We stayed at the Hamptons last weekend in Dublins as we were there to attend our nephews christening (Friday and Saturday). In the beginning, we were impressed with the room, however the below happened:
1.The room was very very warm, even with the air con turned to the minimum temperature. There were windows in the room..but they didn't open!!
When we enquired at the desk, they said it was a listed building, so they couldn't make any alterations. I am very surprised that even a listed building would have its windows sealed closed..surely this is a health and safety/fire hazzard??
As a result it was very uncomfortable the first night
But the second night..was MUCH worse..we had no sleep until after 3am in the morning. There is a club associated with the hotel (The owners own BOTH the hotel and club). We were kept up with screeching, drunken shouts etc until 3.30 am, also the smoking hut is outside..
I am no part pooper, and I understand people want to party on a Saturday night. But to have a club right outside your window, and considering it is part of the hotel, I was disgusted and very disappointed with the noise and the response from reception. There was minimal sound proofing, and we heard everything..
We made a complaint at 3am in the morning, and I followed up the next day when checking out. The receptionist apologised for both the windows and the club noise, however there was no indication that this was recorded in the complaints book. SHe didn't offer any concession on the price of the room, and no real consolation in the fact we were very disappointed and that we had no sleep, and paid for that through the nose.
My advice to her was to invest in some better sound proofing and windows that could open. I have a feeling that my complaint was not noted as no money was taken off the final bill, despite us having no sleep in a 4 star hotel.
I have never written a review before, however I was so dstressed, that I created an account here and have given my feedback.
I do not know why this hotel has a 4* rating. If you want to party all night, and suffocate in your room as the windows don't open.. Go here...
Also, maybe they should train their staff so they are better able to deal with complaints, and escalate to the manager when needed.
If the hotel does read this..please note, I complained twice..I have written this feedback as on reflection feel you did not really listen to me. I have give you two out of five, as the room was lovely, and the meal we had on the Friday night in your restaurant was nice, and I want to recognise that.
- Official Description (provided by the hotel):
- Dublin's Hampton Hotel is located in the popular suburb of Donnybrook. This 4-star boutique hotel offers luxury accommodation and is in close proximity to the RDS, the National Concert Hall and a selection of Dublin's finest restaurants. With 26 beautifully styled guest bedrooms, this stunning period building has retained all its Georgian charm while providing a unique stylish touch and modern amenities. ... more less
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- Also Known As:
- Hampton Hotel Dublin
- Sachs Hotel