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“FALSE advertisement of rooms online....Extremley disappointed!!!!” 2 of 5 bubbles
Review of Camden Court Hotel

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Camden Court Hotel
Ranked #44 of 153 Hotels in Dublin
Certificate of Excellence
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“FALSE advertisement of rooms online....Extremley disappointed!!!!”
2 of 5 bubbles Reviewed 12 March 2014

I'm just back from an overnight stay at the Camden Court Hotel. I was looking forward to a relaxing 4star experience but unfortunately this was not the case. On arrival the girl checked us in and failed to mention any of the leisure or spa facilities that were available. Our room was booked for two people but we were provided with four beds? (Probably to try and make up for the poor standards).

The photos that we seen online were NOT the same rooms we were staying in. We paid £100 for an overnight stay in a four star hotel and this was not what we got. The hotel was very outdated, shabby and very basic. The carpet had several stains on the floor, the bathroom was full of hairs and the wifi took over twenty minutes to connect.

The only good experience of the hotel was breakfast - it had a large variety and plenty to pick from. On checking out the girl at reception asked, 'did we enjoy our stay?' I explained the room was not the same as the photos that were advertised online and that I was very disappointed in the room. She explained the hotel is doing some 'refurbishment' and some rooms aren't finished.

So when booking your room do you have to explain you want the same room that you seen online? Surely you shouldn't be mislead especially after paying £100 for an overnight stay. The girl at reception then joined in a conversation with another work who begun talking among themselves about the girl complaining bout 'her room'. The two girls decided to laugh among themselves and rolled their eyes. Extremeley unprofessional!!!!

DEFINATLEY wont be back!!! FALSE ADVERTISEMENT OF ROOMS!!! NOT A 4 STAR HOTEL!!

Room Tip: Don't waste your money- hotel is not central location
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  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank l b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah L, Online Reputation Manager at Camden Court Hotel, responded to this review, 14 March 2014
Many thanks for taking the time to write to us, as it is only through customer feedback like yours, that we can continue to monitor, maintain, and improve our standards.

We are sorry to hear of your disappointment during your recent stay with us. In relation to the standard of the Camden Court Hotel, we our officially a three star hotel, although we are often mistaken for a four star property.
We are sorry you felt that our rooms were not up to standard, we would appreciate it if you could forward your booking details so we could investigate this matter further as this is not a usual nor common occurrence particularly in relation to cleanliness. We indeed have a large number of refurbished bedrooms in the property but we strive to ensure the same level of cleanliness, comfort and standard in all bedrooms.
It’s a pity we did not learn of your disappointment during your stay so that we could have looked in an alternative room for you.

In regards to our staff at reception, we are sorry you had overheard another conversation on-going during check-out and felt that they had dealt with you in an unprofessional manner. This has been noted by our management and communicated to our team.

Please accept our apologies for the disappointment with your recent stay. Should you wish to send on your booking information I can be contacted at: rlavelle@camdencourthotel.ie or by phone on 01 4283920 so that we can look into your comments in detail.
Kind Regards, Rebekah Lavelle
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
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English first
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

I very much enjoyed my stay at this spacious, opulent and rather plush hotel. Nicely situated in an alcove just off one of the busy main roads with lots of excellent shops, bars and restaurants. Certainly one of the finest hotels I've experienced when staying in Dublin, and I have visited this city on more than a dozen occasions.
The staff were very helpful, polite and accommodating. The reception area has what looked like a large open lounge with very comfortable armchairs and sofas. Not overly modern in decor but at the same time not too old fashioned either, but very smart non-the-less.
The room was very inviting. Attractively furnished and fairly large. Good sized side table and a large long work table with comfy armchairs. Very comfortable bed with just the right firmness for the mattress and plump enough pillows.
Nice sharp picture on the large flat screen TV and good room lighting scheme. Very smart, roomy bathroom with a fairly powerful fixed shower with a very large shower head and a fairly large bath tub. Lots of luxury mini toiletries provided also.
It was a real bonus to have free wifi which performed really well.
I was able to enjoy a continental and delicious cooked breakfast in my room as you just tick off what you desire on the door card. A Superb quality meal! All for under 3 euros... And so of course I gave a good tip to the server.
I would not hesitate to stay at Camden Court Hotel again.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Excurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 5 March 2014

