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“great location, Beautiful Hotel !” 5 of 5 bubbles
Review of The Westbury

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The Westbury
Ranked #7 of 153 Hotels in Dublin
Certificate of Excellence
new Jersey, USA
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“great location, Beautiful Hotel !”
5 of 5 bubbles Reviewed 11 July 2009

i stayed at the Westbury for three nights while visiting dublin. I loved this hotel. The location was superb ! The hotel staff was helpful and friendly. The rooms were very nice !! I would definitely stay at this hotel again in a heartbeat. They had a fantastic coffee maker in the room along with comfy robes. Linens were very nice quality. The rooms clean and nicely decorated. The beds very comfortable. A great experience !

  • Stayed July 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lindakathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear lindakathleen

Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,696 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Mayo.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 July 2009

My wife and I stayed for one night while taking in the Rod Stuart concert.Really impressed with the location and courtesy of staff.Would recommend definately-with prehaps a little reluctance regarding the price.Certainly if you want to treat yourself,this is the place to be.Top class and no complaints.

  • Stayed July 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MickJoeMayo_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear mikejoemayo_

Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 July 2009

This hotel is in the middle of everything. We were able to walk everywhere. The staff was incredibly friendly, the room was wonderful. The beds were extremely comfortable. We didn't eat at the hotel, so I'm not sure about the food. Next trip to Dublin, we will definitely stay at the Westbury.

  • Stayed June 2009, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PeachyTraveler42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear peachytraveller42
Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
waterford
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 July 2009

Stayed here for the first time recently. Most impressed with level of service. Hot towels on arrival, maybe they realised we were quite stressed and hot after journey but was a welcome touch since we were in a hurry to attend a function.
Rooms gorgeous, i think recently renovated and really good attention to detail. Fantastic girl looking after us as we were checking out. Final nice touch a bottle of water as we were heading off in the car. Will return.

Stayed June 2009, travelled as a couple
Helpful?
2 Thank ineedlotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear ineedlotto

Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 30 June 2009

Have stayed in many Dublin hotels, and being a native I can't rate this hotel high enough, I have styed there many times. It's directly off Grafton Street ( all main shops including design,er shops and Brown Thomas). Thousands of places to eat within five minutes walk. Great Hairdressers and fashion and beauty boutiques in the Westbury Mall , which is attached to the Hotel. Rooms very clean and spacious. Food fab, brekfast great also, but if you want something cheaper, there are many cafes etc on grafton street and lots of night life, bars, clubs everything you could want in a city break and if you go online and join the leading hotels of the world, www.lhw.com , the westbury is a member and if you book through this website and use your membership number you will definitely get an upgrade or something nice upon arrival.

  • Stayed October 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank A140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear A140

Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2009

I stayed here with my partner towards the end of June (for the Oasis concert). Having found a rate that was equivalent to many 3* hotels in Dublin, we jumped at the chance to stay here.

When we first arrived, the staff were very helpful in resolving a problem with our reservation, and seemed to go out of their way to assist us, and make us feel welcome.

The room was beautifully decorated, and facilitated. We had only a slight problem for half of a day with the wi-fi connection, as they were trying to roll it out to use in every room.

But we could barely find a fault with our experience. The only thing I can agree with TheMummykins review, below, is the absence of enough mugs/cups for the coffee machine - but hardly anything to get stressed over - a quick call to room service resolved the issue!

The location could barely be bettered - right in the centre of the shopping, and eating / drinking districts, without obtrusive noise pollution.

The Westbury comes highly recommended as far as we are concerned, and frequent travellers we are, at that.

  • Stayed June 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JMReynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear JMReynolds

Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
2 reviews
3 of 5 bubbles Reviewed 24 June 2009

Excellent location. Tip: on booking in ask for kettle for tea and coffee making, they have them for every room but for some reason reception wont offer them. The room and bathroom were clean and nice, beds comfortable. The coffee machine was rubbish, you are given one cup and one small cup, two milks and six coffee of 3 different types, there were two of us, who gets the small cup? Cleaners took cups away then replacements came later in the day, had to phone room service every day for milk and reasonable size cups, it wasnt until our last day that the room service man told us we could have a kettle and brought it for us. Ordered a free paper, never got one delivered, told concierge who waved at pile of papers and said sarcasticly - take two. Still didnt get one delivered. The breakfast was good but while we were at breakfast, the maid cleaned our room, helped herself to a M&S carrier bag that was with our personal possessions and lined the bin with it. That bag cost us 5cents!!!! The bin was not lined at any other time. In our room on our last afternoon, quick knock, door opens, mans head pokes in, oops sorry out again. Two minutes later same again, woman peeps in. We could have been dancing naked for all they knew. Went out to find out what was going on, telephone engineers apparently. Told all our troubles to the accommodation manager, Marion, who was very apologetic and gave my friend and I a nice box of chocolates for all the aggravation. Finally got a paper the very last morning as we were leaving. The concierge of the day, took our luggage and said he would bring it down to the taxi when we had checked out. He then gave us the third degree over what taxi we were getting, we had arranged the taxi the previous day. Wanted to know the sort of car, the name of the driver, where we got him!!! What business was it of his?? Then I had to run back up the stairs for our luggage as he still hadnt brought it down, he wasnt exactly overwhelmed at 6.45 am. Some of the pages were missing in the information book in the room, although told concierge, still didnt get them until the day before we left when everything else got sorted. No information as to where the computer was that we could use to check in at the airport, this was also sorted by the accomodation manager that last afternoon. This hotel could be great, really good location, nice rooms and lounges, tea far too pricey for a few cakes. It is so obviously aimed at business bookings, other visitors seem to be treated badly. Unhelpful reception and concierge staff who certainly never got a tip!!! Hotel is 5 star, staff apart from two exceptions - 0 stars. This experience felt like Fawlty Towers.

  • Stayed April 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TheMummykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WehManager, Guest Relations Manager at The Westbury, responded to this review, 20 October 2013
Dear The Mummykins

Thank you for having chosen to stay at The Westbury Hotel Dublin and thank you for having taken the time to review your experience of our renowned establishment on Tripadvisor.
Your opinion is important to us and your feedback is most appreciated indeed.
Comments from our guests allow us to carefully monitor and ensure the very best of standards associated with those of Leading Hotels Of The World.
I do hope that it will not be too long before I have the pleasure of welcoming you back to The Westbury Hotel and thank you once again for your comments and custom.
Kind regards,
Lynsey White
Assistant Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westbury

Property: The Westbury
Address: Balfe Street, Dublin, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dublin
#2 Family Hotel in Dublin
#7 Luxury Hotel in Dublin
#9 Business Hotel in Dublin
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westbury 5*
Number of rooms: 205
Official Description (provided by the hotel):
One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more   less 
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Also Known As:
Westbury Hotel Dublin
Westbury Dublin
Hotel Westbury

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