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Academy Plaza Hotel
Ranked #47 of 153 Hotels in Dublin
Certificate of Excellence
Harrogate, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Happy to recommend”
5 of 5 bubbles Reviewed 10 December 2013

Booked this hotel on a late deal and we were delighted.
We took the bus from the airport and were dropped just around the corner form the hotel. We were greeted with a friendly welcome and even though we arrived at 8.30 am we were given our room - so had a cup of tea and went out to experience Dublin. Bedroom small but décor great, the bathroom was brand new and the room was spotless, bed so comfy and pillows also!!! Tea, coffee, kettle etc replaced daily. Clean towels daily. Shampoo and shower gels on the wall dispensers - no conditioner though.
Breakfast in the hotel was fabulous - deals of breakfast were two for one, buffet style, but all hot and refreshed! Hot croissants and hot rolls, lovely staff who were only too willing to help!!
The hotel is at the top of O'Connell Street - near to the shopping centre, right outside the bus stop for the hop on hop off bus tours!! Excellent position.
We walked for miles right along the river and to all the tourists spots - recommend Guinness Storehouse tour, the Jameson Factory (be a taster), Temple Bar area for eating and drinking - lots of fabulous bars with Irish dancers, Irish music - fiddles, guitars, banjos, squeezy boxes!!! All amazing but I will say this is the most expensive city I have been too!!
Ask the staff where sites are and they print off maps give directions - fab team. You will not be disappointed and we would stay again.
Don't bother seeing 'Wicked' musical - theatre and the theatre area nice but show disappointing!!! Better off spending your money in one of the bars with music!!
Lots of restaurants offering early bird deals 5 - 7pm so look out for them. If you pick up maps deals in the maps - Bad A.. restaurants 2 for 1 one pizza really good!!!!!!

Room Tip: Just get the deal right and you will enjoy. Our room faced into a inner courtyard but we did not spe...
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank gentlefrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Mayo, Ireland
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

loved my stay here for 4 nights breakfast is really good and the prices are reasonable for dinner!
its close to everything will defo stay here again!staff are very nice also! our room was nice and clean .

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seamus B, Manager at Academy Plaza Hotel, responded to this review, 9 December 2013
Dear Alice C

Thank you so much for sharing how fantastic your stay was. We were delighted to have you here and accommodate you through your four nights in Dublin. All our staff really do their best in providing our customers with great service and assist in any information about the city they may need.

Thank you so much for sharing your experience we are so thankful for it. We are so pleased in providing you with great food service in a fantastic and comfortable location and seeing you were stay here again.

We look forward to welcoming you back again in the future.

Warm Regards
Séamus Brennan
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 7 December 2013

I don't often leave negative reviews, but I would imagine there are much better hotels in Dublin than this! The lobby was clean and so was the room. The customer service was non-existent. The type when where you approach the counter to check in two employees ignore you and continue on with their conversation, no eye contact, no smile, no I will be with you in a moment. Then when we were checked in it felt as if we were disturbing them, very icy would be a good description. The room was clean, although cheap micro fibre bedding. It was a small room but it is a city so I expected that. It was in a good location and walking distance to the temple bar area etc. I didn't like the small maze like corridors, it felt like a cruise ship. What really ruined it for me was the horrible attitude of the staff. A smile and greeting would be nice, this never happened during our stay. We received far superior customer service from the car rental company we used!!

Bottom line, it is clean, good location.......prepare to be treated as an annoyance.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
3 Thank ArianaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seamus B, Manager at Academy Plaza Hotel, responded to this review, 8 December 2013
Dear ArianaR

Thank you for sharing your review. On behalf of the whole team we are very concerned by your comments. Our hotel frequently gets feedback not only on our excellent location and cleanliness but our great customer service. We have been thanking people for the many positive feedback comments they have been leaving sharing and leaving with us at the front desk on departure on how friendly our team are.

These comments have been immediately been brought to the full attention of the management team. Due to the anonymity of TripAdvisor we cannot fully see your stay details and get any form of closure on this. I am disappointed that we hadn't the chance to fully address any of these details during your stay where me or any of my colleges could address them. We could immediatly give you the full attention and customer experience you deserve which our previous guests received very well. Had you stopped by the desk during your stay or on departure and let us know we would have loved to speak to you personally and further gain your trust in our product.

We would love if you would contact myself or another member of the management team on wecare@academyplazahotel.ie or alternately by phone on + 353 1 817 4166 where we really would love to speak to you further about this.

We would love if you did choose us again if you returned to Dublin and hopefully give us a second chance and we will further impress you our great customer service.

