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“great location rude staff”
Review of The Central Hotel

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The Central Hotel
Ranked #92 of 151 Hotels in Dublin
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“great location rude staff”
Reviewed 20 July 2014

Stayed here for two nights over the July bank hol. The location is fab! Walking distance to all the shopping areas and Temple Bar area. When we arrived at reception we had to wait, there was no apology when the girl asked my name and after i replied she answered a phone call. After which she asked my name again and then the other receptionist started talking to her. When I finally give my name a third time she give us our key cards.

I had prepaid and the hotel didnt send a confirmation email until after I had emailed them three times so Isobel had said she would upgrade us. This room was not an upgrade. The bed was fab but v.little space around it and it was very dusty. The shower had little pressure and cosmetics provided were rubbish. The room was very very warm and we looked out on a dirty roof with nosey heating system. We were there to party so the noise didnt bother us but may bother others.

We felt at 10 euro breakfast was very expensive so instead used the dunnes across the way which was very handy!

overall while the location was great we wouldnt stay again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Laurz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 21 August 2014
Dear Laurz2,
Thank You for taking time to write Your review. We apologize for the behaviour at the reception, the staff is notified about mentioned. We hope to have a pleasure of welcoming You back at Central Hotel. I recommend contacting hotel directly for better room and reduced rates at info@centralhotel.ie.
Kind regards,
Isobel Boyle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
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Alba di Canazei
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 July 2014

I stayed in the Central Hotel for two weeks in July and found it to be very good indeed. The room was clean and the bed comfortable. What also made it a pleasant experience were the staff. They were all cheerful, helpful and efficient. The girls in the breakfast room were very attentive and made every effort to start our day well. The breakfast was abundant and well prepared. The hotel is great for visiting the city as it is indeed, centrally located. The reception staff were always on hand to help and advise. The only small gripe was the hairdryer in the bathroom, it was badly placed and continually came off the wall. However, having said that, when I mentioned it to the housekeeper she returned within minutes with a proper hairdryer which I kept for the duration of my stay. The Library Bar is fantastic, with the feel of a gentlemen's club - a wonderful setting to enjoy a pint or three. Highly recommend this hotel.

Room Tip: If you choose to spend time in the centre of Dublin then street noise is unavoidable - they love to...
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Villaflora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 22 August 2014
Dear Villaflora,
Thank you for taking time to write your review and thank you for your comments. I am delighted to hear you enjoyed our hotel and I will pass the praises to all staff. We hope to have a pleasure of welcoming you again at Central Hotel. For reduced rates I recommend contacting hotel directly at info@centralhotel.ie.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 July 2014

The location of this hotel is excellent. It is very easy to get to from the airport and it is only a short walking distance away from the main areas for sightseeing, shopping and eating out. We'd asked for a quiet room and were not disturbed by any outside noise (apart from the quite loud humming from a ventilator that was easy to block out). The room was spacious with a very comfortable mattress. The bathroom was huge and adequate but lacked enough hooks for hanging up towels (there is just one). The Library Bar in the first floor is a pleasant and cosy hangout for a drink. The only disappointment was the breakfast. While the continental breakfast is reasonably priced at 5 Euros, we didn't expect factory-produced pastries and scones still in their original packaging. With such a central location and so many outstanding food outlets nearby, sourcing freshly baked pastries and bread shouldn't be too difficult. -
I was very concerned at the check-out to be told that somebody else had just checked out using our room number and signing my credit card bill. As far as I can see, this didn't cause me any financial loss (the bill was accurately settled) but I feel uncomfortable that they didn't check the credentials more carefully and didn't ask for a pin code. I would have also expected the receptionist to be less blasé about it.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank PilpelAdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 25 August 2014
Dear PilpelAdom,
Thank you for taking time to write your review. I am sorry you felt uncomfortable and concerned during checking out.. Guest's safety and pleasure are always the most important for us and for the hotel. We hope to have pleasure of welcoming you back at Central Hotel with complimentary breakfast. For reduced rates I recommend contacting hotel directly at info@centralhotel.ie.
Kind regards,
Isobel Boyle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 July 2014 via mobile

We loved staying in this hotel! The atmosphere is very good and our room with four people was spacious! The beds were comfortable and the linens clean. The front desk staff are very helpful and can help you get just about anywhere in town. The location is convenient to restaurants and pubs (lots of pubs) and we walked to most local attractions. The only thing is that it is noisy, so if you are a light sleeper, you might ask for a quiet room. We will definitely stay here if we make it back to Dublin. Also, unless you are going outside of Dublin to see the sights, you don't need a car. Parking is not too convenient and fairly expensive.

