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“7-9 March 2014”

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The Morrison, a DoubleTree by Hilton Hotel
Ranked #9 of 150 Hotels in Dublin
Certificate of Excellence
Reviewed 11 March 2014

Wonderful hotel in a superb location facing the river. The rooms are lovely and well designed - bed huge and very snug. Came equipped with huge tv and fee wifi. Very impressed by a member of staff called "Kerry" who went that extra mile to help us. She especially went home to get her hot water bottle for myself to borrow, as the hotel did not have any and then delivered to our room when I was unwell on the second night. Complimentary warm cookies on arrival very good . The bathroom water pressure was not great, though minor issue.
Mr and Mrs F

  • Stayed: March 2014, travelled as a couple
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Thank 367Charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 12 March 2014

Dear 367Charlotte,

Thank you so much for your lovely review of the Morrison Hotel, we appreciate your feedback as it helps us to better our service.
I was delighted to see that Kerrie was able to assist you with your request, all our staff are committed to meeting and exceeding guests expectations and we, as a team, work hard at providing the very best in customer service. I have passed your comments on to Kerrie who of course appreciated your kind words.
Regarding the water pressure in your room, I am very sorry it was not up to standard or you, we had a minor maintenance issue which has since been resolved and water pressure is back to normal. I do hope you will visit us agin so that you can enjoy your room with no water issue! From your review, apart from this minor issue, it was lovely to read that you liked your room and its decor. All our guest rooms were refurbished last year, they were also fitted with brand new king size beds and all amenities we feel our guests may need during their stay and so I was glad to hear that you enjoyed your room.

I do hope to welcome you back in the future and thanks again,

Kind Regards,

Marion O Connor

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Reviews (2,436)
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1,802 - 1,808 of 2,436 reviews

Reviewed 10 March 2014

We loved the location of this hotel, the staff and the modern style and furnishings. The bar was nice and quiet compared to Temple Bar scene and though we didn't eat at the hotel the menu looked great. Our only concern was the noise form the street during the early morning. Our window faced the river - though we couldn't see it from our view - and the busy street noise worked its way into our room and woke us up earlier than we would have liked. This is a small complaint - as there are rooms you can get on the opposite side of the hotel, which if we had gotten, would have made this a perfect stay.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 12 March 2014

Dear Alan K,

Thank you for your review of The Morrison Hotel, we appreciate your feedback as it is our best tool for continually improving our product and our service.

I am so glad that you enjoyed your stay with us, a special thanks for mentioning the staff as our team works very hard to give the best possible service to our guests. I am also glad that you found the location convenient for your needs and do hope you got to see all that you had planned to see.

Regarding the noise from outside traffic, I am very sorry that this disturbed your sleep, as a city centre hotel it is inevitable that we will encounter some traffic noise however it is luckily not a big issue for us and truely hope it did not disturb your stay with us too much. As you mentioned we do indeed have quieter rooms available, inner courtyard facing rooms and rooms which face onto back streets as opposed to the busy quay traffic, should you wish to visit us again please do not hesitate to contact us and we would be more than happy to assist in getting you a quiet room. Hopefully you will be able to sample our Morrison Grill too.

Thanks again for your time,

Kind Regards,

Marion O Connor

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Reviewed 10 March 2014

This is an excellent hotel,breakfast was unbelievable so fresh and the variety of food was something else.perfect location for dublin city centre and temple bar areas plus grafton street. Not cheap but worth every penny.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Damien T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 12 March 2014

Dear Damien T,

Thank you so very much for your reviw of the Morrison Hotel, it was a pleasure for me to read and I am delighted you enjoyed your stay with us.

Thank you for your very kind comments about our breakfast restaurant, Halo. We are very proud of of breakfast offering and believe that we have something for everyone. I will be sure to pass on your comments to the team as I am sure they will be delighted to hear them.

I was also glad that you found the location convenient for your needs , we are very lucky with our central location and are within walking distance to most of Dublins sights and attractions.

Thank you again and I hope to welocme you back very soon,

Kind Regards,

Marion O Connor

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Reviewed 10 March 2014

The front desk staff was very attentive and professional. The breakfast and lunch crew was outstanding very personable and welcoming. It was the best part of my experience there. The hotel is very well located near all the activities in Dublin.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 12 March 2014

Dear Marco C,

Thank you most kindly for your review of The Morrison Hotel, It was a pleasure to read.

Thank you especially for your mention of our front office, breakfast and restaurant staff. Our team are committed to providing the very best in customer service and I will be sure to pass on your compliments to all involved as I am sure they will appreciate them.
I was also glad that the location was suitable for your needs, we are very central in Dublin city and are within walking distance of most attractions Dublin has to offer. I hope that you got to see all that you came to see.

I look forward to welcoming you back in the future and thank you gain,

Kind Regards,

Marion O Connor

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Reviewed 7 March 2014

This hotel is in a GREAT location on the River Liffey just across from the Temple Bar area of Dublin, which is why we chose it (that, and it's a Hilton, so we could take advantage of our Hilton perks). We stayed for two nights and were glad to be within walking distance of pubs and other attractions. Service was really great. We had some trouble with the parking garage down the street (attendant was MIA), and the lady at reception went out of her way to help us...walked down to Jervis St. carpark and phoned the company to get the attendant there so we could get our car out for the day.

Breakfast buffet was a bit of a disappointment. It had the components of a Full Irish, which was nice, but the eggs weren't very good quality (food service tasting) and the black pudding had a really gamey taste to it (it was either overcooked and/or sitting around in a chafing dish too long). There were plenty of options, though, including the typical continental breakfast fare. LOTS of bread selections, which was nice. My husband ordered an omelette and also said the eggs were kind of food-service tasting.

