My wife and I stayed at the Westin Dublin on the first & last nights of an 8 day vacation that we took driving around Ireland. I was eager about staying at this hotel having read all the great reviews, and as SPG Gold individual had high expecatations. Well, I must say the location is fantastic as others have pointed out. But outside of the great positive of the location, there were just too many other issues that still resonate with me. First, valet parking is 25 euros. Unfortunately there is no real choice for self park nearby, so we were a bit handcuffed by their fee. Second, I booked a KING size bedroom for both nights, but each time I was instead given very small QUEEN bedroom. I complained both times and both times I was told that they did not have any remaining KINGS. I even showed a printout of my reservation indicating the bed was a KING, but I was still turned away. How could this possibly have happened? I was never given an adquate explanation or provided with a resolution. Third, I wasn't given a room on the Starwood Preferred floor with the extra perks (complimentary water, free paper, turndown service) even though I am Gold. When I asked about this the front desk simply told me that they could bring me free waters. This did little to appese us. Fourth, my reservation also indicated atrium views of the interior of the hotel (looked beautiful from other member photos), yet we were given a view of construction at the ajacent building for our first stay. Overall these factors left me with a negative impression of the hotel. Besides the location, the service, the rooms, and the bait & switch tactics were all dissapointing and unpleasant. On my next trip to Dublin I'm tempted to opt for the Shelburne.
- Official Description (provided by the hotel):
- The Westin Dublin is a 5 star luxury hotel, located in the heart of Dublin city centre. The hotel offers an ambience of warmth and Irish hospitality, together with an international level of service and amenities that are uniquely Westin, inviting guests to unwind and recharge with a replenishing atmosphere and natural service. Occupying one of the best locations in Dublin, overlooking Trinity College, The Westin is in the centre of the main shopping and entertainment areas and is within easy walking distance of the Convention Centre and the International Financial Services Centre, Dublin's major business district. Behind the historic 19th century façade of the hotel, all of our 172 spacious guest rooms and suites each feature a signature Westin Heavenly Bed(R) ensuring the best night's sleep, a Heavenly Shower(R) and characteristic Irish décor. ... more less
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- Also Known As:
- Westin Dublin Hotel Dublin
- Dublin Hotel Westin
- Dublin Westin
- Westin Hotel Dublin