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“Trapped!!Worst Experience Ever!REAAAD PLEEEASE!!!24/3/2012”
Review of Citi Hostels

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Citi Hostels
Ranked #78 of 112 Speciality Lodging in Dublin
Limerick,ireland
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Trapped!!Worst Experience Ever!REAAAD PLEEEASE!!!24/3/2012”
Reviewed 26 March 2012

On arrival to the hostel it seemed nice, we thought wrong, once we got to reception we had to wait at least 40 minutes for someone to see to us, they saw us waiting to be assited and they didnt even make the effort to see were we alright. once the receptionist acknowledged us , she was very rude and ignorant , we left our stuff in the room (which was scorching hot )and went down town, we thought the area was good but beside the hostel a man exposed himself to us. on arriving back to our room it was about 2am it was late because we had been at a concert, there was a strange woman lurking in the corridor, she looked drugged and extremly drunk . she followed us up to our room . we locked the door but she persitied on trying to force the door open. she was not a guest at the hostel but had jus wandered in. eventually she managed to break the handle and lock of the door, leaving us trapped inside , while all this was happening we were ringing the hostel reception , we knew there was someone there because we passed them when we walked in. it was obvious they didnt care about their guests, we rang at least 20 times and stil no answer. at this stage we wore locked into the room which was at absoltuly boiling with no way to turn off the heating and a tiny window and now way to leave the room. the next morning we contiued to ring the reception. we called out for help a woman passing stopped, we asked her to inform reception ,a few minutes later she came to the door and said we would have to wait at least another hour .. eventually after a long wait the maintenance came they had to break the door open although it was not our fault they tried to put the cost of the broken door on us . to add insult to injury rather than apologising they said we were too late for breakfast that was already paid for. overall this was an horrific expieirience an outside of the health and safety issues which were absolutley huge the attitude of the staff was shocking. DO NOT STAY HERE!!!

Room Tip: do not stay here!
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  • Stayed March 2012, travelled with friends
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Helpful?
4 Thank midgemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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174 reviews from our community

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Traveller tips help you choose the right room.   Room tips (13)
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English first
Galway, Ireland
1 review
Reviewed 14 November 2011

do not leave valuble things in the room as it will be STOLEN!! my iphone was takin and my friends phone also... i know this for a fact and cant do anything about it!!!

  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
Thank niall c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dublin hotels

Level Contributor
3 reviews
3 hotel reviews
Reviewed 19 October 2011

Good location. Good kitchen to cook meals. wifi works well

Room we stayed in was a double and the bed was in horrific condition. The mattress was completely shot. The base of the bed was totally spent. It was leaning over.


Bathroom was ok. Showers were pretty rubbish push button type.

Breakfast was good. They can wash and dry your clothes for about €7

  • Stayed October 2011
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Tlux95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 14 September 2011

We stayed here (group of 3) for just one night in August 2011. When I paid up front they charged me in my local currency rather than Euros - without asking me! When hotels/hostels do this, their bank benefits from charging you a not very favourable conversion rate. It's generally better to go with your own bank's conversion rate. Plus, I pay $10 per month to have an account which doesn't charge any currency conversion fees, so this was doubly annoying! The receptionist didn't seem to know what I was talking about when I complained about this.

You need to pay a deposit for the keys, which is refunded when you check out. There are also towels available, with a €5 deposit, all but €1 of which gets refunded. We found that one of the two room keys didn't work, so they replaced it with another one. It was a bit concerning that the handle of our door seemed to be falling off (the separate lock was fine). We mentioned this to reception, but they didn't seem to care.

Breakfast was included, but the only things provided were milk, cornflakes, toast and instant coffee. So, I would advise going somewhere else for breakfast, unless you're on a really tight budget.

The beds in the room (bunk beds) were fine. The room was a decent size and wasn't too noisy. Although we had to keep the window open as the heaters were turned on (and we couldn't turn them off). This meant we were woken up by noise from the gym across the street.

The shower is one where you have to keep pushing a button every 20 seconds or thereabouts. You can't adjust the water temperature, which seemed to get hotter for each person having a shower. By the time my boyfriend (the last to shower) emerged he looked like a lobster as the water was so hot.

The location is quite good, lots of bars, like The Bleeding Horse, were quite close by. Although not so close that we could hear noise from them.

Judging from the people who turned up at breakfast, there seems to be quite a few middle-aged, elderly people staying here. We also saw one family with kids. So if you're looking for a youth hostel, this would not be the place to go.

