I stayed at this hotel on Sat night 23rd for a family Party. On check in the receptionist was professional, bright and bubbly and welcoming , The room tho bathroom a bit dated was fine and bedroom , clean and warm I ordered room service before joining party and the service was prompt and food good. Joined party and great function room, party food was 1st class the band brilliant and atmosphere mighty.
The downer came when band finished at 12.45ish. the bouncer policed and started ordering us out within mins of the band finishing., the non residents im sure must have felt bullied out of the place ,
.When all the non residents had left. we started a sing song as we usually do at family get togethers . ( friends and family who had travelled from Uk and Longford, Roscommon, Kilkenny Galway and other parts of Ireland.who don't get together often) and the sing song and a couple in the residents bar had been okayed by the Birthday Boy when booking ..
The bouncer and the night manager acted like a pair of twits. One of the residents put eyes up in air and asked " am I in Fawlty Towers " .
After reasoning with them and making them aware they were dealing with functional people not a bunch of thugs ( as they were treating us like ) . they still would not give in. but when they eventually seen sense.
I I think the most reasonable person there who saw the big picture was the waiter. not sure of his name but he was the guy that was barman , also the guy who took my sandwich too room after arrived. The guy who called himself the manager . hadn't the guts to come and apologise but sent the barman/waiter to say the compromise and give us a room and a few drinks.and both the ignorant bouncer and manager disappeared after that.
Despite the ignorance we continued with the celebrations . we really wanted the sing song more than the drink. .and we did it.
If you planning a celebration .and booking here . be prepared for .it to end at 12.30 and the mindset. we have your money . now ye can go to bed! ,and the night staff to treat you like you rolled in there out of the slums !
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