Dear Christine,
Thank you for again highlighting your experience here at the Schoolhouse Hotel. After corresponding with you by email and speaking with you while you were on the property, I do not fully understand why you then felt the need to revert to social media, 1 month after departing from us.
Apart from when you notified us regarding the room change, yourself or your husband never once mentioned any of the issues that clearly meant a lot to you while you were here. An email at the end of your stay and a TripAdvisor comment 1 month later is too late for me to do anything to try improve your stay. We always want everyone here to have the best stay ever, especially those celebrating a special occasion like you and your husband were, and for that I again send my most sincerest apologies.
We try to provide the best service possible and clearly we didn't deliver on this occasion. As you can see from previous comments that we take the level of customer service we provide very seriously.
What I do disagree with is when you highlighted in your email and in the above comment that the fact that 'many of the staff were not Irish nationals' was a problem. I have worked in hotels America, the UK, France and Brazil all in which i was not a local national. I feel that it is the mix of nationalities that make a place and I always felt welcomed wherever I worked. All my employees here work as one team, whether they are Irish, Brazilian, Spanish or British.
I also mentioned to you in my email that we are continually working on all aspects of the hotel and have recently introduced a new training procedure for all staff.
Regards,
Rory Doyle