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All reviews close to grafton street irish breakfast early check great location st stephens reception desk temple bar area booked this hotel comfortable beds minute walk walkable hairdryer taxi
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Reviewed 18 August 2018 via mobile

Spacious clean comfortable rooms. Lovely decor throughout hotel. Fantastic location for tourists in Dublin.
Really disappointed on how we were spoken to by a man at reception around 9PM on Saturday night. Initially we asked if there were any water vending machines and there are not. We asked if we were able to have drinking water in our room. He said no but we could buy it in the bar. We pointed out it was the first hotel we had stayed in thar did not provide bottled water. He sharply replied that they did but only in executive rooms _ quite nasty. Someone who really should not be in the service industry. So water was available but he had no intention of providing a basic need. Really disgusted at how we were spoken to and the only nasty person we have come across during our Dublin stay for a much needed break. Staff need to be mindful that people may be on a break for respite and shouldtreat people appropriately.

Stayed: August 2018, travelled as a couple
1  Thank CCAM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2018

Stayed as a couple recently and it really is a mixed bag of a hotel! They are half way through a branding change and a revamp and I am not sure the know what they are doing. We arrived after 8 on a Friday and check in was quick and the receptionist was very polite. The hotel appears to be in 2 parts now and we had to take 2 different lifts to our room. A lot of guests were wandering around as they were a bit lost due to the lack of signage and direction. Our room was large with a huge, very comfortable bed and bottles of water provided. The view was terrible and the window small. We appeared to be in a Wheelchair access room based on the bathroom facilities which were brand new and spotless. However, there was nowhere to hang towels apart from on the floor. Also, there was nowhere to put shampoo etc. while in the shower apart from on the floor! I have never seen this in a hotel before. This makes showering etc. difficult for everyone, never mind if you had limited mobility. The bar is VERY quiet, and there was no Guinness on tap as they had an issue with the gas. The options were limited after that. One of our friends that came in for a drink had to change choice a few times as they ran out of everything (only 1 bottle in stock on 2 occasions). They also ran out of change multiple times and this made service quite slow. Breakfast was poor, especially considering the price they charge. I ordered Poached eggs, and they brought out 1, with no toast. Everything appeared to be rationed and the selection was below standard. To make toast they had a normal home kitchen toaster that turned itself off after every use. Guests were standing there waiting for toast that would never come as they didn't realize it was turned off. In summary, a great location, spotless with comfortable beds. The staff were very good. The rest is a bit of an overpriced mess to be fair....

  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Qzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

Really nice hotel with a great location!!!! Hotel staff was friendly helpful and accommodating. Wonderful rooms with all the amenities needed. Comfortable beds and terrific bathrooms and shower and even a hair dryer

Stayed: August 2018, travelled with family
Thank V5948IRjenniferh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

This is a nice hotel. No major problems during our stay. There are some real positives and a few things they could improve on.

It’s in a great location in my opinion. Right by the lovely Sr Stephens Green. No outside noise when in our room. It’s near to shops and restaurants and maybe a 15 minute walk from O’Connoly Street. The hotel was clean and quiet inside. I didn’t eat there so I couldn’t comment on the bar or restaurant. Lovely comfy bed with good pillows for once although I notice that another recent reviewer was unimpressed with theirs. Nice big bathroom although it only had a shower which might upset some people.

We also received a free upgrade on arrival from classic room to executive room. I don’t know what’s the difference between the two but as I say, the room was nice and a good size.

On the downside, the staff are a bit hit and miss frankly. One staff member was very polite and helpful with a minor query, another was just a bit useless and didn’t really care. This seems to be most people’s experience having read a few recent reviews.
The A/C didn’t work reliably. The porter came and pressed a few buttons and walked away saying it would be alright. It was after the recent very hot spell fortunately or I would have needed restraining! Not the end of world but naff customer service.
They also seem to have a problem with key cards for rooms. During a 4 night stay ours reset itself twice so we couldn’t get into our room. Again, one staff member apologised and reset the card quickly while another did it without saying anything at all.

Lastly, the hotel has huge signs calling it ‘The Green’ not ‘O’Callighans’ which is confusing on arrival. Nothing to spoil our trip but worth noting.

So, all in all, a nice hotel I’d recommend with a few words of warning. I’ve stayed in far worse but this one could be better, especially the staff. The most important things like location, comfort and noise levels were pleasing and we enjoyed our stay.

Stayed: August 2018, travelled as a couple
1  Thank Jawsfan76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

Dublin is magic and so is Stephens green Hotel. A very nice spacious clean beautifully renovated room with all the amenities you may need!! Right in the middle of everything, 2 minute walk to the center!We had an excellent stay, they looked after us , especially the girls in the breakfast room!! We would like to thank all of them for their kindness and attention.. you must try their Irish breakfast.. delicious. The reception always polite and there to help you! Thank you all !!

Stayed: July 2018, travelled as a couple
Thank Ζωή Σ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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