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“Won't return”
Review of Ballsbridge Hotel

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Ballsbridge Hotel
Ranked #89 of 151 Hotels in Dublin
United States
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Won't return”
Reviewed 3 November 2013

Upon arrival the reception staff was unpleasant, but having worked in customer service I wrote it off to a bad day and began the trek to our room. It was nearly impossible to find, but once we found our way through the hallways FULL of trash and dirty laundry (it was evening, long past when I would expect housekeeping to be complete for the day) we arrived in our dark, not particularly clean room with a significantly leaking faucet. Because it was evening and we were tired and didn't want to go out and look for somewhere to eat we ate at the hotel. The service was dismal, but it was the highlight of our experience. My food was cold and flavorless, my sisters had, shall we say, foreign objects, in it. She shared her displeasure with the bar manager who summoned the hotel manager. He asked how the rest of our stay was so I shared with him the condition of our room. We were quickly upgraded to a larger (if not a whole lot cleaner or more comfortable) room and sent chocolates and wine. Unfortunately the damage of initial poor service, uncomfortable, not very clean room and terrible restaurant was already done. We would not return to this hotel, nor would we recommend it to others. Their efforts to address the situation seemed genuine, but it was just not a good property.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank KPKC07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (391)
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English first
Cavan, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 November 2013

My wife and i stayed in the Ballsbridge hotel for two night 26th&27th oct ,
The receptionists were very helpful and had all information we wanted for getting about the area, We were talking to the guest relations manager , A very helpful man ,The bar is attached to the hotel and pulls a great pint of Guinness, The bar food was lovely and we found the staff helpful . Our room was lovey , Very clean and cosy, just the right temperature , getting into the town from the hotel is easy , Busses from across the road and there are a good supply of taxis .The hotel restaurant has a fine menu and affordable... All together i would recommend this hotel to anyone thinking of staying in Dublin.. We have stayed in hotels in the centre of Dublin but in Ballsbridge i found that there is little noise at night which meant that i got two good nights sleep

Room Tip: The towers side of the hotel is superb Bedroom suites are very comfortable Well aired rooms
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Davegavinart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 November 2013 via mobile

Por performance for the money paid. Have been there on a business trip. Me and my colleagues agreed. Very old interior, in parts construction in rented rooms had not been finalized. Slow service at check-in. Had to pay for internet connection. Breakfast and lunch OK, but far from being spectacular. For sure, there should be better options around.

Stayed November 2013, travelled on business
Helpful?
1 Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dublin hotels

Annapolis, Maryland
Level 4 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 November 2013

Stayed there for a week in October. Very classy hotel and very nice rooms. The receptionists at the front desk were very helpful. Pub and restaurant were high quality. It was near the major sports stadium in Dublin and the city center is within walking distance. They have there own parking lot and in an area were there are other restaurants and pubs nearby.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2013

1st room I was assigned was truly unbearable, stains on walls, ceiling, curtains carpet was wet and worn out , shower didnt work and bed was uncomfortable to sit on.

2nd room was a visual improvment with "less stains", shower still didnt work properly internet took 2.5 hours before it came online with several prompts from me! still had to chase and very casual attitude despite i was there on business and unable to work.

No effort was made to compensate for this dismal experiance, the hotel had a strong resemblance to the Hotel from the film the shining

Room Tip: My best tip is find anywhere else even a hostel it sure as hell wont be much worse!
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  • Stayed October 2013, travelled on business
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    • Cleanliness
    • Service
Helpful?
3 Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2013

I found this hotel to be very confortable and friendly. I love the bar food here! The breakfast was really nice too. There is alot of taxi's just around the corner to get to town. The room was comfortable and the beds were nice and comfy. The staff and efficiency in this hotel is second to none.....the best customer service i have ever experienced! Get a good rate midweek and most weekends...nice area.......would highly recommend!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank camoIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ballsbridge Hotel

Property: Ballsbridge Hotel
Address: Pembroke Road | Ballsbridge, Dublin 4, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #89 of 151 Hotels in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ballsbridge Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
Ballsbridge Hotel is a 4 star property located just minute's from Dublin city centre. With 400 luxury guestrooms (many of which were refurbished in 2013), a traditional Irish pub and the fantastic Raglans Restaurant serving delicious cuisine, Ballsbridge Hotel is the perfect choice for any visit to Dublin. We're located beside Aviva Stadium, home to Ireland's international soccer and rugby teams, and just a short stroll to the 3Arena and Dublin's theatre and shopping districts. ... more   less 
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