  • Stayed August 2011, travelled with friends
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Helpful?
1 Thank Dandy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
5 reviews
4 hotel reviews
Reviewed 22 June 2011

Stayed at this hostels for a couple of nights last weekend.
My friend and I booked a private room for 2 people and we got a room with 2 bunk beds, and small, small bathroom. This wouldn't be a problem, if the place was relatively clean. It wasn't. We went out and got antibacterial detergent for the bathroom and fabric cleaner for the bed. The linen had cigarette burns and looked slept in.

We did try to get other accomodation but nothing was available as there were a couple of concerts and the Street art festival in town and everything was fully booked.

Another problem was that in the middle of the night our door opened and a guy walked right in, he had a key and thought it was his room. It scared the crap out of us. He apologized and left. We asked at the reception the next morining. The lady told us that the guy was a long-term guest and he was supposed to leave the room the previous morning, but he didn't so they moved his stuff without telling hm. A receptionist was supposed to stop him before he went to his room to tell him he was moved out to a new room, but this obviously didn't happen, so he got into our room. The lady at the reception barely offered us an apology.

Personnel is another sore spot. They barely pay attention to whoever walks into the door (and for a place open 24/7 it may be a problem) and are not very nice. Rules (i.e. not running in corridors, eating in rooms, not disturbing other guests) are not enforced.

The Wi-Fi Internet connection was not available in our room, just in the lobby.

It's a pity that the hostel is not better cared for, because it has potential (it could be quirky, as the building is kind of strange, but right now it's just creepy) and it's in a really nice position (10/15 minute walk to Grafton St., lots of pub nearby).

  • Stayed June 2011, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ele_ele_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2011

I stayed in one of the 4 person (2 bunk bed) rooms. The beds were relatively comfortable, allowing me to sleep very soundly. The location was very good as it was relatively close to bus stops, restaurants, shops and the main city centre. The only complaint that I would have about this hostel was the shower. It took about 15 minutes to get hot water and then what came out of the tap was a trickle of water rather than a shower of it. Another annoying thing was that you have to keep pressing a button in order to operate the shower, causing you to stop multiple times to turn the water back on. But overall, was a good place to stay for a couple of nights which was relatively cheap :)

  • Stayed May 2011, travelled with friends
    • Value
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Helpful?
Thank ambs3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tewkesbury
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 May 2011

Stayed just for one night, I am not familiar with staying at Hostels, and so this was my first experience. Never again. Although the room was clean and the bedding looked okay, I was surprised that there was no soap in the en-suite, and when I asked at reception for some all they did was laugh. The bunks (twin bedded room) was not particular comfortable, with the springs of the mattress digging into parts of me I didn't realise had pain receptors! Also when checking out had to ask several times for my key deposit back, it appeared that the staff thought it should be a tip - for what I am still struggling to understand.

But on the upside, breakfast of cereal, toast and coffee was fine.

During the night the Garda obviously were very busy - 14 sirens during a two hour period during the early hours. The general road noise was loud/

Would I recommend this hostel to a friend - probably not.

Room Tip: Don't go there - book somewhere else
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  • Stayed May 2011
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Helpful?
Thank JB1234Tewkesbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citi Hostels

Property: Citi Hostels
Address: 2 Charlemont Street, Dublin, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin > South City Centre
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
Ranked #78 of 112 Speciality Lodging in Dublin
Price Range (Based on Average Rates): £
Hotel Class:2 star — Citi Hostels 2*
Number of rooms: 60
Official Description (provided by the hotel):
Citi Hostels is located in the highly fashionable " village quarter" in the heart of Dublin city and only 10 minutes walk from Grafton Street - the shopping centre of Dublin and 15 minutes from Temple Bar -Ireland's Culture Capital with its lively pubs, restaurants and festivals!We are also located at the edge of old Georgian Dublin, which boasts the finest example of Georgian architecture anywhere in Europe. Our reception is open 24 hours as is our fully fitted kitchen!Don't want to cook? No problem -breakfast is included in the price Stay in our en suite dorms from €10 per night or book a private twin/double room from €16 per person per night Nowhere else will you get such competitive rates for such high standards!-All our rooms are en suite, except the Double Rooms shared bathroom.-Free use of Hostel Computers & free WIFI-We have Double, Twin, and Double/Single private en suites as well as dorms-Did we mention the free breakfast?! ... more   less 
Also Known As:
Citi Hotel Dublin

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