Stayed June 2014, travelled with family
Helpful?
1 Thank DV52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 25 August 2014
Dear DV52,
Thank you for writing your review and thank you for such a good mark. I was delighted to hear you enjoyed our hotel and time in Dublin. There are few rooms not facing the street, so I recommend to request one of them for your next stay. We hope to have a pleasure of welcoming you back at Central hotel in near future. For special room type and reduced rate please contact hotel directly at info@centralhotel.ie.
Kind regards,
Isobel Boyle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 June 2014

Having read recent reviews on this hotel we decided to visit for the weekend. It is now amazing. We loved everything about it...
The position is unrivalled .. The staff are charming and helpful.. and the building itself is gracious and welcoming
We look forward to returning.

Room Tip: Ask for a quiet room facing the rear.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linmcclin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 25 August 2014
Dear linmcclin,
Thank you for writing your review and thank you for such a good mark. I was delighted to hear you enjoyed our hotel and time in Dublin. We hope to have a pleasure of welcoming you back at Central hotel in near future. For special room type and reduced rate please contact hotel directly at info@centralhotel.ie.
Kind regards,
Isobel Boyle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 22 June 2014

Family and I stayed in the hotel in June this year. The hotel is very nice, very well located, bang opposite temple bar area, so good place to chill out in the evening. Close to tourist bus stop and dublin castle.

Had two rooms, one room had separate seating area and separate bedroom, connected by a small passage which had the bathroom. That room was a little cramped, not too much space to move around. Other room was a large room. Oddly there were two beds, one of which was a queen and the other single.

Bathroom is the first issue, large bathrooms but water pressure in the shower is very bad. I mean it was trickle at best. The hot and cold was a little confusing, you have to press a little button to move the knob and play around with it for a bit before you can get the ideal temp. But without adequate water pressure, it was too much effort for not really an enjoyable shower. shower area is a bathtub with sliding doors, have to duck to get out, hit my head once.

elevators are a little creaky, buttons pressed dont illuminate so you dont know if you have pressed them or not. No one to carry bags in case needed. At least it didnt look like it.

Receptionist was little stand offish, though the other was very helpful. the first one was adamant about some issue we had with the shower, basically telling us that we werent doing it right or just didnt know how things work. Turns out we were on the money. TV was tiny and too far away, wasnt catching the remote's signal. It was as big as a computer screen mounted on the wall.

Fire alarm went off in the middle of the night. Ill have to give it credit that it did wake us up. But no one was around or directing people or letting people know what was happening. Ten mins in , it stopped, still no one knew what was going on until someone finally had to go down and ask. Turns out it was a fire in the restaurant next door, which triggered the alarm in the hotel.

To summarize, location is perfect for sightseeing, didnt eat there so cant comment on the food, though it looked good. Bar is reputed to be very good as well. Service could be improved but most of all little things like water pressure, shower area, tv if improved could make a very good, cozy stay in ireland.

Room Tip: because its close to the temple bar area, some nights can get a little loud, so any street facing ro...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Indiapilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 25 August 2014
Dear Indiapilot,
Thank you for taking time to write detailed review.We apologize for problem with shower and alarm which wake you up. Whatever you need you can always give a call to reception, we have a porters who could help you with the luggage. We hope to have a pleasure of welcoming you back at Central hotel in near future. For special room type and reduced rate please contact hotel directly at info@centralhotel.ie.
Kind regards,
Isobel Boyle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 June 2014

Great location, comfortable room, and water pressure! Certainly the best thing about the hotel is its central location, with short level walks to a lot of Dublin attractions in either direction. Restaurants of various quality are abundant in the immediate area.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RizaJ_731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isobelboyle, Front Office Manager at The Central Hotel, responded to this review, 25 August 2014
Dear RizaJ_731,
Thank you for writing your review. I am glad to hear you enjoyed your stay in Dublin and Central Hotel and hope to have a pleasure of welcoming you back in the near future. For reduced rate please contact hotel directly at info@centralhotel.ie.
Kind regards,
Isobel Boyle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Central Hotel

Property: The Central Hotel
Address: 1-5 Exchequer Street, Dublin 2, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #92 of 151 Hotels in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Central Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
The hotel is in Dublin city centre, close to the bars, restaurants and shops. It mixes traditional charm with modern comforts, such as free Wi-Fi and en suite rooms. The Central Hotel is less than 500 metres from the bars and restaurants of Temple Bar and the shops of Grafton Street. Dublin Castle, Trinity College and Christ Church Cathedral are all a short walk away. The Central Hotel was built in 1887. The award-winning Library Bar is a great place to relax with a drink. The Exchequer offers beers, wines, cocktails and fresh, local food. The en suite rooms have TVs, telephones, hairdryers and tea/coffee. Hotel Rooms: 70. ... more   less 
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Also Known As:
Best Western Dublin
Central Hotel Dublin

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