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“Disappointing”

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Jurys Inn Dublin Parnell Street
Ranked #26 of 152 Hotels in Dublin
Certificate of Excellence
Reviewed 27 August 2014

I have stayed in many hotels in Dublin and would only go back here as an ultimate last resort. There was noise from around 4am thanks to the market and bin depot being right outside the window. The rooms were also overlooked by the large apartment block next door all of which meant I had a very poor week's sleep. My room was clean however very basic with only a hanging rail in the corner of the room (no wardrobe or drawers etc) the restaurant food was ok however no room service is offered. This hotel is cheap and it is shown in all aspects.

  • Stayed: May 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank leanne2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysPAI, Operations Manager at Jurys Inn Dublin Parnell Street, responded to this reviewResponded 11 September 2014

Dear Leanne2389,

Firstly I would like to thank you for taking the time to review our hotel.

My sincerest apologies that you did not enjoy your stay with us.

If you wish to discuss further please contact me at cristian_semerean@jurysinns.com.

Once again thank you for your comments, and I do hope to speak to you in the near future.

Kind Regards,
Cristian Semerean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,404 - 3,410 of 3,998 reviews

Reviewed 27 August 2014

This was our first visit to Dublin. We caught the Aero Bus from the airport costing 7 euro one way.
The hotel was a good choice as it was just off O'Connell Street. Although we only had three days we managed to visit most of the attractions. The breakfast in the hotel was a real treat, plenty of choice, and was always kept hot and replaced regularly. We never ate in the restaurant as there were lots of eateries within walking distance. Our room was ideal, spacious and clean, we had room 343 facing the courtyard which was a long walk to the lift but not a problem. The staff were very polite and efficient. If you love shopping, Grafton and Henry street are good for shopping, St Stevens shopping mall at the top end of Grafton street is well worth a visit.

Room Tip: Our room was 343 which is a room specially adapted for the disabled with a very large bathroom with...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Royace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysPAI, General Manager at Jurys Inn Dublin Parnell Street, responded to this reviewResponded 23 July 2015

Thank you for your kind review of Jurys Inn Parnell Street and Dublin

We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future

Kind regards,

Jimmy

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Reviewed 26 August 2014 via mobile

Arrived at 11am (check in by 2pm). People around us given rooms. We were told ours nearly ready. 1pm room ready, then room gone! 1.20pm, room be 10/15 mins. 1.45pm a VERY RUDE "room not ready" from the delightfully ignorant and abrupt duty manager. Remember now 2pm in check in. 1.50 pm still no room, people around us having rooms.

I'm not stupid, I speak English as my daily language as well as two other languages, but rude and aggressive is rude and aggressive. We always book Jury's when we visit Ireland. I have sent lots of friends and colleagues to this hotel. In the 2 years since we last visited staff attitudes have changed, not for the better. Was always polite, friendly and kid friendly, not now.

Don't keep your guests dangling, it's either a room before 2pm for everyone or no one.

Stayed: August 2014
3  Thank delyth13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysPAI, Operations Manager at Jurys Inn Dublin Parnell Street, responded to this reviewResponded 11 September 2014

Good Afternoon Delyth13,

Firstly I would like to thank you for taking the time to review our hotel.

My sincerest apologies that you did not enjoy your stay with us.

If you wish to discuss further please contact me at cristian_semerean@jurysinns.com.

Once again thank you for your comments, and I do hope to speak to you in the near future.

Kind Regards,
Cristian Semerean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

We arrived at the hotel on 19 August 2014 for a 3 night stay. It was myself, my husband and 2 young children. Our plane was delayed by 2 hours so we arrived about 9.30pm from the Airport. We purchased our Freedom pass online and collected the tickets at the airport. Their services run every 10-15 mins which was perfect and they dropped us about 200 yards from our hotel. The location of the hotel is great as its close to most amenities. What I found useful was the Tesco right opposite the hotel (albeit we found everything much more expensive than the UK Tesco). We purchased our breakfast passes from the front desk as it worked out 9 Euro each person each day. The buffet had a nice selection although we were limited due to only eating items that were halal. It would have been ideal if they have more vegetarian options for other guests as for 9 Euro we didn't feel satisfied with the breakfast.

Our aim was for my husband to sit a medical exam the following day and then spend the next 3 days as a small family break. On the day we arrived my husband went out to get some food for us and unfortunately was attacked by a person on a bike who stole his iPhone 5s. The area was near the City Centre (Georges Quay). **Please be aware when or if you do go out and about in the dark.** He was left with a very deep cut near the eye with a knife and after the attack he tried to ask the local people for help, all of them ignored him. He managed to get to the police station (called Garda over there) and they were so very helpful. They took my husband to the hospital and bought him back to the hotel at 6am after he had 7 stitches done. The police informed us that they left paperwork at the reception of the hotel but twice when we asked they were very unhelpful. They didn't even bother to ask other members of staff if they had received anything. We were not impressed with their unprofessional mannerism. We don't think we will be visiting Dublin again after this incident as it was too expensive and we felt unsafe to go anywhere especially with young children. If you do go, never go out alone after dark.

