Upon arrival the reception staff was unpleasant, but having worked in customer service I wrote it off to a bad day and began the trek to our room. It was nearly impossible to find, but once we found our way through the hallways FULL of trash and dirty laundry (it was evening, long past when I would expect housekeeping to be complete for the day) we arrived in our dark, not particularly clean room with a significantly leaking faucet. Because it was evening and we were tired and didn't want to go out and look for somewhere to eat we ate at the hotel. The service was dismal, but it was the highlight of our experience. My food was cold and flavorless, my sisters had, shall we say, foreign objects, in it. She shared her displeasure with the bar manager who summoned the hotel manager. He asked how the rest of our stay was so I shared with him the condition of our room. We were quickly upgraded to a larger (if not a whole lot cleaner or more comfortable) room and sent chocolates and wine. Unfortunately the damage of initial poor service, uncomfortable, not very clean room and terrible restaurant was already done. We would not return to this hotel, nor would we recommend it to others. Their efforts to address the situation seemed genuine, but it was just not a good property.
- Official Description (provided by the hotel):
- Ballsbridge Hotel is a 4 star property located just minute's from Dublin city centre. With 400 luxury guestrooms (many of which were refurbished in 2013), a traditional Irish pub and the fantastic Raglans Restaurant serving delicious cuisine, Ballsbridge Hotel is the perfect choice for any visit to Dublin. We're located beside Aviva Stadium, home to Ireland's international soccer and rugby teams, and just a short stroll to the 3Arena and Dublin's theatre and shopping districts. ... more less
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