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“Very disappointing:(”

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Hilton Dublin Kilmainham
Ranked #20 of 150 Hotels in Dublin
Certificate of Excellence
Reviewed 7 August 2011

My partner and i booked a two night stay at this hotel and unless the service improves dramatically we shall not be returning. On arrival we had a speedy and pleasant check-in and our room was comfortable. That evening we went for a walk and on returning at 11.30 we asked if we could have a beer and coke to take to our rooms but we were told that the bar was closed. An hour later we went outside as a group of men enter, we went back inside after about 15mins, all of the group were sitting having beer. My partner once again asked for drinks and he was given them.
Next morning i was looking forward to what the Hilton had to offer for Breakfast, and it was a complete disaster, we waited for 10mins to be seated but there were no staff to be seen so we seated ourselves, another 10mins passed before we could order coffee/tea, there were no hot food in the serving dishs, the toaster was set to high so everyones toast was burning and with no staff the other guest looked baffled until i reset it, only to find there was also no bread out, eventually a manager/supervisor appeared, he did seem to be under pressure as if they were short of staff. I tried to help him and let him know what he needed to get from the kitchen as i reckon this was his first morning serving breakfast. He did thank me for the help! it took 50mins for us to have a buffet breakfast the only positive thing that morning was the Orange Juice freshly squeezed. The following morning there was lots of food to be had but again the service was poor and they did not have fresh orange juice. It is a nice hotel but we found the service to be very very poor.

  • Stayed: June 2011, travelled as a couple
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2  Thank MarieArdfert_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,845 - 1,851 of 2,205 reviews

Reviewed 5 August 2011

We recently stayed for 3 nights at the Hilton along with our two friends. This is our second time to stay there. In all it was a pleasant experience except for the air conditioning. The heat at night in the rooms was cruel and the a/c units, when you can get them to work, were not effective. The management really needs to sort this out,- (spend the money!!!!!)

  • Stayed: August 2011, travelled with friends
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1  Thank tourister10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

we spent 1 night at the above hotel which as a family we enjoyed. the swimming pool woz out of this world. room woz excellent and eat all you want for breakfast the following morning had a job to find the hotel tho we got the luas to the suir road then walked back over the bridge roughly 15 mins the 78a bus is located just round corner this bus takes you to the liffey valley centre we didnt eat in the restaurant tho just across the road woz a nice bar which had a wonderful italian restaurant just above it. the pub called the patriots inn and la dolce vita the italian restaurant great value for money as hotel is expensive that said you receive a 5euro voucher in your room to be redeemed on purchases of 20e or more in the hotel.as I said enjoyed the hotel but just be cautious with the area

Room Tip: our room woz located at back of hotel which woz dat bit quieter.
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  • Stayed: July 2011, travelled with family
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2  Thank happygalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

Stayed here for two nights with my other half half. If you are driving to Dublin than this is the perfect place for you to stay as it is just outside the main hustle and bustle of the city centre and thus you shouldn't be stuck in any serious traffic. And while I say it is outside the main centre it is not very far at all and we walked to town and it did not take us too long, however taxis are also very reasonable and reception ordered them for us on more than one occasion. The only downside to our stay was that the air conditioning in the room was broken and the weather was quite hot whilst we were there and so the room was like a sauna. Upon raising this with reception this offered little consolation as the hotel was fully booked, eventually the sent a fan to the room which did the job albeit a bit loudly. We stayed two nights and still the air con wasn't fixed nor were we moved to another room. In the end as compensation the receptionist, whom did seem very apologetic, said she would waive our parking fare.....all of €8 if I remember correct. I think much more could have been done here and I am disappointed that it tarnished as otherwise enjoyable stay.

  • Stayed: May 2011, travelled as a couple
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1  Thank globetrotter1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

I specifically chose this hotel as it wasn't right in the centre as I was traveling with a car and was advised against driving in the centre of Dublin. The hotel itself was lovely, clean, friendly staff. Our family room was big, with a separate study/tv alcove, handy for parents while kids sleep. The room was well appointed with face washers and lots of toiletries. Breakfast buffet was the expected array of choice although there was no muesli to 2 days of our stay. The location was perfect for us, we had no difficulty driving to the hotel and were happy to pay the €10 parking. It is right opposite the Kilmainham gaol so if this is on your sightseeing list in Dublin then the location is perfect. We were able to have a leisurely breakfast and walk over to the gaol for the first tour. The hop on hop off buses both stop at the gaol so you can take the hoho bus into Dublin centre. Alternatively, there is a local bus which takes 10 minutes, we caught this back to the hotel one night. If you want to be near the main tourist sites this hotel is not for you, but if you intend to visit the gaol or have a car it is a good option.

  • Stayed: July 2011
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1  Thank mumwithbub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

Good location. V pleasant staff. The executive rooms on the 5th Floor are excellent.
Nice bar area and has a good busy atmosphere. There's a gym and pool.
Extremely good value for money.

Room Tip: 5th and 4th floors are the best
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  • Stayed: June 2011, travelled on business
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Thank deemac508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2011

Much has been said about the distance of this hotel from city center. It took me less than 5 min to walk to the bus station.. The bus takes you right to the center of town. The hotel is clean, great breakfast, friendly staff. Save some money and stay outside of town.

  • Stayed: July 2011, travelled as a couple
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1  Thank Al R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Dublin Kilmainham

Address: South Circular Road, Kilmainham | Kilmainham, Dublin D08 XAK3, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin > Kilmainham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Dublin
#23 Family Hotel in Dublin
#30 Romantic Hotel in Dublin
#35 Business Hotel in Dublin
Price Range: £91 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Dublin Kilmainham 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located on the most accessible edge of Dublin city centre, the Hilton Dublin Kilmainham hotel is the perfect base for both business and tourism. Guests can look forward to having some of Dublin's top visitor attractions on their doorstep, including Kilmainham Gaol, the Guinness Storehouse, Phoenix Park, Dublin Zoo, the Royal Hospital Kilmainham and Old Jameson Distillery. ... more   less 
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Also Known As:
Hilton Dublin Kilmainham Hotel Dublin
Dublin Hilton

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