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Grand Canal Hotel
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Reviews (1,864)
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All reviewsgasworks baraviva stadiumtheatre packagedart stationgas workscity centretheatre breakbord gais theatreminute walkfree car parkinglovely hotelbar foodbooked this hotelreception staffstayed here for one nighthotel bartwin room
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1,068 - 1,073 of 1,864 reviews
Reviewed 22 June 2013

Stayed here in August 2011. Had a lovely time, staff was friendly. The bar next door was a laid back place to hangout as well. I stayed there for a little over a week and had no complaints. The breakfast was alright.

  • Stayed: August 2012, travelled on business
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Thank stevenroach99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded 28 June 2013

Hello
Thanks for the posting. Glad you enjoyed your stay and look forward to seeing you again soon.
Kind regards

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Reviewed 19 June 2013

Great hotel and location, free parking on site with WiFi. Nice and clean with fresh rooms

What's less then acceptable is breakfast opens at 7am and the staff are still laying out the food at 7:20 not ideal if you want to grab your food and go, especially when they charge €10 for the pleasure.

I wish this was a one off but having stayed many times - its not a one off


Come on guys 'sort it out' try getting up earlier.

  • Stayed: June 2013
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Thank Kishoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded 28 June 2013

Hello
Thank you for taking the time to post your comments. I was sorry to hear that you had been delayed at breakfast. On occasions when the restaurant is not expecting allot of guests for breakfast early, table service is offered for the hot food. I have highlighted to the restaurant team your comments and have been assured they will work to provide a speedy service even if the buffet is not present.
Thank you again for your comments and I hope to see you again in the hotel soon.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2013

Service is lacking. Public spaces are very open - not great for talking. There's very little atmosphere. The bar next door is a bit of city centre dive. We didn't like it there.

The hotel is clean and it was being refurbished when we stayed there. They had a special offer of an upgraded deluxe suite, and some extras but the room is tiny and the extras were utterly forgettable.

The hotel really needs to work on the ambience downstairs. It is central, near the Grand Central Dock area. We went by train, no idea where you'd find parking. Taxi's are pretty easy to get

Room Tip: Good for a basic, business or city central stay. You'll need to get taxis if you're visiting outside of the docklands
  • Stayed: February 2013, travelled as a couple
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Thank DavidQuaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded 19 June 2013

Hello David
Thanks for the posting. Things have moved on a pace here since your visit. All the bedrooms are now refurbished as well as the lobby area, which is now has cosy corners for chats as well as a new menu with light meals and wines.
We have complementary secure under and over ground parking for all our guests who require it. As you said we are easily accessible from the Grand Canal Dock station by Dart and Train and are under a 10 minute walk to Grand Canal Basin area. Grafton Street would be 15 minutes away on foot.
I hope you might consider us again.
Kind regards

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Reviewed 16 June 2013 via mobile

Good points. Lovely friendly helpful staff, great location, very clean well run establishment. We were bumped up to executive suite which was grand. Breakfast was brilliant very good range of products.
Bad points. We had a meal included in package I opted for the steak (comes with €4 supplement) which is a bit cheeky considering my steak was very bad over cooked and was cooked in microwave or oven of some sort. Which was a shame cos otherwise it was lovely

  • Stayed: June 2013
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Thank Vitoman76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded 18 June 2013

Hello
Thank you for taking the time to post your comments.Delighted you were well looked after on the night but am disappointed about the standard of steak recieved. I have past your comments on to the chef to review this
I hope you will get the chacne to visit again - there are some fantastic shows coming to the theatres, Cats, Westside Story, Hairspray and Wicked.
Many thanks

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Reviewed 16 June 2013

The triple room was pleasantly spacious. The Aviva is a short five minute walk. The added bonus of a car park was appreciated. Our only issue was we were unable to get through to order room service when we arrived but having gone downstairs we understood due to the volume of people trying to eat! Staff were very helpful and friendly. The rooms are quiet despite the bar being packed before and after the concert. Definitely would book again for a night out!

  • Stayed: June 2013, travelled with friends
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1  Thank Anne-MarieMcA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded 18 June 2013

Hello
Thank you for taking the time to post. There was certianly plenty of Robbie Williams fans here on the weekend and I am sorry that we missed the room service call. I hope we will see you soon for that night out - plenty of other shows and concerts in the O2 and Bord Gais Energy Theatre to tempt.
Many thanks for the feedback.

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