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“Opulent but uptight”

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InterContinental Dublin
Ranked #19 of 153 Hotels in Dublin
Certificate of Excellence
United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Opulent but uptight”
3 of 5 bubbles Reviewed 21 June 2006

There is no doubt that the decor is pleasant and of good quality, room (deluxe) large, with sizeable ensuite. However, the staff leave something to be desired. There is an art in welcoming visitors to a five star establishment, but unfortunately the Four Seasons staff are not well-practised in this. They come across as uncomfortable, and over-anxious to please. Having said that, they are efficient, but just too 'in your face'.

The food (room service for dinner and breakfast) was disappointing, of poor quality and very bad value for money.

The bath products were excellent, and the place was spotless, with excellent air conditioning. Soundproofing was perfect (despite two concerts taking place nearly not a sound could be heard).

Better value and a warmer welcome to be had at Bewleys Hotel across the road.

Stayed June 2006
Helpful?
15 Thank ItGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icdublin, General Manager at InterContinental Dublin, responded to this review, 27 February 2016
Dear Guest,
Thank you for choosing us as your destination for your recent stay in Dublin. Thank you also for taking the time to complete a review on TripAdvisor.
I was disappointed to learn that on this occasion we did not manage to meet or exceed your expectations. Rest assured your feedback is taken onboard and appropriate actions are taken to prevent against a repeat.
I do hope we will have the opportunity to welcome you back in the near future.
Yours Sincerely,
Clement Gaffney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
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northern irelend
Level Contributor
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 May 2006

My wife, our two kids and I stayed here for a weekend in a deluxe suite. As usual the children were made very welcome with cookies in the room and a digital photograph of them was taken and left up in our room later. Since I hadn't originally planned to take the kids I had booked a romantic package with chocolates, champagne and evening meal included. I called the hotel only two hours before leaving to inform them our two children would be coming. The Hotel said this would be no problem and offered to change the package to a bed and breakfast deal at a very good rate. I declined this and the romantic package was very good (even with the kids). We all had a very nice meal in the main restaurant that evening. Service and food were both excellent. The next morning we went down to the lobby and I ordered a taxi to take us all to Dublin city centre. Instead the Hotel offered to take us by their chauffeur driven courtesy car ( a very plush jaguar) for no charge due to lack of taxis . It is this kind of service that makes the Four Seasons stand out from the other 5-star hotels in Dublin.
The room was immaculate and passed my wife's exacting standards! Concierge service was fantastic. Once again we could not fault this hotel! We have already booked a Christmas break.

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank slackjack1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icdublin, General Manager at InterContinental Dublin, responded to this review, 27 February 2016
Dear William Mulligan,
Thank you for choosing us as your destination for your recent stay in Dublin. Thank you also for taking the time to complete a review on TripAdvisor.
I do hope we will have the opportunity to welcome you back in the near future.
Yours Sincerely,
Clement Gaffney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 19 April 2006

We stayed at the hotel with our 2 year old active son, and all staff treated us kindly; always remaining helpful and very sweet.
Breakfast served in our room was beautiful and delicious, and both rooms (we stayed at the hotel on 2 separate occasions aduring our vacation) we had were equally nice-very clean and fresh-smelling with great bathrooms and toiletries.
The hotel really knows how to treat children! They take digital pictures of all child guests and treat them to a cookie in room upon check-in.
We have taken our son to Spain, Italy, and all around the US and heve never stayed at a hotel that handles families this well.
We loved the lounge with the piano, and the Ice bar.
If one can afford it, this should be the only place to stay in Dublin.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank hazel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icdublin, General Manager at InterContinental Dublin, responded to this review, 27 February 2016
Dear em kantu,
Thank you for choosing us as your destination for your recent stay in Dublin. Thank you also for taking the time to complete a review on TripAdvisor.
I do hope we will have the opportunity to welcome you back in the near future.
Yours Sincerely,
Clement Gaffney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 27 February 2006

It is with regret that I write this report! I have just returned from a weekend in the Four Seasons and I was very very disappointed. Anytime I have stayed in this hotel I have loved it, but unfortunately we didnt this time, and there was eight of us who regularly use this hotel and the concensus is that we wont be back. We could not fault the reception, concierge nor the bar staff in the Ice Wharf but the staff in the restaurant were very, very disappointing. The service did not reflect the price! When we entered the restaurant, we gave our name and our details, the hostess greeted us and then proceeded to bring another group of people to their table, they arrived after us! There was no apology, explanation or acknowledgement, it was just very bad manners! Some of us could not eat our starter as rubber prawns would not be our cup of tea!, this was not even questioned! The menu was very limited. I was really annoyed as it was a special occasion and I thought we'd chosen a special place, not so! The rooms in the hotel do need restyling. Its a pity cause our last visit was great.

  • Stayed January 2003
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Kanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icdublin, General Manager at InterContinental Dublin, responded to this review, 27 February 2016
Dear una kincaid,
Thank you for choosing us as your destination for your recent stay in Dublin. Thank you also for taking the time to complete a review on TripAdvisor.
I was disappointed to learn that on this occasion we did not manage to meet or exceed your expectations. Rest assured your feedback is taken onboard and appropriate actions are taken to prevent against a repeat.
I do hope we will have the opportunity to welcome you back in the near future.
Yours Sincerely,
Clement Gaffney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Dublin

Property: InterContinental Dublin
Address: Simmonscourt Road, Dublin 4, Ireland (Formerly Four Seasons Hotel Dublin)
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Dublin
#13 Business Hotel in Dublin
#13 Romantic Hotel in Dublin
#17 Luxury Hotel in Dublin
#18 Family Hotel in Dublin
Price Range (Based on Average Rates): £££
Hotel Class:5 star — InterContinental Dublin 5*
Number of rooms: 197
Official Description (provided by the hotel):
InterContinental Dublin is a 20 minute stroll from Trinity College and Grafton Street and a short walk to Aviva Stadium to experience the thrill of championship rugby. The Hotel offers a landmark location in the city's most desirable neighbourhood, combining embassies and stately homes with pubs and restaurants. For Dubliners, this is the most attractive place to live in the city. Guests enjoy authentic experiences of today's Dublin; fresh and modern, yet warmed with a sense of Irish tradition. ... more   less 
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Also Known As:
4 Seasons Hotel Dublin
Four Seasons Dublin
Dublin Four Seasons
Four Seasons Hotel Dublin

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