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“THE Place to Stay in Dublin”
Review of The Merrion Hotel

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The Merrion Hotel
Ranked #1 of 151 Hotels in Dublin
Certificate of Excellence
Reviewed 16 August 2014

From the time my wife and I arrived, the staff at the Merrion were friendly, attentive, accommodating, and helpful. We couldn't have asked for a better experience our first night in Ireland. If we return to Dublin, this is where we will be staying.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

Thank you for your kind words about your recent stay. We were so pleased that you and your wife chose us and hope that we will get to welcome you back again soon.

Kind regards,

Peter MacCann
General Manager

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Reviewed 15 August 2014 via mobile

Had a lovely nights stay in the Merrion! From start to finish I couldn't pick a fault! All the staff were so attentive and helpful. The hotel very kindly upgraded us to a junior suite in the main house! Wow! It was fantastic lovely bathroom and massive bed! Breakfast was delicious.

Can't wait to return to the Merrion again soon!

Stayed: August 2014
1  Thank SLR92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

We are so pleased that you enjoyed your recent visit to the Hotel. In particular I was glad to read that you enjoyed the upgrade as we have just refurbished all of our Junior Suites. You’d never know your luck when you come back! I hope that is soon.

Many thanks and kind regards,

Peter MacCann
General Manager

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Reviewed 15 August 2014

We stayed 2 days - my wife and 2 daughters - in this tasteful hotel.
Interconnecting beautiful rooms with a view on the parterre garden were perfect.
We had delicious snacks on the garden terrace while the elegant drawing rooms with antique furniture and quality art works are ideal for Art Afternoon Tea near the open log fires.
Outstanding food .Very kind staff.
We loved everything about the Merrion.

Room Tip: We were very happy with our rooms and the view on the parterre garden .
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank olivier l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

It was lovely to read how much you and your family enjoyed your visit. Thank you for taking the time to post your reviews. We greatly appreciate you taking time to do this, hopefully we will have the pleasure of welcoming you back in the not too distant future.

Kind regards,

Peter MacCann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

One of the best hotels I have stayed at. From the warm welcome from every member of the friendly staff to the immaculate, well equipped rooms, everything was 'just right'. Superb location within a short walk of major attractions. The free WiFi a welcome change from the pettiness of many supposedly top hotel groups who charge for this now essential service. Sorry to check-out and look forward to a return visit.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

Many thanks for your kind words on Trip Advisor last week. We are delighted that you enjoyed your visit and hope you get to come back soon. You will be pleased to hear that we are investing even more in our Wi-Fi facilities as well.

Kind regards,

Peter MacCann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

When you come to Ireland via Dublin, this Hotel should be your first stop. It has everything....location, fabulous staff, good eating options on site, tremendous help about how to spend your time in the city and how to get there. We had a wonderful rest the first night and added additional things to do from their suggestions. Simply outstanding.

  • Stayed: November 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Birki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

What a wonderful recommendation!! Thank you very much for taking the time and trouble to post your comments on Trip Advisor. We really appreciate them. I hope we can welcome you back to The Merrion again soon.

Kind regards,

Peter MacCann
General Manager

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Reviewed 14 August 2014

What a great hotel fantastic customer service great location with staff that give a very warm welcome. Afternoon tea is epic and the art work gives a interesting new perspective of staying in a hotel. It's four town houses turned into a hotel spar and pool are beautiful

Room Tip: Stay at this hotel
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank COD1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 26 August 2014

Dear Guest,

Thank you so much for your very nice review on Trip Advisor last week. I have shared all your kind comments with the team here who also say thank you. I hope we can welcome you back soon.

Kind regards,

Peter MacCann
General Manager

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Reviewed 13 August 2014

I really do not want to write this but I feel I must to explain what presently the situation is there. At present there are far too many young people on especially reception and in the bars and tea areas who have not got the faintest idea about either the city or the service they are providing! Even basic knowledge on local information and how to serve a pot of tea! Although the concierge they are FANTASTIC they know their stuff and they make you feel like a king and queen!

Rooms - in the new building need careful choice some look at the garden indeed but they also look at a very ugly rundown office building across the way and junior suites have views of the most awful back streets you could imagine! NO view of the garden at all! ...Not one junior suite! Except in the old building, nice but instead you look at the presidential palace!

Rumour has it that the S Hotel is better! That is what the locals say and unless the Merrion can improve its staff training possibly by getting some of the concierge staff on the front I would not really say it is the best place in town at all! Service and a nice view regardless of being in the city is vital! I for one don't want to see ugly views and the inside of connecting tunnels to the new section where bits and pieces of broken furniture or non used items are left to be seen!

Stayed: July 2014, travelled with friends
5  Thank Hachiouji-brit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this reviewResponded 15 August 2014

Dear Guest,

Thank you for taking the time to post a review following your recent stay with us. We are sorry that you did not enjoy your experience at the Merrion.

We get many wonderful comments about all our staff and regret that for some reason you felt they did not live up to your expectations on this occasion.

With regards to room views we do state on our website that Standard Rooms in the Garden Wing have city views and Superior Rooms have views overlooking our gardens. We are sorry if this was not clear to you at the time of your booking. We also state clearly that our Garden Wing Suites have lane views. These particular suites are among our best selling suites and are enjoyed by many of our guests. People understand that despite having a city garden to enjoy we are still a city centre hotel.

Our Main House Suites overlook either the beautiful Government Buildings or the Merrion Gardens and are also a favourite with many of our guests.

Thank you again for your feedback and if you have anything more specific to share with me I would appreciate if you would contact me directly here at the Hotel or at generalmanager@merrionhotel.com.

In the meantime I hope that someday we will have the opportunity of welcoming you back to The Merrion whereby we can restore any confidence you many have lost in us.

Yours sincerely,

Peter Mac Cann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Merrion Hotel

Address: Upper Merrion Street, Dublin 2, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 151 Hotels in Dublin
Price Range: £216 - £436 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Merrion Hotel 5*
Number of rooms: 142
Official Description (provided by the hotel):
The Merrion, created from four Georgian townhouses, is located in the city centre opposite government buildings. Many of the 142 bedrooms and suites overlook period landscaped gardens. Guests can dine in the 2-star Michelin restaurant Patrick Guilbaud or The Cellar Restaurant and Bar. The intimate No 23 cocktail bar waits as does the Tethra Spa which boasts an 18m pool, steam room, fully equipped gymnasium and two private treatment rooms. The Merrion offers six private dining and meeting rooms. ... more   less 
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