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“I don't like the bathroom”
Review of Isaacs Hostel

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Isaacs Hostel
Ranked #6 of 119 Speciality Lodging in Dublin
Certificate of Excellence
Reviewed 25 July 2012

The lobby and kitchen are good,but I do'nt have enough space to put my towel or clothes etc.The cleanliness of bathroom is a little bad.

  • Stayed: July 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
2  Thank juju75_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaacs-hostel, General Manager at Isaacs Hostel, responded to this reviewResponded 29 July 2012

Many thanks for your comments. We do have great luggage storage for all our guests and we are currently reviewing in room storage options for our guests to make things as comfy as possible.
Our bathrooms are always cleaned regularly throughout the day so we are really very sorry if they were not up to our nor mal high standards (We do ask guests to be consider other guests when using shared bathrooms but this will not always be the case ) We will check our standards are being maintained with Housekeeping team

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1,674 - 1,680 of 2,113 reviews

Reviewed 24 July 2012

  • Stayed: July 2012, travelled with friends
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Review collected in partnership with Easytobook.com
1  Thank Belinda N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Isaacs-hostel, General Manager at Isaacs Hostel, responded to this reviewResponded 29 July 2012

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Reviewed 17 July 2012

We stayed here for 7 nights (group of 6 university students). The hostel overall is great, with extremely comfortable beds and pillows; a warm, cozy atmosphere; good breakfast facilities; and activities around the clock. The staff is also quite friendly, with a few exceptions that is.

However, we had a few minor problems. Firstly, we had booked 2 interconnecting rooms with Kevin; but upon arrival, the receptionist said we had 1 room on the ground floor and the other on the top floor - which was of course not as agreed. Upon questioning, we asked one of the receptionists (a Romanian who assigns the rooms) about this, and he dismissed our request to have our rooms interconnected as planned. We then talked to Kevin, who was unaware of this and tried his best to arrange matters, but he was unsuccessful. This is unacceptable but we nevertheless remained at the hostel (nevertheless, one of my friends was so displeased he tried to change hostels, but he backed down after some convincing).

One of our rooms had a private bathroom shared between our and one another room, and it was thus very clean. However, the same cannot be said for the other - which was a public bathroom that was generally in a dirty state. Also, despite overall good quality of sleeping, the trains which passed on the nearby railway were minor annoyances, despite the fact that we had agreed also with Kevin to have the rooms on the other side of the train tracks. The hostel also had persisting problems with the Internet, another annoyance.

The organised pub crawls were a blast, and so were the tours. Towels can be rented and so can lockers. Reception is there 24/7.

If the Romanian receptionist is reading this, I suggest you go look up 'customer service'. I would send some expletives his way, but I won't.

If Kevin is reading this, then keep up the good work. He was in our opinion definitely the best member of staff.

Room Tip: Make sure you check with the staff regularly after your booking to ensure the rooms are booked AS AG...
  • Stayed: July 2012, travelled with friends
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Thank muzillu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaacs-hostel, Guest Relations Manager at Isaacs Hostel, responded to this reviewResponded 19 July 2012

Thanks for your great comments. We hope you'll be back !

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Reviewed 15 July 2012

Good for college students. This is really a place for young backpackers as it has a college dorm atmosphere. It's quite loud (music blares in the lobby and sounds travel through the halls) and lively. Having to use your key card for several doors is a bit of an inconvenience along with the push taps in the bathrooms and showers. I would opt for a hostel closer to the Temple Bar area if you plan to do most of your sightseeing in the city as many attractions are south of the River Liffey. A convenient location for those needing to take buses and trains elsewhere. Located on a rather dingy and less frequented driveway-like street which might be intimidating for travelers walking alone to the hostel at night. Our room was fine, but the smell of musty upholstery permeated the air.

  • Stayed: July 2012, travelled as a couple
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Thank k o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

Stayed here for three nights this week in a twin room. Bathrooms were fairly clean, bedrooms very clean, plenty of hot water and very friendly and helpful staff. Location was also good - right next to excellent public transport links and a short walk from everything we wanted to do.

The only negatives were that the beds are very uncomfortable (but I guess you expect that in a hostel!) and the first night there was a lot of noise as the doors are very heavy and there were a lot of people going backwards and forwards so I didn't sleep but that was easily sorted as they provide earplugs.

  • Stayed: June 2012, travelled with friends
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Thank 1987RoseC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaacs-hostel, Guest Relations Manager at Isaacs Hostel, responded to this reviewResponded 24 July 2012

Thanks a million for your positive feedback. Always great to hear it. So sorry if you did n't find your bed comfortable - we really do want our guests to sleep well! We have had some great compliments about the mattresses so unfortunately it is sometimes a matter of taste as to whether you prefer a softer or harder mattress. However we are in process of replacing some mattresses at the moment and if you are back do let us know in advance and we will ensure you get a quieter room. As you say we do provide ear plugs for lighter sleepers who might be disturbed by our later hostellers.

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Reviewed 8 June 2012

We stayed at Isaac's in mid May and while there are some positive aspects, I think it would be fair to say that overall we were a bit disappointed.

Negatives first, we found that the hostel was simply too noisy. I can't fault the staff for the guests, obviously a hostel in the middle of Dublin on a weekend is going to be full of people there for the party, but the hostel itself is just loud. Old floors creaking and echoing with every step (no carpeting on our floor at least), and doors that are impossible to close quietly meant no matter how hard people tried, it was always loud. Plus our room was right below some elevated train tracks. The showers were out of hot water by 9:00 AM, so every morning we took cold showers. Storage space in our room was very limited, so everyone's stuff mostly just lay around on the floor. Also, Wifi worked fine, but actually getting connected could be a challenge.

