Stayed at the Central Hotel overnight with my husband on an aniversary night out in Dublin. We researched lots of hotels and thought the location, reviews and price of the hotel were highly rated so we were on to a winner. What a terrible let down. As we had seen on reviews that some of the rooms were small and some large, we specifically asked for a larger room and a quiet one if at all possible (knowing it's cicty centre). We were very dissapointed to find that a (gorgeous) superking size bed and a single bed were squeezed in to our tiny room. There were about 8 inches between the wardrobe and the bed and my husband seriously stubbed his foot trying to get around it. Then we opened the curtain, which had no nets (privacy curtain) and with the light on in our room, it caught the attention of the guys in the office opposite and they looked right at us! We thought, it's not worth worrying about, even if it's annoying as it's only one night. We enjoyed a lovely drink the in the 1st floor cozy bar (curtains could do with a hoover!) and headed out for the night. When we came back loud thumping music played in what turned out was a nightclub downstairs until I eventually fell asleep at about 2.30am. So much for the request for quiet room! At 4am a sound that can only be described as a kango hammer went off in the bathroom. We were stunned and didn't know if it was an alarm or not. I rang reception and the guy who answered said ' oh that's the thermostat, it does that sometimes, I'll get it sorted'. We waited about 10 minutes and it was still the same so rang reception again, the guy said he didn't know why it didn't stop and I said that we had to move to another room. He could barely hear me with the noise. Eventually at 4.30 he arrived with a key to room 233. He did not show us where it was, it was even a floor lower and we had to wander around the hotel (a bit worse for the wear after a night out in Dublin) in our PJs hoping that we wouldn't bump in to someone. Guess what! the room was huge! Why couldn't we have had this type of room in the first place? We were wrecked after our terrible night but set our alarm to get up for breakfast as we had been really looking forward to it. We sat down in the breakfast room and the lady gave us our tea and coffee and informed us that the breakfast had changed to continental only. I was too tired to have a go (and she was so nice) that I actually laughed. She explained that the policy of this Dublin hotel was not to serve Irish Breakfasts anymore. I felt so sorry for her, as who every made this decision, obviously hasn't got a clue about Irish hospitality and left her to deal with angry guests, who I'm sure will not be back. She told us that she had a couple screaming at her only early that morning. What a way to ruin what could be a fabulous hotel!! The lady told us she would go to reception with us and get the breakfast bill taken off our bill as she had done for other people who had not been told about the change and had been charged in advance expecting what is standard in every other Irish hotel. The lady at the desk, who appeared to be maybe the owner? asked if we had been told about the change in policy and when we booked (only that week) and took the price of the breakfast off our bill. She asked for our room number and we told her about the noise and she said she had heard about it and that it was a problem with the heating in that room. She then gave us our total bill, which included the drinks at the bar and the price of the room. I was gobsmacked that she asked us to pay for the room! She had the cheek to say 'but we moved you!' and as I explained it was 4.30am and half of our stuff was in another half of the hotel. I said that I couldn't believe she was expecting us to pay and she just shrugged her shoulders and said 'fine'. We paid for our drinks. No proper apology was received, which really adds insult to injury. The hotel obviously knew that there had been a previous problem with the heating in the bathroom in 307, why put us in there, when it turns out half of the hotel was empty??? The only saving grace about the hotel is the amazing staff who work there, (except the night porter who obviously needs training and behaved looked like a duck out of water when it came to dealing with a problem). The rooms, in fairness were really clean and the linen was lovely, but our request for a larger/quieter room could easily have been met. It was laziness. Also, bring your own hair conditioner as none is supplied and I was told that the despenser in the shower was shower gel/shampoo and conditioner - now there's an invention! Also if you want to fill in the customer review form in the room, bring your own pencil as they don't supply anything like this in the room, as the lady said herself at the desk 'it's not that standard of hotel'.
- Official Description (provided by the hotel):
- The hotel is in Dublin city centre, close to the bars, restaurants and shops. It mixes traditional charm with modern comforts, such as free Wi-Fi and en suite rooms. The Central Hotel is less than 500 metres from the bars and restaurants of Temple Bar and the shops of Grafton Street. Dublin Castle, Trinity College and Christ Church Cathedral are all a short walk away. The Central Hotel was built in 1887. The award-winning Library Bar is a great place to relax with a drink. The Exchequer offers beers, wines, cocktails and fresh, local food. The en suite rooms have TVs, telephones, hairdryers and tea/coffee. Hotel Rooms: 70. ... more less
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- Also Known As:
- Best Western Dublin
- Central Hotel Dublin