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“Nice hotel but bring at least two forms of ID”
Review of Dublin Citi Hotel

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Dublin Citi Hotel
Ranked #75 of 151 Hotels in Dublin
Cork, Ireland
1 review
“Nice hotel but bring at least two forms of ID”
Reviewed 3 May 2014

The staff were friendly. I was pleasantly surprised that the noise from the pub below could not be heard in my room (very good for an inner city hotel), although there was a pair of ear-plugs in the room just in case. On the downside I was surprised that the receptionist took a copy of 2 forms of my ID. They are keeping these in their records. For what exactly .......? In case I break something/am an evil criminal or they are keeping records on guests for marketing purposes. This is after I already provided my credit card details which were verified. In some countries they don't even ask for your name , just as long as you pay. It is a little worrying that the hotel is keeping records of guest IDs. and would be concerned that my details fall into the wrong hands. For this reason I probably will not stay there again, which is a shame because if they were not so paranoid of their guests I would happily consider it for a return visit. Finally the hotel seems to have lost that homely feel you could once expect in a hotel. I can't imagine it would cost much to re-introduce some of the standards that travellers could once have expected.

Room Tip: rooms on 2nd floor are quiet
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 6 May 2014
Thank you for your feedback. At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

It is our hotel policy to take a copy of all of our guest's official ID. If no official ID (Passport/Driving Licence) is available we will also ask for a copy for your credit/debit card.
This is to ensure both the guests protection & the hotels protection.

However it is unclear from your review if you asked the receptionist on duty this, if that was the case they would have explained our policy to you and also informed you that we can give you the copy of the ID that we take when you check out.


We greatly appreciate your feedback and hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
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English first
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 April 2014 via mobile

Great location, rooms tidy and clean, everything you need, and more than helpful staff. There is a nightclub underneath with free entry & everything is at your doorstep. Easy to find. Overall well worth the stay

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SOD21070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 1 May 2014
Thank you for your feedback. At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

We greatly appreciate your feedback and hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014

This is absolutly the best hotel around for the price. The location is perfect, the staff were all very nice and accommodating, and it was clean. I would definitely recommend this place for anyone coming to Dublin, especially if you want to be close to the Temple Bar street.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emcgib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 19 April 2014
Thank you for your feedback. At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

We greatly appreciate your feedback and hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2014 via mobile

I was pleasantly surprised by this hotel. It's not expensive but the room is very nice, a good size with a double bed, there's a nice bath, flat screen TV, room is clean, the service is great and friendly. The street is very busy and lively, so a bit of noise from the street - as you would expect for a hotel with this location. The hotel also has it's own bar/pub with live music. Will probably visit again on my next trip to Dublin.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank SophGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 12 April 2014
Thank you for your feedback. At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

We greatly appreciate your feedback and hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kagerod, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

A very nice hotel, with a very central location.
friendly and helpful staff, clean and nice rooms.
Overall a very affordable hotel that does not cost a fortune to stay in.
and I can really recommend this hotel.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geraldine_Mc_Cormack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 2 April 2014
Thank you for your feedback. At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

We greatly appreciate your feedback and hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2014

This is by far the best place I've stayed in dublin. Not only is the location incredible but the staff was amazing. We were robbed and Becky at the front desk went above and beyond helping make sure we received funds from home. Always friendly and with a smile. The rooms were clean and cozy. Bar below was great craic good priced drinks. I will definitely return every year!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karababy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 26 March 2014
Thank you for your feedback.
At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

We are glad you enjoyed your stay with us and look forward to seeing you again!

We greatly appreciate your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 March 2014 via mobile

Room its self was not the best kinda small and cramped but thats not what you pay for. What you do pay for is the restraunt thats attached to the hotel for easy of food hunting and locational value smack dab in the middle of the city. Can go wrong with this hotels location and the parade is just in front of the hotel so you dont have to travel far. Quite pricey but worth the locational advantage.

Stayed March 2014, travelled with friends
Helpful?
Thank najimalhamdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RECEPTION-STAFF, Manager at Dublin Citi Hotel, responded to this review, 24 March 2014
Thank you for your feedback. At Dublin Citi Hotel we are always trying our best to provide the best customer service possible. The room are regularly inspected to make sure everything is in place. We have a 24/7 maintenance and housekeeping staff to take care of all our customer needs.

Having an in house bar and restaurant is an added bonus to our guests. We have live music with well known bands everyday. In addition, all the guests get free entry into the nightclub and also great offers on food and beverages.

We greatly appreciate your feedback and hope to see you soon again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dublin Citi Hotel

Property: Dublin Citi Hotel
Address: Dublin Citi Hotel 46-49 Dame Street | Dublin 2, Dublin 2, Ireland (Formerly Trinity Arch Hotel)
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #75 of 151 Hotels in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Dublin Citi Hotel 2*
Number of rooms: 27
Official Description (provided by the hotel):
This hotel is located in a 19th-century building in Dublin’s Temple Bar district. It offers a 24-hour reception, comfortable rooms with free Wi-Fi, an award-winning 4-floor bar and a nightclub.Guests can explore Dublin Castle and Trinity College, both are just a 5-minute walk away. The hotel is a 10-minute walk from Henry and Grafton Street, Dublin’s premier shopping areas.Rooms at The Dublin Citi Hotel of Temple Bar have a warm or fresh décor. They feature a TV, ironing equipment and tea/coffee-making facilities. They include bathrooms with baths, showers and hairdryers.Dublin Citi Hotel has a partnership with Crunch Fitness in Temple Bar, which allows guests to enjoy complimentary access to the premises (GYM, POOL, SAUNA...) during their stay.The vibrant Trinity Bar has 3 bars, an all day bar menu and 11 screens showing live sporting events. It has regular comedy and music nights. The modern Havana Club is open until late on Friday and Saturday nights and has an LCD floor. ... more   less 
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Also Known As:
Trinity Arch Hotel

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