I can't speak for the kitchen facilities, since the whole reason we stay in hostels is so we can save on accommodation and splurge on food (must have priorities in order). But breakfast was standard toast, cereal, juice. Perfectly adequate for getting a little something to start your day.

Positives were that the hostel was clean, the staff were friendly, the beds were comfortable and the location is terrific. You can walk pretty much anywhere in the city centre easily, and it's extremely close to the train and bus stations. The common rooms in the basement are really nice and atmospheric (they're converted wine cellars).

Overall, if you're just staying a night or two, and preferably on a weekday, you could do a lot worse, but bring earplugs on a weekend, and I wouldn't recommend for longer stays.

Stayed: May 2012, travelled as a couple
3  Thank Lucie-and-David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaacs-hostel, Guest Relations Manager at Isaacs Hostel, responded to this reviewResponded 24 July 2012

Thanks a million for your feedback which is very useful.
With regard to floors : We are currently addressing the creaky floors. In response to customer preferences we changed our flooring some time ago from carpeting to wooden floors as a cleaner ,fresher option the negative of course is that they are a bit nosier than carpet. We are now looking into ways of reducing the noise without compromising on hygiene. Yes you are correct about the doors too, they had been creaky which was duly sorted but are now more difficult to closed so we are also addressing this.
Re your comments re showers - there was a short period when were installing new boilers to address hot water issues and we are pleased to say this is now resolved.
Re Wi-Fi we now have a superfast broadband connection to replace the previous weak connection we are also in the process of making this available throughout the hostel including bedrooms
Thanks again for your comments and hope to see you back to test out our changes!

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Reviewed 7 June 2012

I stayed here from 27th April to the 26th of May. Staying there for so long meant that me and my friend were able to really get a feel of the customer service of the hostel and how it was run.
I will start with the good points - the reception staff are generally very friendly and helpful. Especially as we were there for a while we built up good relationships with a few. However I would say there is probably too many members of staff at reception, often you would ask someone something and miss communication would arise and it would be another receptionist for the next week. The building is generally clean and tidy and you often see cleaners cleaning most of the day. Also I left my ipod there when travelling home and they have managed to post it to England for me.
However, after about a week there was no hot water, the boiler had broken. Staff had put no signs up in the showers to pre warn, so we jumped in and of course it was freezing.
A day later, we arrived back one evening after being out to find that they had closed the Kitchen for the next week - this was due to fixing the boiler in there. They explained that we couldn't cook now for the next week even though we had bought food and paid for the kitchen facility. They did say that we could use the kitchen in Jacobs - there sister hostel however. I was especially not pleased with the fact that they locked the dining room (where breakfast was served) where drinking water (!) was, plates and cutlery and the microwave which supposedly we could use. We had to specifically ask for reception to unlock the room just for the use of a microwave or to get a knife! So for a week, we coped with eating sandwiches and eating out (£!) after a week we thought it would be fixed however a week later we read the sign on the kitchen door which had been changed to "being until further notice". So no hot water or a kitchen. Bearing in mind we had paid for both of these facilities!
After complaining to the staff all they said was that the kitchen facility was there however you just had to walk to the other hostel (which quite frankly after the money we paid wasn't fair). So for most of 3 weeks - we had no kitchen and hot water for probably 2 and a half.
The rooms were clean and fine, probably could do with more ventilation and storage space. We had a private twin room. At night, especially weekends were very noisy. Slamming doors and shouting almost constantly. Also our food was often stolen by other residents... milk here and there and bread mostly. However one day we returned for a day out to find that our food basket had dissapeared from the breakfast room. We asked reception where it had gone and turned out that the cleaners had thrown our food away even though we had clearly marked all the items with our departure date! Luckily the reception took care of this well and gave us money to get new items.
Overall we didn't have a very good experience with this hostel. Good aspects was the cleanliness, reception staff (particularly Kevin and Justin) and the fact that they could book and organise buses and ireland tours for us. However, cleaners, noise and the kitchen fiasco meant that our time at isaacs wasn't the best and we would not stay here again.

Room Tip: request first floor private room!
  • Stayed: May 2012, travelled with friends
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3  Thank lauren19923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Isaacs Hostel

Address: 2 - 5 Frenchman's Lane, Dublin 1, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #6 of 119 Speciality Lodging in Dublin
Price Range: £18 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Isaacs Hostel 2*
Number of rooms: 54
Official Description (provided by the hotel):
One of the original and most famous backpacker hostels in Dublin, Isaacs Hostel has a warm, relaxed atmosphere and is a quirky, fun, full of character in a 19th century converted wine store. City centre location close to central Bus Station,Dart Station,Connolly station and Luas tram Tram. Great modern amenities with large guest kitchen with plenty of plates, cutlery & storage space. Onsite laundry, Sauna, Dorms and private rooms, Library, basement common rooms, Attractions such as Temple Bar,O'Connell Street, 3 Arena, Croke Park,Jameson Distillery, Trinity College,Jeannie Johnson Famine Ship are all close by. FREE STUFF includes;Free Light Breakfast,Free Tea and coffee and filtered water, FREE Bed linen,FREE Wifi,FREE Sauna,FREE Walking tour of Dublin every day,FREE Board games,FREE Pizza night, FREE games of Table Tennis, FREE use of Guitars, Discounted tickets, Airport bus Plus FREE Smiles, Hugs and Craic (within reason !)Information, tall tales and Irish wit!** ... more   less 
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Also Known As:
Isaacs Hotel Dublin

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