Room and public spaces get 4.5*. I know it's an over used phrase but the Westbury really is in the perfect location as you can walk to pretty much all of the major attractions and there are lots of restaurants within a 10 minute walk in any direction. The public spaces are attractive and elegant and the room we had was quite large for the price and well appointed.
Service 2.5*: We arrived from the airport at 2:00 fully aware that check in is listed as 3:00 but just wanted to drop our luggage, have lunch and stretch our legs after a long flight. After lunch and a walk we headed back to the Westbury at 4:00. The women at reception said the room was still not ready and went into the office to "check with her colleague". When she returned she walked straight past us without a word and proceeded to help another customer. There was another women behind the desk so I asked her about our room. She looked at the computer and had a very confused look on her face and did not seem to know what to do so she went and consulted with the first women I had spoken to. Finally, 10 minutes after I first inquired about the room they finally figured things out and gave me the key. Before getting on the elevator I pointed out that our luggage was sitting in the corner by concierge. I was told it would be brought right up. Our luggage was not brought up until placing a call 30 mins later and then brought to room 10 mins after that.
Lastly, After finishing breakfast at Wilde's the 2nd morning the waitress's brought the wrong check twice before getting it correct.
Also, a note for you tall folks out there, at 6'4" I was too tall for the shower (my head was right at ceiling level and needed to duck under the shower head.
- Official Description (provided by the hotel):
- One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more less
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- Also Known As:
- Westbury Hotel Dublin
- Westbury Dublin
- Hotel Westbury