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“A GREAT REFURBISHED ESTABLISHED HOTEL”
Review of North Star Hotel

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North Star Hotel
Ranked #64 of 151 Hotels in Dublin
Craigavon
Level 6 Contributor
188 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“A GREAT REFURBISHED ESTABLISHED HOTEL”
Reviewed 19 July 2014

A major facelift has brought this hotel into the 21st century. The bedrooms are well furnished with lots of space and really comfortable with good lighting. The buffet breakfast gives a wide choice that will cater for most tastes.

On arrival you will get a warm and welcoming reception and feel very much at home. Situated over the road from Connolly Station and a short walk from the central bus station this hotel is well sited to help you enjoy Dublin

Room Tip: Unless you are staying in the Premier rooms then ask for a room away from the street
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Irvine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 28 July 2014
Dear Valued Guest,

Great to read that you had an enjoyable stay and highly commend our refurbishment. Many thanks for taking the time to post your review and we look forward to welcoming you back.

Kind regards,
Rhona Brady
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (536)
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English first
Toronto, Canada
1 review
Reviewed 19 July 2014

We stayed for three nights

The good part was location. Just a short walk up the street to most of the main areas. However this hotel is not a 4 star hotel (more like 2 1/2) We had two rooms and the a/c was not working and the beds were not flat so you wanted to "roll" into the middle of the bed all night. Front desk staff were interesting and my opinion on them is mixed. They definitely have a attitude. We arrived early and know that it was not the official check in time. Thought we would ask just incase. After checking and telling me "no room are available" I got the lecture that checkin was not till 2:00 and why would I even ask.... funny part was not 2 mins later when we asked about leaving our bags he finds two rooms ready for us to check in.

Everything about the hotel is old and not maintained. From the tv's to the bathrooms. This could be a great place with some basic annual upkeep every year.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Terry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 19 July 2014
Dear Valued Guest,

Thank you for taking the time to post your review. Although I regret, to say the very least, that it is not of a wholly positive experience we very much appreciate the feedback to act constructively to meet the high standards we set ourselves as a 4* property. I would appreciate it Terry F, you would take the time to contact me direct, rhona@northstarhotel.ie to further discuss your stay.

Kind regards,
Rhona Brady
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
Reviewed 18 July 2014 via mobile

We went to Dublin for the first time and wanted something really close to everything and this hotel certainly has the greatest location ever, no doubt about that. Though, the rooms were not living up to the standard of 4-star hotel at all ! We stayed at the hotel for 5 nights and we had to complain 2 times over the room and housekeeping. First problem was that we payed nearly a 100 euro for a night in this hotel ( bit expensive so you expect to get what you pay for). In our room there was so hot and air condition did not work at all. The bath had to low a shower head so you could not really stand up in the shower ( this could not be moved). After we complained about this we got a new room, but here our room didn't have any trash bags so we had to put all of our trash on a tiny coffee table, which was very disgusting and very unprofessional. Last but not least all the power went in our room one night, and only in our room. So when we complained again we got a free breakfast to the value of 25 euros it was a gratis but still not enough to compensate for what we was expecting from a 4- star hotel. So great location. But everything else, also the hotels restaurant is expensive and not worth your while trying.

Stayed June 2014
Helpful?
Thank Sidsel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 19 July 2014
Dear Sidsel O,

Your feedback is appreciated and I assure you I have informed our accommodation manager and maintenance team of the issues raised within your review and equally to my other management colleagues. It is certainly most unusual for for the power to be cut in just one room, we do offer suitable power adapters available from reception which are conducive for the most appliances

I sincerely regret that your stay was not a wholly positive experience and would welcome the opportunity to redeem ourselves in your estimations. Please do not hesitate to contact me directly in the future rhona@northstarhotel.ie

Kind regards,
Rhona Brady
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington UK
2 reviews
Reviewed 14 July 2014

After previously arranging to arrive early and have facilities to change for a business meeting we were told that one of our rooms was ready and all 4 of us were checked in and agreed that we could share just to change. However our "ready" room was still occupied when we entered. On informing the housekeeper she arrived and couldn't be more apologetic and immediately offered us a complimentary breakfast (which we were planning to go and purchase anyway) to while away some time until the rooms could be made ready.

