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“Go somewhere else they dont deserve your custom !”
Review of El Paso Restaurant - CLOSED

El Paso Restaurant
Price range: US$4 - US$26
Cuisines: Mexican, Steakhouse, Spanish
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Dinner, Drinks, Lunch, After-hours, Delivery, Reservations, Seating, Serves Alcohol, Waitstaff
Dublin
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Go somewhere else they dont deserve your custom !”
Reviewed 26 July 2014 via mobile

After a nice day yesterday we (a group of 4) decided we would go for some food. Unfortunately our lovely day was to be ruined by the staff in El Paso. We did not book a table but we thought we would try our luck. We went upstairs and stood at the door for 5 minutes. Looking around we seen a few empty tables so we thought there would be no problem. Until a youngish girl skinny with brown hair shouted across the bar 'do you have a reservation' we said no. Then she told us (from across the bar by the way), 'we don't have anything for YOU' and proceed to go about her work. Now i do not have a problem with the fact they did not have a place for us. But their costumer service is absolutely shocking!!! I have never felt so degraded in my life. The girl did not even come over to us at the door to explain that they did not have a table..no !! She would rather shout across the bar and let everyone in the restaurant know. Plus she did not even offer an alternative like 'we may have a table in a half hour or sit downstairs'. No apology at all just shouting 'we have nothing for YOU' which was followed by the most insincere smirk.

So what can i do about this?

Well if like me you read the terrible comments on Trip Advisor first then i am happy a lot of people will read this and hopefully it will turn you away. You do not need the hassle of this place with its snotty attitude. The food is not even that good.

Secondly there are many other places around Howth that have better food and have excellent costumer service. My group of 4 went to Findlaters just 2 minutes down the road where even without a reservation and a busy day they still could seat us. They were friendly and outgoing. The food was really good and we ended up buying cocktails for the whole night night. So El Paso missed out on a lot of money there.

My advice to the management. Work with your staff on customer service. Get a company in to train them. We are not the first people on here to complain about it. We will spread the word around our family and friends. It has lost you valuable costumers who will never go back!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Jackb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryBlarney, Owner at El Paso Restaurant, responded to this review, 7 June 2016
Thank You for the review.. Pity we are closed now after 20 years

You might be interested, Because of demand and great support and 20 years tried and tested sauces loved by our customers. We are launching a range of sauces from our restaurant soon Keep an eye out for us on Facebook. Will be in some small outlets first and plan to be on the shelves of Supervalu in Jan 2017

First range of sauces will be ... Fajita sauce..... Wing Sauces 1. El Paso Wing Sauce ( Buffallo) Mild 2. Chipotle Wing Sauce (Smokey) Medium 3. Habanero Wing Sauce ( VERY HOT) Mental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

64 reviews from our community

Visitor rating
    22
    21
    8
    6
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Little Sutton, United Kingdom
Level Contributor
158 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
“Great friendly place”
Reviewed 14 July 2014

We passed by and decided to stop and have a beer, we really enjoyed the friendly atmosphere, the staff were very helpful and friendly.
We didn't try the food as we had already booked elsewhere "The Deep" , but the food that was served did look good with good portions and served with a smile.
We sat outside watching the world go by and ended up talking to some local lads who really shown us how friendly Ireland is...

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
Helpful?
Thank DevaDave27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryBlarney, Manager at El Paso Restaurant, responded to this review, 7 June 2016
Thank You for the review.. Pity we are closed now after 20 years

You might be interested, Because of demand and great support and 20 years tried and tested sauces loved by our customers. We are launching a range of sauces from our restaurant soon Keep an eye out for us on Facebook. Will be in some small outlets first and plan to be on the shelves of Supervalu in Jan 2017

First range of sauces will be ... Fajita sauce..... Wing Sauces 1. El Paso Wing Sauce ( Buffallo) Mild 2. Chipotle Wing Sauce (Smokey) Medium 3. Habanero Wing Sauce ( VERY HOT) Mental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Top Notch”
Reviewed 10 July 2014 via mobile

Everyone must try here,their ranchero sauce is fantastic - get the nacho platter for 2,all different sauces and a very generous helping :-)

Staff are lovely - everyone must go here.. You'll be treated well and it's great value for money

Enjoy :-)

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Blubird1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryBlarney, General Manager at El Paso Restaurant, responded to this review, 7 June 2016
Thank You for the review.. Pity we are closed now after 20 years

You might be interested, Because of demand and great support and 20 years tried and tested sauces loved by our customers. We are launching a range of sauces from our restaurant soon Keep an eye out for us on Facebook. Will be in some small outlets first and plan to be on the shelves of Supervalu in Jan 2017

First range of sauces will be ... Fajita sauce..... Wing Sauces 1. El Paso Wing Sauce ( Buffallo) Mild 2. Chipotle Wing Sauce (Smokey) Medium 3. Habanero Wing Sauce ( VERY HOT) Mental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
58 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Usual fans, not now!”
Reviewed 30 June 2014

We are local, and used to be big fans of El Paso, but it has certainly gone down hill in the last year or so. We decided to get a take away the other night, and it was so disappointing. We didn't feel there were enough toppings to go with the big brown bag of crisps we got to assemble our own nachos. My fajitas were so bland. The sauce was still clear and watery, like it had barely been cooked. This left the food flavourless. My partner ordered a chicken burrito, and ended up leaving most of it, saying it was tasteless. My family and I used to eat here quite frequently, and on special occasions it was our local, but it just isn't worth it anymore.

  • Visited June 2014
    • Value
    • Food
Helpful?
1 Thank LydiaEmma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryBlarney, Owner at El Paso Restaurant, responded to this review, 7 June 2016
Thank You for the review.. Pity we are closed now after 20 years

You might be interested, Because of demand and great support and 20 years tried and tested sauces loved by our customers. We are launching a range of sauces from our restaurant soon Keep an eye out for us on Facebook. Will be in some small outlets first and plan to be on the shelves of Supervalu in Jan 2017

First range of sauces will be ... Fajita sauce..... Wing Sauces 1. El Paso Wing Sauce ( Buffallo) Mild 2. Chipotle Wing Sauce (Smokey) Medium 3. Habanero Wing Sauce ( VERY HOT) Mental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
21 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Yummy”
Reviewed 24 June 2014 via mobile

Great to have a different option in Howth as opposed to usual pub grub which gets tiresome. The food was tasty and well presented. We were well looked after and thoroughly enjoyed our dinner.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jacqui L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryBlarney, Front Office Manager at El Paso Restaurant, responded to this review, 7 June 2016
Thank You for the review.. Pity we are closed now after 20 years

You might be interested, Because of demand and great support and 20 years tried and tested sauces loved by our customers. We are launching a range of sauces from our restaurant soon Keep an eye out for us on Facebook. Will be in some small outlets first and plan to be on the shelves of Supervalu in Jan 2017

First range of sauces will be ... Fajita sauce..... Wing Sauces 1. El Paso Wing Sauce ( Buffallo) Mild 2. Chipotle Wing Sauce (Smokey) Medium 3. Habanero Wing Sauce ( VERY HOT) Mental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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