Stayed with my wife for 1 night at the beginning of December.
First the good points:
Well located close to Grafton Street and St, Stephens Green
Nice cosy friendly bar
Clean and comfortable rooms
Upon arrival we were initially told that out guaranteed upgrade was not available as the hotel was full. After some consultation between the receptionist and the duty manager we eventually got our upgrade, although not really convinced it was much of an upgrade as we didn't see any other rooms ago compare AND we had been told the hotel was FULL?
Room was at the front of the hotel above the street and as such was noisy when's he bars emptied.
An alarm sounded ALL night until 11am from a nearby building which kept us awake. Admittedly this was despite efforts from the hotel and apparently the Garda/police to raise the key holder. I don't blame the hotel for this but it didn't help.
It took over one hour for our room service order for breakfast to arrive and this was only after a follow up phone call.
We enjoyed our stay and the convenience of the hotel was good, but the initially problem at check in and again with the breakfast I feel calls into question the attitude towards service of the hotel.
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- Also Known As:
- Brooks Hotel Dublin