Looking forward to hearing from you.

Warm Regards
Séamus Brennan
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
386 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed 7 December 2013 via mobile

Excellently located just off O'Connell Street, a few steps from the Airlink bus route, and within walking distance of most of Dublin's sights, this is a comfortable hotel with spotless well equipped rooms and friendly service. A very good substantial breakfast is offered and well worth including. There isnt anything particularly exceptional about the hotel, and its immediate surroundings are not particularly attractive, but neither can I fault it. It is a safe, well-located comfortable and reasonably priced choice for a visit to Dublin and I warmly recommend it.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

We very much enjoyed our stay at the Best Western Plus Academy Plaza Hotel! It is a very modern hotel with good amenities. It is also directly on the coach route from the airport, and on the hop on, hop off tourist coach route. O'Connell Street (the nearest main road...>1 min walk from hotel) has loads of places to shop and visit - including a couple of small convenience shops/off-licences, fast food restaurants, and pharmacies. There are a couple of pubs/bars adjacent to the hotel which we found incredibly enjoyable. Would definitely visit again!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank TheHappyTraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

Just returned from four day stay in Dublin - hotel great choice, lovely furnished room and comfortable bed, reception staff very helpful indeed and kept replenishing coffee, tea and milk supplies - to be honest they could not do enough to make your stay enjoyable. Restaurant and bar staff equally accommodating - thoroughly enjoyed stay in this Hotel. Breakfast fantastic. Airlink Airport Bus directly outside this hotel. This hotel is also in a good location for the centre of Dublin. Highly recommend the Irish Dancing Night at the Arlington Hotel just off Temple Bar (traditional riverdance, band and three course meal which was delicious for 33.95 euros - well worth every penny). There is also a sports bar next door to Hotel which is great to catch up on the footie. Also highly recommend Pacino's Italian Restaurant food delicious and service great. Please go to temple bar area (quite expensive if drinking) but a great night out. Highly recommend the Guinness Factory Tour, very well laid out and you get a free pint at the top where the views are outstanding. Absolutely loved Dublin and this hotel and cannot wait to return sometime in the future.

Room Tip: We had a quad room (room 505) if four adults travelling together.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brimfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westford, Massachusetts
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 4 December 2013

Great center city location, very convenient to the airport bus. Clean functional rooms, beyond that nothing above the average. Middle of the road everything, room kinda cramped (i had taken a bigger queen bed), middle of the road facilities, staff and IMHO value for money, service etc.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwaharbammi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seamus B, Manager at Academy Plaza Hotel, responded to this review, 5 December 2013
Dear jwaharbammi1

Thank you for your feedback and sharing your stay details. We are delighted to have such a great city centre location and it is a great base for all our guests who love to see what Dublin city has to offer. We are sorry to read that beyond our fantastic location and our clean well appointed rooms we were only average. For most guests, where possible, we do have room upgrades to our executive suites for only €19.00 too. We get constant feedback about our great team who give great service and welcome to our guests. Our outlets boast a great menu with great food and wine on offer along with our very comfortable bar. All our accommodation team work very hard in service, cleanliness and comfort.

If you feel we are an average hotel we do apologise for not meeting your expectations. I would have loved nothing more than have addressed any issue you had with us during your stay. Due to the anonymous nature of TripAdvisor I cannot fully research your reservation and find correctly your details where I could offer you a full follow up.

Thank you for sharing your comments and should you wish to discuss anything further I would love to hear from you. We can be contacted on the following email wecare@academyplazahotel.ie

Best Regards
Séamus Brennan
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Academy Plaza Hotel

Property: Academy Plaza Hotel
Address: 10 - 14 Findlater Place | Off Upper O'Connell St, Dublin D01 X2X0, Ireland (Formerly BEST WESTERN PLUS Academy Plaza Hotel)
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#43 Family Hotel in Dublin
#46 Romantic Hotel in Dublin
#56 Business Hotel in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Academy Plaza Hotel 3*
Number of rooms: 304
Official Description (provided by the hotel):
ACADEMY PLAZA HOTEL is located in the heart of Dublin, just off the capital's main thoroughfare. Our hotel boasts 304 stunning new bedrooms and suites, with modern facilities in all rooms. Hotel amenities include a stunning marbled lobby, Sir Harry’s Grill Bar & Bistro, 5 meeting rooms, an On Site Fitness Room, Beauty Salon and complimentary WiFi access throughout the entire hotel. ... more   less 
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Also Known As:
Best Western Dublin
Dublin Best Western

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