What a disappointment. Especially after staying at the Fitzwilliam Belfast before visiting this property. We were saving this for the end of our Ireland and N. Ireland trip to celebrate my partner's birthday. I reserved a deluxe room and was told by the front desk manager that we were upgraded to premium deluxe (a perk for booking directly according to their webpage). Not sure if we were but the evening manager said our room was the deluxe we reserved. This is fine and it did come with a small balcony. We were on the 4th floor. It was room 408 if I remember correctly. No way would this qualify for a three star or even two stars by most standards. Hallway leading to the room was shabby as the carpet was worn and old. Inside, the there was thick chalking and black molds around the tub and sink/ bathroom floor. The furniture in the room was well past it prime. Bed was comfy though. The biggest disappointment was how thin the walls were. We tried to rest and heard our neighbor talking and their tv the whole time. We went out for a few hours and came back to the same noise. They were not excessively loud, the walls were just thin. And when they were on their balcony talking and drinking, it sounded like they were in our room.
I went down and the evening manager said we can move to a third floor courtyard room. I took a look and it was dark with little privacy as it faces neighboring rooms so we would have to have the curtains closed. She also said she "can't guarantee neighbor noise if we moved room". While true, not a comment I'd expect from a 5-star hotel manager. We went out and when we returned, the neighbors werer still loud, this time with louder talking and stereo base going. I couldnt find the air control so I called and the bellman came up. He finally located one in another room. When he turned it on, the individual air unit above the bed made a very loud rattling and humming. Loud. Even the bellman said it shouldn't sound that way. He asked the duty manager to come up and she did. Same woman, the evening duty manager. She said that's how the individual air con sounds. Which doesn't seem right. I understand that air con hums. But really, not an air con that rattles loudly like something was loose or broken. Worst it wasn't a constant rattling and humming so that we can use it as white noise to drown out the neighbors. It turned on and off which made the rattling more disturbing. She heard the neigbors and stereo and said there's nothing she can do about it. Really, not what would be expected from a manager of a 5 star hotel. She explained that all the rooms facing St Stephens have the individual air con unit. And that the courtyard rooms are newer and have central air. She suggested I take the courtyard room on the third floor. I said I will and would like to check out the next day. At this point, she offered a one bedroom on the 6th floor for the rest of our stay. I was so put off about the noise, rattling air con, shabby furnishing, and how the night duty manager handled the situation that I declined the offer. We did move for one night and checked out the next morning. While the second room was better, we heard the kids and neighbors in the morning in our the second room. The walls are thin folks.
That said, I do have to give them credit for charging us only for the one night we stayed rather then the full four nights we had originally booked. (We did book a non-cancellable rate on their website.)
If you read my other reviews, I'm really not a hard to please traveler or a complainer. TA have helped me select quality accomodations that resulted in great trips throughout. This hotel just turned out to be a huge disappointment, especially as we timed our Ireland trip to celebrate my partner's birthday here. It's day and night if compared to it's sister property in Belfast. This hotel doesn't even compare to the inns we stayed at during this trip.
I just don't want to have fellow TA users to have the same disappointment and hassle we experienced as I contribute and rely on TA for my travels. Really, I wonder if I and the other reviewers stayed at different properties.
- Official Description (provided by the hotel):
- The Fitzwilliam Hotel, Dublin’s most luxurious design hotel is located in the heart of the city. Experience the best of both worlds when staying at this chic haven, to one side the tranquility and calm of St Stephen’s Green and to the other, Grafton Street, Dublin’s finest shopping avenue.From its central location, in amongst this buzzing vibrant city it is an easy stroll to explore the leading cultural, historical and leisure attractions. Or just step out to the chic shopping, high energy bars, fine dining restaurants and chattering Cafes ... more less
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