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“Manager needs to train staff in hospitality”
Review of The Croke Park

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The Croke Park
Ranked #5 of 151 Hotels in Dublin
Certificate of Excellence
Pennsylvania
Level 6 Contributor
326 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
“Manager needs to train staff in hospitality”
Reviewed 19 May 2014

Arrived at this hotel as part of a bus tour. As we entered the building, we went to front desk, a staff member came out of the office with our keycards. He did not say a word to us just handed our cards and did not even point to the elevators, stairs, restaurant for our breakfast. He did not tell us that we need to scan our cards inside the elevator to get to our floors.
We walked aimlessly looking for the elevators and once inside spent a few seconds trying to figure out how to make it go up.
We were a party of two and got just one keycard. Had to go to front desk to obtain a second one and no apologies given.
From the outside, the hotel looks like is going to fall apart but once in, it is very nice. Modern accommodations, no problems with the bedroom, bathroom or breakfast buffet. Restaurant was nice and clean with attentive staff.
Very close to airport, no traffic even though it was Monday morning.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank teresa3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean R, Manager at The Croke Park, responded to this review, 30 July 2014
Dear Teresa3000,

Please allow me to take this opportunity to thank you for taking the time to complete your review. I most certainly appreciate all feedback which assists with reviewing and improving the hotel’s services.

I would however like to apologise for your initial experience in our hotel. This is certainly not the standard which we aim for and I assure you that your comments will be extremely valuable going forward.

I hope to welcome you back soon and would urge you to contact me in advance.

Regards,

Sean

Sean Reid
Operations Manager
The Croke Park Hotel
The No.1 GAA Hotel
Jones Road
Dublin 3

sean_reid@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014 via mobile

Stayed here on Sat 17 May. Without doubt one of the best and most relaxing overnight stays we've experienced. Stayed in Executive Room and had use of great lounge!! Will be back and have no hesitation in fully recommending this hotel. A credit to all staff!!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Gerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean R, Manager at The Croke Park, responded to this review, 30 July 2014
Dear Gerry B,

Thank you for taking the time to record your most positive comments regarding your recent stay at the Croke Park Hotel.

As is the case with all businesses, the greatest advertising we can aspire to is that of word-of-mouth from satisfied customers. Our guest feedback is very important to the overall running of our hotel and affords me the opportunity of reviewing and improving the hotel’s facilities and service.

We hopefully look forward to your return.

Regards,

Sean

Sean Reid
Operations Manager
The Croke Park Hotel
The No.1 GAA Hotel
Jones Road
Dublin 3

sean_reid@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
Level 5 Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 18 May 2014

I had the pleasure of staying here on business recently and was most impressed. The customer service provided is definitely 5 stars from the reception staff to bar/restaurant. The room I had was spacious with a massive bathroom and toiletries provided. Both evening meal and breakfast was outstanding. This is a definite return hotel for me not only on business but also when visiting the city on holiday.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marian40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean R, Manager at The Croke Park, responded to this review, 30 July 2014
Dear Marian40,

We were truly delighted that you appreciated the timely, gracious and genuine service extended by our team members. We pride ourselves on providing our guests with thoughtful and intuitive service delivery, and I am proud to learn that our entire team was successful in achieving this with you.

We look forward to welcoming you back to your new home away from home.

Regards,

Sean

Sean Reid
Operations Manager
The Croke Park Hotel
The No.1 GAA Hotel
Jones Road
Dublin 3

sean_reid@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 May 2014

Great hotel, they do try harder to impress. There was aminor issue with room card key (not unusaul in any hotel) but this was dealt speedily and with tact by the manager. We were very impressed at their can do attitude. A 5* service for reasonable prices. Well done all.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean R, Manager at The Croke Park, responded to this review, 30 July 2014
Dear Gerard M,

Thank you for taking the time to complete a review following your recent stay with us at The Croke Park Hotel.

I do apologise for the slight issue of the key card and am glad that it was able to be fixed in a prompt manner by our team. I am delighted that your overall stay was a truly positive one.

I look forward to hopefully being able to personally welcome you back to the Croke Park Hotel in the future.

