Great location,great comfort,if I had one thing to say it would be that the bar staff were very stand offish and reluctant to accommodate your needs as the night got young.(around 11.15).otherwise great hotel and would return againMore
Great location,great comfort,if I had one thing to say it would be that the bar staff were very stand offish and reluctant to accommodate your needs as the night got young.(around 11.15).otherwise great hotel and would return againMoreShow less
Dear Olga C,
Thank you for your review following your visit to us recently.
I am glad that you were impressed with the ambiance and location of our hotel but I am sorry that you were disappointed with some service aspects in the bar. I would like to assure you that this is far from the standards we aspire to and I will take your comments on board and deal with them as a matter of urgency.
I hope that this indecent would not deter your from visiting us in the future and I look forward, hopefully, to welcoming you back during 2014.
I stayed there for one night for business. Room was really nice and staff was friendly.
However, I was a bit dissatisfied because: Toilet flush was not working, lights difficult to switch off (main switch does not operate all lights, other switches difficult to find), Nespresso coffee machine was not working properly and TV set had big pixel errors (square shaped, 1x1 cm). I'd say, the hotel's high ambition was not fully met in my case.
My colleagues reported they were satisfied with their rooms.
Dear Business T,
Thank you for writing your review on trip advisor following your recent stay at The Westbury Hotel.
Whilst I am terribly disappointed to read your review, I am still thankful for your feedback and can assure you we take your comments incredibly seriously. Our aim is to exceed all our guests’ expectations and deliver unparalleled service experiences that evolve into long term relationships with our customers. We clearly did not manage to do this and I wish to apologise unreservedly for not looking after you whilst in our care. I will digest every aspect of your feedback with my team and can assure you we will firstly learn from your experience and secondly make concerted decisions with appropriate actions to ensure we close the service gaps you highlighted. I hope that the incidents you experienced would not deter you from returning to us and I would be most appreciative if you would get in touch with me at when you are next travelling to Dublin so as to give me the opportunity to restore your faith in us.
I look forward to hearing from you and hope you will give us the opportunity to showcase the high standards of service we strive to achieve.
With renewed apologies,
Great experience at the Westbury. From the moment we checked in the staff made us feel welcome and whatever we needed they got for us. The rooms were well-appointed but not gigantic for a standard queen-sized bed. You're not going to get scenic views of Ireland but the fact that you're right next to Grafton street is worth the price of admission. There are plenty of shops/restaurants nearby.
Dear Andrew J,
Thank you for taking the time to write your review on Trip advisor following your recent stay with us.
I am thrilled that you had an anjoyable stay with us and that our location was suitable for you for visiting the many amenities that are all so close by.
I hope that you come and visit us again soon and thanks for your review. I look forward to welcoming you back again.
A beautiful hotel and a great location. The fitness center was a bit small and the equipment was half broken, not what I expected from a luxury hotel. Other than that it was a great stay. Breakfast was very tasty and the afternoon tea looked very relaxing in a beautiful seating area.
Dear Jessica S,
Thank you for taking the time to review your recent visit to us on Trip Advisor.
I am pleased that you enjoyed the décor and ambience of the hotel and though
t the location was perfect I am however disappointed to read your comments on our gym but I am happy to advise you that we shall me shortly investing in this to ensure the comfort levels of our guests are improved.
I hope that I have the pleasure of welcoming you back again.
We booked in for a lovely high tea after a lovely day shopping. Colm in reception was very welcoming and the food was outstanding. All the members off staff where very helpful and friendly and it was a lovely end to great day, can't wait to go back !!
Thank you for your review following your visit to The Westbury for Afternoon Tea.
I am pleased to you were impressed with the service and that the personal nature of our service was a highlight for you. We want to ensure that every guest is cared for as an individual and feel welcome and at home.
I am delighted that you are planning on coming back to us again and I look forward to welcoming you.
My girlfriend and I were in Dublin for the weekend, although we didn’t stay at the Westbury we wish we did. We came into the westbury hotel after I proposed to her. We decided to treat ourselves to a bit of luxury.
The hotel was just so beautiful and relaxing. My evening was perfect, as were the staff members. Colm at the desk who brought us to the bar was so welcoming and professional. Then Darren at the bar was just a delight, so friendly. The bar is such a wonderful & soothing place for what we needed. We will most defiantly return for a minimoon.
Congratulations on your recent engagement and thank you for posting your review.
I am glad that you choose our hotel to mark your special celebrations and that you enjoyed the ambiance and décor and we helped to make your day special.
I hope we have the opportunity to welcome you back and I will be delighted to welcome you on your minimoon.