Stayed here three weeks while working in Dublin and I can strongly recommend it
The only thing that stops it getting five stars is the hopeless electricals
Three different rooms, only one had a power socket near the bed (for 'phone recharging, alarm clock, or laptop in bed etc.)
Staff offered an extension cord - a one metre extension cord which did no good at all
Wifi is generally good, TV channels are better than most Dublin hotels, staff are polite and efficient
External rooms can be noisy at night, courtyard-facing rooms to be preferred
All rooms were clean and in good condition
Very convenient for Harcourt LUAS, bit of a walk if you need to go in to city centre (I didn't)
Lots of local reasonably priced eateries
Pool is OK, if a bit cool, spa massage was OK but no better - probably overpriced for what it was

Room Tip: Ask for a courtyard facing room for a quieter night
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  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ohforfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

Arrived at the hotel early Friday morning 28th Feb & we were instantly given our room. The staff are very helpful & attentive to ours needs. They recommended pubs & restaurants which on visiting were true to their word. The Bleeding Horse pub next door is a must visit, lovely food & great staff. The breakfast was lovely & so was the food in the bar. We didn't eat in the restaurant but it looked a nice place.
I would have no hesitation in recommending this lovely hotel.

Room Tip: We were in a quiet room with not a special view but that didn't bother us.
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah L, Online Reputation Manager at Camden Court Hotel, responded to this review, 7 March 2014
Dear Joanne, thank you for your taking the time to review your recent stay with us. We are delighted to hear that we are one of the best hotels you have ever stayed in - what a fantastic compliment. Our staff will also be pleased to read your comments about the level of service you received during your stay. Thank you for choosing to stay with us. We hope to get the chance to welcome you back again on another occasion. Kind Regards, Rebekah Lavelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 3 March 2014 via mobile

Arrived to find we had no booking we book 2 weeks before are stay they had are card number except one digit they had the first name wrong second name and wrong address for us which was worrying for us as we had gave a lot of details over the phone for the booking. Another group beside us had also gone through the same problem as we waited. We felt really stressed made out they where doing us a favour and the 2 male desk staff where immature and un helpful one stood and smirked at us made us feel like just walking away, they gave us a small room with a double bed and we had booked for singles we then got speaking to the manager who reassured us he wld let us know what had happened which never happened, seen him the next morning at breakfast he avoided us was completely un professional all round, the lady that cleaned the room on the first morning was the only helpful person we experienced on are 2 nite stay. The breakfast was ok the warm food was poor quality and the fridge wasn't on where they where serving cold meet and salmon which was worrying as the room was warm. If u book also make sure and ask for the new part of the building as I have stayed once before and the first room smelt like a nursing home and was very drab the photos online of this hotel are not what u get yes u get the green throw on the bed they show in the picture but the refurb rooms don't feel the best either. My first stay wasn't much different I just thought I wld give them a second chance but honestly never again one other thing which they can't really help was there was vomit rite round the hotel outside I understand that's out of there hands but it wasn't to pleasant to dodge on ur way to get ur dinner it was from the hotel entrance all the way round to the bleeding horse bar at the other entrance. Never got a chance to use the pool ect it looked nice from a far the parking we asked about the ran out of spaces so over all never again I never write reviews but this annoyed me so much I want anyone else to avoid wasting there money and time I'm gutted to say the least

Stayed March 2014, travelled with friends
Helpful?
2 Thank Clare_ferrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah L, Online Reputation Manager at Camden Court Hotel, responded to this review, 7 March 2014
Many thanks for taking the time to write to us, as it is only through customer feedback like yours, that we can continue to monitor, maintain, and improve our standards.

