My partner and i booked a two night stay at this hotel and unless the service improves dramatically we shall not be returning. On arrival we had a speedy and pleasant check-in and our room was comfortable. That evening we went for a walk and on returning at 11.30 we asked if we could have a beer and coke to take to our rooms but we were told that the bar was closed. An hour later we went outside as a group of men enter, we went back inside after about 15mins, all of the group were sitting having beer. My partner once again asked for drinks and he was given them.
Next morning i was looking forward to what the Hilton had to offer for Breakfast, and it was a complete disaster, we waited for 10mins to be seated but there were no staff to be seen so we seated ourselves, another 10mins passed before we could order coffee/tea, there were no hot food in the serving dishs, the toaster was set to high so everyones toast was burning and with no staff the other guest looked baffled until i reset it, only to find there was also no bread out, eventually a manager/supervisor appeared, he did seem to be under pressure as if they were short of staff. I tried to help him and let him know what he needed to get from the kitchen as i reckon this was his first morning serving breakfast. He did thank me for the help! it took 50mins for us to have a buffet breakfast the only positive thing that morning was the Orange Juice freshly squeezed. The following morning there was lots of food to be had but again the service was poor and they did not have fresh orange juice. It is a nice hotel but we found the service to be very very poor.
- Official Description (provided by the hotel):
- Located on the most accessible edge of Dublin city centre, the Hilton Dublin Kilmainham hotel is the perfect base for both business and tourism. Guests can look forward to having some of Dublin's top visitor attractions on their doorstep, including Kilmainham Gaol, the Guinness Storehouse, Phoenix Park, Dublin Zoo, the Royal Hospital Kilmainham and Old Jameson Distillery. ... more less
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- Also Known As:
- Hilton Dublin Kilmainham Hotel Dublin
- Dublin Hilton