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“like staying at a friend's very elegant city home...” 5 of 5 bubbles
Review of The Merrion Hotel

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The Merrion Hotel
Ranked #1 of 153 Hotels in Dublin
Certificate of Excellence
Westlake Village, California
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“like staying at a friend's very elegant city home...”
5 of 5 bubbles Reviewed 1 May 2014

The Merrion exceeded our expectations in every way. We stayed in the front part of the hotel, based on several earlier reviews, and had a very grand room. It was the perfect mix of traditional (high ceilings, lovely moldings, sumptuous fabrics) and contemporary (tonal colors, a bit of geometric pattern, and a yummy bathroom.) The location was great, it was very easy to walk everywhere we wished to visit and dine. The staff was helpful and warm. We would never stay anywhere else in Dublin!
Only one warning, it is a bit hard to find the hotel on your first visit. We arrived on a rainy night after many hours of travel and drove by twice before recognizing the awning. This understated elegance is very much part of the Merrion's charm… just be forewarned.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paigers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Many thanks for the lovely review posted recently and for taking the time to share your experience with us.

We really do appreciate you taking the time and trouble to post it. I was delighted to read how much you enjoyed your stay and also that our location was to your liking.

We are honored that we are your hotel of choice in Dublin and I only hope it is not too long before we have the pleasure of welcoming you back again.

Thank you again for your kind words

Yours sincerely,

Peter Mac Cann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (562)
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English first
Dorset, United Kingdom
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 May 2014 via mobile

After a few days touring Ireland we decided to treat ourselves to a night at the Merrion. We were not disappointed. The car was taken care of on arrival which was a relief as the road outside the hotel was extremely busy, and again the car was returned to us outside the front door as we left. We stayed in a garden room which was wonderful. Everything we could possibly need including robes and cosy slippers. Cocktails, dinner and breakfast were all included for us, drinks and meal were great - although we could not understand why we could not eat until 8.30pm when there were lots of empty tables. Sadly though breakfast was a little disappointing. The staff are all very courteous however they lacked a system - Our coffee and toast did not arrive as promised and we had to chase both, not what we would have expected. We throughly enjoyed our stay, the location is super, the facilities first class and the comfort of the rooms and helpfulness of staff excellent.

Stayed May 2014, travelled with friends
Helpful?
Thank BucksMysteryVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Thank you for the review following your recent stay with us which I was so pleased to read.

We really do appreciate you taking the time and trouble to post it. I am delighted that you enjoyed the facilities here at the Hotel along with your constructive feedback with regards to the Cellar Restaurant which I have spoken to our Restaurant Manager about, please accept our collective apologies.

I do hope that it is not too long until we have the privilege of welcoming you back to the Merrion.

Yours sincerely,

Peter Mac Cann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westlake Village, California
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

From the moment we arrived at the doorstep of The Merrion, the staff did everything possible to ensure a pleasant stay! You are personally escorted to your room while features of the hotel are highlighted. Peat fires warm the drawing rooms where you can linger over a pot of tea. The gardens are worth a stroll and I love the James Joyce statue with excerpts from Ulysses! The room was spotless, very comfortable, and filled with amenities. Our room rate included a full Irish breakfast in The Cellar Restaurant. There was a wide array of yogurts, breads, pastries, cereals, fruits to choose from prior to the cooked portion of the breakfast. The wait staff did everything to see that the meal was enjoyed. It was difficult to want to leave the comforts of the hotel but the lures of Merrion Square and the surrounding streets encouraged us to explore. A beautiful hotel with service to match made our last days in Dublin extremely memorable. We will return!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bean_cheile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Thank you for the fantastic review following your recent stay with us which I was pleased to read.

We really do appreciate you taking the time and trouble to post it and I was delighted to read how much you enjoyed all aspects of your stay and especially that you had the time to enjoy our gardens . We endeavor to provide our guests with as relaxing a stay as possible and I am glad that you had such an enjoyable time.

We do look forward to having the opportunity and the privilege of welcoming you back to stay with us again for what will hopefully be another memorable stay.

Thank you again for your kind words.

Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broken Arrow, Oklahoma
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

Hands down the nicest hotel I have ever stayed in. Staff was wonderful and helpful. They upgraded us to a suite that was gorgeous. When they found out we were visiting Dublin on our honeymoon, they sent up a free dessert to our suite. Location of the hotel was within walking distance of attractions in historic Dublin. Would definitely recommend.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Thank you so much for taking the time to post a review of your recent stay with us.

On behalf of everybody here, thank you for your very kind comments; it really makes it all worthwhile when somebody enjoys a visit as much as you did. I am delighted that you enjoyed your honeymoon amenity and I do wish you the very best for the future.

I hope it is not too long before we have the privilege of welcoming you back again possibly for a anniversary!

Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
4 of 5 bubbles Reviewed 24 April 2014

I thought the food was average and fell short of the standard expected, for example the pancake for breakfast was rubbery and tasteless. The spa was very nice and a treatment from Niamh was excellent.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank s o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Thank you for your review and for taking the time to share your recent experience with us.

I was delighted to read that you enjoyed your treatment in the Tethra Spa and I have passed on your kinds words to Niamh which she was thrilled to hear.

If you be so kind as to contact me directly on generalmanager@merrionhotel.com to elaborate more on the standard of food in the Cellar Restaurant so we can address the issue and prevent it from re-occurring.

Thank you again and I look forward to hearing from you,

Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

If you've read any of my reviews, you know that I place a premium on customer service. Any other hotel I review from now on, will be judged against the Merrion, and it has set the bar pretty high!

From the minute you pull up, you are taken care of! After the checkin process was complete, our concierge took us to our room, and explained how everything worked, where everything was, (both in the room, and on the hotel property).

One of the things my wife wanted to do, was the afternoon tea.. We found out that you need to book that in advance, because it is very popular, and was sold out.

This hotel is within walking distance of most of the touristy things in Dublin, like The Book of Kells, Grafton Street, The Fitzwilliam Card Room haha yes that's right.. very nice parks in the area, too..

Everything was great about this place.. If you're booking there, make sure to get breakfast included.. We didn't, and it was 27Euro per person.. other than that, I can't think of anything negative.. Any of the staff we encountered dropped anything they were doing, to answer any questions we had..

We felt like Irish royalty staying here, and I would recommend The Merrion Hotel to everyone who asks me.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Raydioman61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Many thanks for the wonderful review posted recently and for taking the time to tell us of your experience with us.

I have already shared your kind words with the entire team here and they all join me in thanking you. I do hope that it is not too long before we have the pleasure of welcoming you back to the Merrion and possibly your wife and yourself can sample our Art Afternoon Tea.

Thank you again for your kind words.

Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

The Shangri-La Singapore continues to never disappoint.

Once again here is the benchmark in five star SERVICE in the hotel industry bar none!!!

From desk clerk to waitstaff to the cook on the line at breakfast to the Waterfall restaurant for an IT department who knew how to fix the lap top ......Horizon Club great bang for the buck. Truly amazing consistency in the business. Everyone is three steeps ahead of the guest.
Kudos to Reto Klauser and his staff. Thank you Thank you Thank You
Bateso

Room Tip: pay extra for Horizon Club and ask for Cory or Nicole the top concierge's on this club level. Th...
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jimbo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, 6 May 2014
Dear Guest,

Many thanks for your recent review.

However I do think that you have mistaken our Hotel for the Shangri-La Hotel in Singapore. We are the Merrion Hotel in Dublin, Ireland.

We do hope to have the opportunity of welcoming you to Dublin in the future though!

Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Merrion Hotel

Property: The Merrion Hotel
Address: Upper Merrion Street, Dublin 2, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 153 Hotels in Dublin
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Merrion Hotel 5*
Number of rooms: 142
Official Description (provided by the hotel):
The Merrion, created from four Georgian townhouses, is located in the city centre opposite government buildings. Many of the 142 bedrooms and suites overlook period landscaped gardens. Guests can dine in the 2-star Michelin restaurant Patrick Guilbaud or The Cellar Restaurant and Bar. The intimate No 23 cocktail bar waits as does the Tethra Spa which boasts an 18m pool, steam room, fully equipped gymnasium and two private treatment rooms. The Merrion offers six private dining and meeting rooms. ... more   less 
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