We are sorry to hear of your disappointment during your recent stay with us. In relation to your issue with check-in, as you are aware there was a delay in finding your booking details as the name on the reservation was misspelled by 1 letter. Initially a double room was requested and it seems that there was confusion when the booking was made as in fact you needed a twin room. To compensate for this mix-up in some way, I believe our receptionist Pawel gave you a discounted rate for Saturday and informed you that we could split the bed in the room for you. We have also noted that Dave our duty manager reconfirmed with you that your room was suitable before and after check-in, in which case you advised so.

We are very sorry that you felt that our staff had been rude when assisting you with your reservation, please note this has been noted by our management.

In relation to the other guests at the reception desk having issues checking in, they were actually staying in the ‘Camden Deluxe’ hotel which is a different hotel altogether.

Regarding breakfast, again we are very sorry if you felt our duty manager ignored you, breakfast on the weekend can be very hectic at times and it can be sometimes difficult to identify every guest. Please be assured this was not intentional.

Complimentary parking for our guests is always a plus when visiting Dublin city centre, particularly as we’re one of the only hotels that do not charge for this facility. We always state that this is subject to availability. We very rarely have an issue with full capacity as we have a high level of spaces available but we unfortunately this is never guaranteed, you will find this is standard with all hotels across the city.

Please accept our apologies for the inconvenience we have caused to you. We do hope to restore your faith in our hotel in the future and please do not hesitate to contact me directly should you decide to stay with us on another occasion. rlavelle@camdencourthotel.ie
Kind Regards, Rebekah Lavelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

Stayed here for the weekend for my boyfriends birthday. Excellent location. Walking distance of Grafton Street and not far from Temple Bar/O'Connell Street. Stylish lobby and up to date rooms. Good quality wifi. The staff are very helpful and friendly. Overall a fantastic stay.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 890rm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah L, Online Reputation Manager at Camden Court Hotel, responded to this review, 7 March 2014
Thank you for taking the time to review your recent stay at The Camden Court Hotel. We are delighted to learn you chose to stay with us on such a special occasion and that you have a wonderful time. Indeed our central location is one of our main key points for travelers choosing to stay with us. We hope to welcome you and your boyfriend back on another occasion. Kind Regards, Rebekah Lavelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kerry
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

Stayed here last week on a last min break, couldn't book family room on line or on the phone, so emailed and yes they had a room with a double and single bed.
Not as good as the pictures on the web single bed way too old and sank in the middle.
When we went to go to bed a terrible noise so called reception and they sent housekeeping who couldn't hear anything, the noise stopped about 12 midnight but started up early next morning, after requesting a quite room decided not to complain any more as we only had the 1 night left.
Breakfast excellent great choice. Pool good too.
Would stay here again.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hollykerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Camden Court Hotel

Property: Camden Court Hotel
Address: Camden Street | Dublin 2, Dublin D02W086, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Dublin
#35 Romantic Hotel in Dublin
#44 Family Hotel in Dublin
#45 Business Hotel in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Camden Court Hotel 4*
Number of rooms: 251
Official Description (provided by the hotel):
Camden Court Hotel is a modern 4 star hotel located in Dublin city centre, Ireland. The hotel is located on Camden Street, Dublin 2 which is within close proximity to Harcourt Street and St.Stephen's Green. It is also within minutes walk of Dublin's famous shopping area, Grafton Street. Nearby attractions include the National Concert Hall and the Iveagh Gardens. The hotel boasts 251 high spec bedrooms, as well as excellent conference and leisure facilities. Complimentary high-speed Wi-Fi and access to the TLC leisure centre (gym, 16 metre swimming pool, kids pool, steam room, sauna and Jacuzzi) are included. ... more   less 
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Also Known As:
Camden Court Dublin
Hotel Camden Court
Camden Court Hotel Dublin

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