Our room had a fantastic view out over the Liffey and the bed was comfortable (king). The room was smallish, which is typical for a city hotel. The shower, though, had very little water pressure and hardly ever got above "warm." I don't know if it was because we were on the 4th floor or because our first shower experience was in the afternoon, but it was a bit let down. After traveling for over 14 hours overseas (with a hefty layover in the 'pleasant' airport in Paris), we just wanted to relax with a nice HOT shower. Oh well. That was the biggest drawback to this otherwise nice (and posh) hotel.

  • Stayed: February 2014, travelled as a couple
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1  Thank vmalott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 13 March 2014

Dear Vmalott,

Thank you so much for taking the time to post a review about your experience with us at The Morrison Hotel, we appreciate your feedback as this is our most advantageous tool for continual improvement of our hotel and service.

I was delighted to read that you fopund the location of the hotel to be convenient for your needs and hope you enjoyed the sites and attractions Dublin city has to offer. I was also happy to see that our front office team member was on hand to help you with the missing car park attendant. I have passed on your review to the staff member in question as I know she would appreciate your thanks.

with regards to your breakfsat I am very sorry you felt the eggs were not to your taste, I have discussed this with our breakfast chef and hope it did not take away from your overall experience at the hotel. As you mentioned, there is plenty on offer at breakfast other than eggs and hope that there was sufficient choice for you.

I was also disappointed to see that the shower in your room fell below par, this is luckily not a regular issue for us however please accept my sincere apologies. I have spoken to our maintenance team who have rectified the problem and so I do hope that you can return and enjoy a nice hot, high pressure shower. Apart from the shower, I am happy that you found the bed to be comfortable and enjoyed a good nights sleep.

Thank you again for your review and I hope to welcome you back again in the very near future,

Kindest Regards,

Marion O Connor

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Reviewed 7 March 2014

The last time I stayed at The Morrison was over 4 years ago. Stayed there recently and could not believe the difference. Really modern and funky decor and atmosphere and of course a superb location in the heart of Dublin. The rooms are really well designed with really comfortable beds and the breakfast was delicious. Would highly recommend and look forward to staying at The Morrison again.

  • Stayed: January 2014, travelled as a couple
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Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 12 March 2014

Dear John A,

Thank you so much for taking the time to post a review about your stay with us at The Morrison Hotel.

I am so glad that, as a returning guest, you liked the new decor and style of the hotel. As you know they hotel was before, quiet a dark theme so the new modern, bright design is a big change. The entire hotel underwent a ferurbishment last year including all our guest rooms, meeting spaces, bar and restaurant. I am delighted that you enjoyed your room and had a good sleep in our king size beds, along with the refurb we furnished each room with a brand new king size bed, complete with top of the range mattress topper to ensure a great nights sleep. Thanks also for mentioning that you liked our breakfsat restaurant, Halo, where I trust you had an enjoyable breakfast.

Thank you gaian for your review and I look forward to welcoming you back very soon,

Kindest Regards,

Marion O Connor

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Reviewed 6 March 2014

I thought overall the hotel was great. The service was a bit off. The restaurant was understaffed the 3 times I went to dinner there. The breakfast staff and food on the other hand was amazing. I can't understand why there was not an electrical outlet in close vicinity of a mirror. The bathroom outlet was for razors only, this meant that I had to blindly blow dry my hair. That was a huge inconvenience for me. The bed was very comfortable, a huge plus for a road warrior. The hotel was immaculate. I noticed that the staff was under pressure for the most part and it seemed like a staffing issue.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Lenore D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionOC13, Guest Relations Manager at The Morrison, a DoubleTree by Hilton Hotel, responded to this reviewResponded 13 March 2014

Dear Lenore D,

Thank you most kindly for taking the time to post a review about your stay with us, We appreciate your feedback and will of course use all your comments in our continual effort to improve our product and service.

I am so glad that overall you enjoyed the hotel and facilities, I was however disappointed that service was not up to standard for you. Please accept my apologies and note that I have indeed passed your comments to our management team who are currently looking into this issue. We are committed to providing our guests with the very best in customer service and am of course disapoointed that we fell short on this occasion. I do hope it did not affect your view of the hotel and truely hope to welcome you back in the very near future so we can ensure a most enjoyable stay for you.

On a better note, I am so pleased that you found your room and bed to be comfortable and hope you had a pleasant nights sleep.

Thank you so much again for your feedback and I hope to see you at The Morrison very soon,

Kindest Regards,

Marion O Connor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Morrison, a DoubleTree by Hilton Hotel

Address: Ormond Quay Lower, Dublin 1, Ireland (Formerly Morrison Hotel)
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Dublin
#8 Romantic Hotel in Dublin
#9 Luxury Hotel in Dublin
#10 Family Hotel in Dublin
Price Range: £176 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Morrison, a DoubleTree by Hilton Hotel 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Morrison, a DoubleTree by Hilton is located in the heart of Dublin city centre along the banks of the River Liffey. Templebar & its many restaurants, bars & galleries are located 40 steps across the river. Henry St & Jervis St shopping areas are on the hotel's doorstep with Grafton St a short 10 minute stroll away. Jervis St Luas Stop located directly behind the hotel links it with the IFSC (10 minutes), The CCD (15 minutes) & The 3 Arena (15 minutes). It also links with both city train stations Hueston & Connolly (7-10 minutes) & Dublin Bus Station. Guinness Storehouse, Jameson Distillery, Trinity College & The Book of Kells are all within walking distance. Complimentary Wi Fi throughout the hotel. Hotel guests can also access the onsite fitness room. The hotel restaurant features Dublin city centres first Josper Grill & Quay 14 features a musical inspired cocktail list. The perfect place to sip a drink or enjoy a meal as you look out onto the River Liffey. ... more   less 
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Also Known As:
Morrison Hotel Dublin

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