Phoned in advance for two rooms ,very good telephone service from the receptionist price was quoted was better than booking sites. 10/10 However, I was not asked if I wanted to book .
Arrived at reception price quoted again was the same as on the phone 10/10 . Asked if I wanted to pre book breakfast at a lower price than not booking ,excellent. Payment requested at check in no problem with that (as both of us hospitality professionals I agree). Double room very small ,Okay as so was price for central Dublin. However, smell in bathroom ,wastes could have done with cleaner being poured down, my solution was to run taps and flush toilet ,there was an improvement. Room very hot but that's contributory to the weather. Evening meal in the bar very good. Breakfast satisfactory and good value for €8.00. Self service everything including a good coffee machine.
The negatives ,for a professional company such as Dalata there is enormous room for improvement. While we are not in the business of free consultancy the following issues existed.
Those on reception after the initial receptionist whom checked us in could do with a smile and a hello when passing by within a couple of feet ,or a good morning its not a business to be shy in.
Housekeeping needs to go to spec savers , use of cleaning products to sanitary ware , clean scuffs of the wall , area outside the lift on the third floor has not seen cleaning products for a long time, the vending machine near reception needs cleaning. The bar /restaurant great décor and ambient feeling. Two bar men on duty very few customers, both nice lads but absolutely no idea what is on the small menu ,no idea how to serve , had to go to the bar for drinks ,failed to clear excess cutlery ,cleared glasses off unused tables incorrectly, no Pinot Grigio by the glass, the current best selling white wine . A manager ? wandering around with a mug of tea looking at the TV who failed to acknowledge or attempt to inter act with the very few guests in the bar circa ten people. Why two people guarding the breakfast entrance ? Very pleasant two marking off their sheet and collecting breakfast tickets but failed to give any information how the self service breakfast operated. We would stay again at the price charged, parking is not a problem at Clery's it is city location so it is expected. A smoking area would be good also as would a gun to shoot the infamous seagulls but that's out of the hotel control.
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- Also Known As:
- Belvedere Hotel Dublin
- Comfort Inn Dublin