I would like to start by saying that I have never reviewed a hotel before but felt compelled to do so after I made the mistake of staying in Fitzsimons last week. On arrival to our room it was shabby to say the least, the furniture was old and worn and in dire need of upgrading. On first inspection the room appeared clean, but the following day as I was using the facilities in the bathroom I noticed what appeared to be the traces of vomit on the underside of the sink. Clearly the room had just been given a "once over" as the curtains were not clean either.
A good night's sleep is something that you will certainly not get in this establishment, as the noise levels in the room can only be compared to that of being on the street-I felt like every person in Temple Bar walked straight past me as I frustratedly tried to sleep!!
The room was also freezing cold, even with the heating on.
When we complained the following morning, the management basically said that we should have stayed somewhere else and that noise levels are very well documented on their website. We booked on a booking website and there was no mention of noise on it. Clearly customer service is not part of the training for the staff of this hotel as they were extremely rude and discourteous and downright patronizing. I would imagine that where the hotel offers little in the way of comfort, that excellent customer service should be way in which the hotel could redeem itself. Apparently not.
I would not recommend anyone to stay in this hotel, not unless you would like to pay money to spend a sleepless night in a freezing cold, dated dungeon, where the staff think its funny that someone would find this unacceptable.
- Official Description (provided by the hotel):
- Fitzsimons Hotel is located in the heart of Temple Bar, Dublin. The Hotel overlooks the River Liffey and the Millennium Bridge. A short stroll (5 mins) to all major shopping districts and only 10 minute walk to the Guinness Brewery, all of Dublin's tourist attractions, restaurants and nightlife are on your door step. Fitzsimons is an approved 3 star hotel with a friendly service. We look forward to seeing you in Dublin soon. ... more less
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- Also Known As:
- Fitzsimons Dublin