After a nice day yesterday we (a group of 4) decided we would go for some food. Unfortunately our lovely day was to be ruined by the staff in El Paso. We did not book a table but we thought we would try our luck. We went upstairs and stood at the door for 5 minutes. Looking around we seen a few empty tables so we thought there would be no problem. Until a youngish girl skinny with brown hair shouted across the bar 'do you have a reservation' we said no. Then she told us (from across the bar by the way), 'we don't have anything for YOU' and proceed to go about her work. Now i do not have a problem with the fact they did not have a place for us. But their costumer service is absolutely shocking!!! I have never felt so degraded in my life. The girl did not even come over to us at the door to explain that they did not have a table..no !! She would rather shout across the bar and let everyone in the restaurant know. Plus she did not even offer an alternative like 'we may have a table in a half hour or sit downstairs'. No apology at all just shouting 'we have nothing for YOU' which was followed by the most insincere smirk.
So what can i do about this?
Well if like me you read the terrible comments on Trip Advisor first then i am happy a lot of people will read this and hopefully it will turn you away. You do not need the hassle of this place with its snotty attitude. The food is not even that good.
Secondly there are many other places around Howth that have better food and have excellent costumer service. My group of 4 went to Findlaters just 2 minutes down the road where even without a reservation and a busy day they still could seat us. They were friendly and outgoing. The food was really good and we ended up buying cocktails for the whole night night. So El Paso missed out on a lot of money there.
My advice to the management. Work with your staff on customer service. Get a company in to train them. We are not the first people on here to complain about it. We will spread the word around our family and friends. It has lost you valuable costumers who will never go back!
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