Regards,

Sean

Sean Reid
Operations Manager
The Croke Park Hotel
The No.1 GAA Hotel
Jones Road
Dublin 3

sean_reid@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 May 2014

oh wow what a great hotel, rooms, staff, food 10/10, location not great but wow when you go inside you could be anywhere, loved it will be back,the staff excellent. if in Dublin you should stay here well worth it, could not find any faults,the have a guest lounge on the top floor with yummy cookies, coffee, teas, juice, fruits, papers, yummy

Room Tip: suites are the best
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacquiEddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean R, Manager at The Croke Park, responded to this review, 30 July 2014
Dear Heatherfeb,

Thank you for taking the time and effort to record your valued comments regarding your recent stay at the Croke Park Hotel. I was truly delighted to read that you enjoyed all aspects of our our hotel including our wonderful Executive Lounge.

We all look forward to hopefully welcoming you back to your home away from home very soon.

Regards,

Sean

Sean Reid
Operations Manager
The Croke Park Hotel
The No.1 GAA Hotel
Jones Road
Dublin 3

sean_reid@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton, Massachusetts
Level 6 Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 May 2014

I am on an escorted tour to Ireland and was booked at The Croke Park Hotel for the first few nights. We arrived at 6:00 AM and were greeted by Caroline who was the Manager on Duty. She did her best to secure us a room then and there! The hotel itself is a tastefully decorated property and serves airline crews as well as regular tourists and tour groups. It's breakfast buffet is outstanding. The rooms are clean, well furnished and maintained. Caroline was helpful throughout our stay and you got the impression that she wanted us to remember The Croke Park and The Doyle Collection. The hotel exceeded our expectations in each and every respect. Hopefully, we will return to Dublin because it is a place steeped in history but Our experience at The Croke Park made it even more memorable!

Room Tip: A street view room as high as possible.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BobofNewtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin 3
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 May 2014

This is the second time that we have stayed at the Croke Park Hotel in the last two months. On both visits we found the hotel to be faultless. The Room, the food, the atmosphere and the staff all perfect

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sharron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean R, Manager at The Croke Park, responded to this review, 29 July 2014
Dear Sharron H,

Thank you for taking the time and effort to post your on-line review following your recent stay with us here at The Croke Park Hotel.

Thank you for your kind comments on the room and service. I will ensure to pass these onto the team.

We look forward to hopefully welcoming you back for a third stay with us at The Croke Park Hotel.

Regards,

Sean

Sean Reid
Operations Manager
The Croke Park Hotel
The No.1 GAA Hotel
Jones Road
Dublin 3

sean_reid@doylecollection.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Croke Park

Property: The Croke Park
Address: Jones's Road, Dublin D03 E5Y8, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Dublin
#3 Business Hotel in Dublin
#3 Romantic Hotel in Dublin
#5 Luxury Hotel in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Croke Park 4*
Number of rooms: 232
Official Description (provided by the hotel):
Located just ten minutes from Dublin city centre, seven kilometres from Dublin Airport and close to Dublin's shopping district, theatres, cinemas and entertainment, it is the people at The Croke Park Hotel who make it more than just an inviting place to stay. A close knit team with a love of special occasions and a passion for providing perfect service aim to make just being there a pleasure. The best 4-star bedroom of any hotels in Dublin; a warm, sociable bistro and bar where you never know who you'll see or meet; The Croke Park Hotel also sports a leisure centre, business centre and complimentary car parking. For anyone in town for a concert, Gaelic Football or Hurling match, it doesn't get better than a ticket to the game and a room at The Croke Park Hotel. Located across the road from Croke Park Stadium, the GAA sports' Mecca, The Croke Park Hotel is the preferred leisure and business hotel for GAA enthusiasts. Recent awards include "City Hotel of the Year" in the Gold Medal Industry Awards 2014, several awards at the Responsible Travel and Tourism Awards 2014 including the Water Management Improvement Award and the Packaging Waste Award. The hotel is close enough to allow easy access to Dublin City Centre and all of its attractions but also far enough away to guarantee a perfect, quiet nights' sleep away from the city revellers. The Croke Park Hotel has an excellent transport network, with several Dublin bus routes stopping nearby. These bus routes service both Dublin Airport and city centre attractions. There is also the touristic Hop-On Hop-Off bus which has a shuttle service stopping directly outside the hotel. ... more   less 
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Also Known As:
Croke Park Hotel
Croke Park Dublin

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