I am absolutely appalled by how we were treated during our stay at this hotel. The management staff are atrocious. Very judgemental and unwelcoming. We arrived at lunchtime on 10th August in a group of 52 football fans travelling from Glasgow to Dublin for the Celtic and Liverpool game. Upon arriving at the hotel we had no option but to sit in the bar area for quite some time as the rooms weren't ready. We had nowhere to store our luggage therefore taking up quite a lot of floor space within the bar area. This caused us to be given looks that weren't that friendly. We spent a considerable amount of money in the hotel bar and all left for the match quite the thing. Upon returning to the hotel we were greated by freshly printed off posters everywhere stating there were no football colours allowed within the hotel bar area. We were made to change or were simply turned away. This wasn't an issue and everyone got changed and came back down for drinks. We were then made to feel intimidated by the constant presence of door stewards hovering around us the rest of the evening. Going as far as to follow us up and down the corridors to our rooms. The following morning as we came down for breakfast we were greeted by another new sign posted on the bar door saying there was no access until 12:30. This is understandable if we had been trying to purchase alcohol but we simple wanted some juice as the hotel vending machine had none. We were told off the manager he could offer us a glass of tap water but that we could not access the bar area until the state time. This left a group of 52 people no choice but to linger around the reception area to be stared at off a manager standing with his arms folded in an aggressive manner. A coach pulled up outside just around 11:30am or thereabouts and dropped off a group of guests, these guests walked straight into the bar no questions asked. A member of our group inquired as to why they could enter the bar and we couldn't to be told simply that they were allowed and that they had nowhere else to go because of us. 12:30 finally arrived and some of us went into the bar area hoping to buy a drink before our journey to then be told after waiting for over and hour and a half in reception that the management had decided we had had enough and he reserved the right to not serve us. Asked why he simply stated it was his choice and he did not have to disclose why. We were then told it best we leave and get on our bus as other guests looked on. I am both embarrassed and offended by how we were treated. It was an absolute disgrace. Never again will I use this hotel and I'm sure many others will agree. Appalling!!
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- Also Known As:
- West County Dublin