Room Tip: Ask for a room facing the courtyard as our room was at the front of the hotel and at times it was ve...
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank EmmaSmith112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

This is ideally located, very close to the main shopping street and the visitor attractions in Dublin.
The staff are friendly and helpful.
Room was clean, comfortable and a good powerful shower. Bed comfy, but prefer a bigger bed.
Some of the public areas are a little tired, such as restaurant area.
Buffet breakfast good. Lovely porridge!
Would definitely stay here again and would recommend for a good base, when sightseeing in Dublin.
Good value for money too!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Janie111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysPAI, General Manager at Jurys Inn Dublin Parnell Street, responded to this reviewResponded 23 July 2015

Thank you for your kind review of Jurys Inn Parnell Street and Dublin

We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future

Kind regards,

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

Arrived at this hotel to be met a an ignorant receptionist who treated us so badly,like we were trash,no smile no HELLO(shocked)told us we would have to pay €50 per room to ensure we don't damage anything or make noise, it was horrible and upsetting, we were afraid of out lives to make a sound, the next day we complained, we did get an apology and a round of drink for our group, to be honest it wasn't enough, we are all professional women from Galway and did not deserve such treatment, very belittling,

Stayed: April 2014, travelled with friends
2  Thank Balthzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysPAI, Opearations Manager at Jurys Inn Dublin Parnell Street, responded to this reviewResponded 11 September 2014

Good Afternoon Baby T79,

Firstly I would like to thank you for taking the time to review our hotel.

My sincerest apologies that you did not enjoy your stay with us.

If you wish to discuss further please contact me at cristian_semerean@jurysinns.com.

Once again thank you for your comments, and I do hope to speak to you in the near future.

Kind Regards,
Cristian Semerean

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

We stayed here for 3 nights on a family holiday. Prices were good, location in Dublin was excellent (never needed my car), restaurant was OK but not great. The hotel was very clean and staff were very friendly. The only downside was the lack of TV channels - there were just a few terrestrial channels available, mainly RTE. With kids on board I like to be able to rent a movie in the late evening so they can watch it otherwise they can become restless. Apart from that the hotel was excellent. Please note that the car park used by the hotel is a 5 to 10 minute walk from the hotel and that Dublin is still a nightmare to drive through with its one-way system and heavy traffic - I'd definitely recommend using a sat-vav!

Stayed: August 2014, travelled with family
Thank EinsteinHimself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysPAI, Operations Manager at Jurys Inn Dublin Parnell Street, responded to this reviewResponded 11 September 2014

Good Afternoon BLLC,

Thank you very much for your kind comments following a stay with us here at Jurys Inn Parnell Street

We are delighted to hear this great feedback and look forward to welcoming you back here in the near future.

Kind Regards,
Cristian Semerean

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jurys Inn Dublin Parnell Street

Address: Parnell Street | Moore Street Plaza, Dublin 1, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#16 Family Hotel in Dublin
#28 Romantic Hotel in Dublin
#40 Business Hotel in Dublin
Price Range: £79 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Jurys Inn Dublin Parnell Street 2.5*
Number of rooms: 253
Official Description (provided by the hotel):
Jurys Inn Dublin Parnell Street is within easy reach of many hidden gems and attractions. The hotel is located only minutes away from Dublin's O'Connell Street, steeped with historic landmarks and buzzing with activities, shops and bars. The hotel is only 5 minute's walk to Henry street shopping area and for sports fans visiting the city this is the ideal location if heading to Croke Park, the epicentre of Irish sport. The hotel features an all day coffee bar and a stylish onsite bar perfect for a relaxing drink after an exciting day in the city. Grab a light bite from the bar menu or alternatively enjoy a delicious meal at our in-house seasonal restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. Car parking is available only 5 min walk from hotel at Q-Park Multi Storey Car Park. The hotel features 253 spacious and comfortable bedrooms suitable for up to 3 adults or 2 adults/2 children sharing. All bedrooms are furnished with large soft beds, spacious and modern bathrooms with complimentary toiletries, hair dryer, flat screen MultiChannel TV and Free WiFi. Guests who book directly with us can enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Dublin with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Parnell Street Hotel Dublin
Jurys Hotel Dublin
Jurys Hotel Parnell Street

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