We arrived before 10.00am so had expected only some store-room type of changing facilities until the usual check in at 2.00pm/3.00pm. We had booked 2 twin-bedded rooms but we got 2 small suites with a sitting area, small but very useable kitchen and 2 bedrooms (1 double and 1 twin). The rooms when we were finally settled (straight after breakfast) were fairly spacious, comfortable and very clean with ample tea/coffee making facilities. (Apparently the previous occupants had checked out but not yet removed their baggage which is what had greeted us on entering.)

All the staff we encountered were friendly and helpful and that evening pointed us to a very local pub playing Irish music and serving great Guinness. They went to some lengths to locate our meeting address and arrange a taxi to get us there, even advising on the approximate cost.

We had dinner with our business colleagues, so cannot comment, but breakfasts were very hearty and delicious (even the free one).

By the time we went to bed it would have taken more than music to disturb us, but personally I never heard anything untoward. Such disturbance may be a factor of your room location.

I guess we were very fortunate in being allocated suites instead of simple twin rooms, but from everything I saw I would not hesitate to recommend this hotel.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DavidSWarringtonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 19 July 2014
Dear Valued Guest,

Many thanks for taking the time to post your review. As numerous TripAdvisor reviewers have commented we do indeed endeavor to facilitate complimentary early checkin before 2pm as much as is possible depending on the number of rooms we accommodate the evening previous. I appreciate your understanding on the error made but am glad to read it was swiftly remedied. Please do not hesitate to contact me direct prior to your next visit if I can be of any assistance at all, rhona@northstarhotel.ie

Kind regards,
Rhona Brady
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

Just returned home after 2 days at the North Star hotel. Very friendly, efficient staff and the room was very clean and pleasant. Only down side was our room was quite close to the train track and was a little noisy. Breakfast had a good choose of food and the Irish breakfast had a good choice and everything was hot. The gentleman on the Concierge Desk was very entertaining.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HolidayloverSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 19 July 2014
Dear Valued Guest,

Thank you for taking the time to review your recent stay with us. Kieran, our concierge is delighted with the kind mention. Prior to your next visit feel free to contact him direct, he would be delighted to assist you plan your next trip and make the very most of your time in Dublin to see the best our city has to offer. concierge@northstarhotel.ie

Kind regards,
Rhona Brady
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2014

Just back from my 3rd stay in the North Star hotel, its a fantastic base to visit Dublin from. Just across the road from Connolly station so very easy accessed. A train line does run by the hotel, but I couldnt hear it! So, not too big of a problem. We stayed in one of the superior rooms which is certainly worth the extra money, the rooms are beautiful and very big- with everything you need. A nice touch was the proper hair dryer - not common to get these in hotel rooms! The bed was so comfortable, and air conditioning was a bonus. Over all - a very comfortable stay. The staff were friendly and well presented. The major attraction of this hotel is the decor, room and common areas are all very tastefully decorated and make for a very calm and welcoming atmosphere. 5 minutes walk to O'Connell street, very central yet far enough away to be quiet. 15/20 minutes taxi ride from the airport cost less than 20 euro.

Room Tip: Chose a superior room or suite, worth the extra for a beautiful and spacious room!
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 19 July 2014
Dear valued guest,

Your feedback is very much appreciated and thank you for making The North Star Hotel your first choice in Dublin. May I take the opportunity to highlight that we also offer an airport shuttle service which serves direct to and from the hotel. Information is available on our website. Looking forward to welcoming you back.

Kind regards,
Rhona Brady
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level 6 Contributor
584 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 13 July 2014

Although the hotel is a big labyrinth and hard to navigate - we enjoyed staying there last weel on our visit to Dublin. The location is great. Rooms are nice and the food is good. The receptionist were nice and helpful

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank nadi O o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthStarhotel, Manager at North Star Hotel, responded to this review, 19 July 2014
Dear valued guest,

Delighted to read that you had an enjoyable stay with us. I do hope we have the opportunity to welcome you back in the near future.

Kind regards,
Rhona Brady
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about North Star Hotel

Property: North Star Hotel
Address: Amiens Street | Dublin 1, Dublin 1, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#40 Luxury Hotel in Dublin
#49 Family Hotel in Dublin
#50 Business Hotel in Dublin
#52 Romantic Hotel in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — North Star Hotel 4*
Number of rooms: 161
Official Description (provided by the hotel):
There is also complimentary water & hot beverages available 24hrs in our Premier Club Lounge on Level 7. ... more   less 
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Also Known As:
North Star Hotel - Premier Club Dublin
North Star Hotel Dublin
Northstar Hotel Dublin

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