rather small room.
We requested that the cot be removed and after about 10 minutes a porter arrived to take the cot away, but not before first asking (repeatedly) are we sure we didn't order a cot. After a prolonged discussion about our lack of cot requirements he finally accepted that we had not ordered it and dragged the cot rather unceremoniously out of the room. With the cot gone we had the chance to view the room properly for the 1st time....and found it to be underwhelming to the extent that it appears more like a 2/3 star rather that the luxurious 5 star we had been looking forward to. The decor was old and dated, the lamps shades hung haphazardly on the lamps (attention to detail not a strong point) the clock radio did not function at all. The room and the corridor leading to the room were decorated very poorly (again like something out a 2 star), there was absolutely nothing about the room that indicated luxury, class or sophistication....it was in fact a complete and utter disappointment,,,,not worth a €100 let alone the €250 they charge for the room. The telephone had telecom eireann written across it which gives you an idea of when the room was last renovated.
The next morning following breakfast, which was adequate (there was a good selection, however the bread and cheese was certainly not fresh) we returned to our room and placed the DO NOT DISTURB sign on the door and perhaps naively assumed from there that we would not be disturbed. However this was not the case. Within 20 mins (approximately an hour before check-out) there was particularly aggressive knocking on the door, which I answered. A porter rather rudely asked to be let in to check the mini bar. Out of absolute shock I let him in, however I must say I have never before experienced this treatment in any hotel, let alone one claiming to be a 5 star. The usual treatment being where on check-out you would be asked did you use the mini-bar facilities (which we didn't in any case). I found the treatment invasive, unnecessary and frankly unprofessional...again something I would not expect to experience in a true 5 star hotel.
Overall it was a very disappointing experience and not only would I not recommend the hotel but I will be actively encouraging colleagues and friends to steer clear of the place. MOST DISAPPOINTING.
- Official Description (provided by the hotel):
- The Merrion, created from four Georgian townhouses, is located in the city centre opposite government buildings. Many of the 142 bedrooms and suites overlook period landscaped gardens. Guests can dine in the 2-star Michelin restaurant Patrick Guilbaud or The Cellar Restaurant and Bar. The intimate No 23 cocktail bar waits as does the Tethra Spa which boasts an 18m pool, steam room, fully equipped gymnasium and two private treatment rooms. The Merrion offers six private dining and meeting rooms. ... more less
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