A special offer was advertised on website for this Hotel. I purchased the voucher in good faith and booked the hotel as a gift to my partner for there birthday. The date we booked for was booked well in advance and voucher details given to reservation team with booking confirmed, and was also the week we were getting married. I wanted this to be the start of a beautiful time in our lives. We traveled 3.5 hours and had stopped along the way in the city for some last minute shopping. We then arrived to hotel and to check in, where I was told I had to have the print off of voucher to check in. we had bags piled high in lobby and it was a busy time, in all my hurrying to get to hotel in time I'd forgotten voucher ( I also presumed having already made them booking and given voucher UNIQUE code that the print-off was not required). I showed Id and credit cards and unique booking code yet they still required voucher. The gentleman informed me i could use there computer to the side to print off. When I logged on it would not allow my email providers site - he knew nothing of this as he couldn't work computers........ his colleague stated we needed to print it off even though I had email on my phone and there computer wasn't accepting Hotmail!!! I inquired as she sat behind her desk ignoring us if there was another computer - there was over in a corner, I went to use it but it was pass-worded, I then returned and had to ask for it whilst being ignored again. At this stage it was over thirty minutes and all very embarrassing as my partner was just left there sat with all the bags in front of other guests! eventually printed it off and handed it to the very rude lady on the desk who didn't even acknowledge us or inform us which direction to get to room. We arrived to room it was quite a tight space, relatively clean.
We got changed quickly and headed downstairs to dine as this was part of package. The bar was full, we sat at bar where a nice waiter handed us menus we showed him vouchers and he went to speak to someone else behind bar where they stated that offer is OVER!!!(it wasn't it was inline with offer of voucher) left him there in front of us. He eventually found an old menu that was slightly destroyed and apologised. At this stage we were already late with everything that had occurred for a show in town. so we opted for something quick or so we taught. We ordered our food and waited over 40mins for it to arrive!!!! at which stage just before it arrived we stated we had to leave in 5mins. We ordered drinks whilst waiting. The food arrived and it was to late, what we received was not very appetizing and we also had to go to catch show!
We arrived back after an excellent show and decided we'd just have breakfast in bed the next morning rather than any of the hassle occurring like earlier that night. So we completed the docket and informed porter of breakfast choice. The breakfast arrived on time, however we'd already been awake for sometime as a member or members of staff had decided it would be a good time to empty glass bottles into bins directly outside our window early in the morning, banging constantly. We quickly ate our breakfast and decided we'd just leave - all in all not the sort of experience we were expecting and by far the worst experience we've ever had in a Hotel and this Hotel ain't cheap!!! For what they are charging and for the experience you expect to have in a Castle - You'd expect some 1st class CUSTOMER Service, don't think it exists in this Hotel - accept for the guy who took our order in the bar.
Do not waist your money or time in this Hotel.
- Official Description (provided by the hotel):
- Celebrate, chill out, or relish in a little of both. Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings. This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form. Located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, the Clontarf Castle Hotel in Ireland is an oasis, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea. ... more less
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