During a 2 week business trip to Ireland, we stayed at the Westbury Hotel as our jumping off point to all things and places Ireland. The location is the most notable factor of the hotel; easy access to St. Stephens Green, the Luas, Grafton St., and everything downtown. You can’t beat it!
Service: The staff is outstanding and extends themselves to make sure your stay is as pleasurable as possible. An example, our inbound flight arrived in Dublin very early in the morning and at 630, we checked into the hotel. Although our reservation wasn’t until that evening, the front desk staff provided a temporary room, our room wasn’t yet available, so we could freshen up and change after a long haul flight. This small courtesy showed the dedication to customer service and was greatly appreciated.
Rooms: The rooms are well appointed with plenty of room for 2 people, 2 suitcases, and a computer bag. The desk has enough space to spread out and work for a couple of hours although the internet was very slow in the mornings and evenings. The beds are uncomfortable; we traveled with other members from the company (total of 4 rooms, 9 people) and the consensus was that the beds were terrible. They are very firm and left us stiff and achy in the morning.
Food: We ate breakfast on Easter Sunday in the restaurant and the food was bland, boring, and the coffee bitter. We ordered yogurt, fruit, an omelet, and juice. We didn’t dine again on property after this experience. Note the prices for breakfast and dinner are very expensive and not worth the value.
Overall, the Westbury is pleasant but we would not stay here again on a return visit. The recent remodel has taken the charm out of the historic building and it’s become a trendy and modern (almost sterile) impersonal space. For example, there are only 2 benches in the lobby to wait for other members of your party. The rest of the lobby has been remodeled with tables, chairs, couches and coffee tables as a seating area for bar services. It has an awkward feel as though if you are not ordering drink service, you should be there.
- Official Description (provided by the hotel):
- One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more less
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- Also Known As:
- Westbury Hotel Dublin
- Westbury Dublin
- Hotel Westbury